Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: Jeff
Initial Email Subject: Menus aren't visible
Support Case Month: March 2013

Bought a new computer with Win 8 I can't see the menu when I go to the webpage however I see it with laptop with Win 7 and other desktop with Vista Allwebmenus v4.2 build 664 is installed.

Reply From: Likno Customer Support

Hello Jeff,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. IE9 was officially released in March 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Jeff

Do I need to rebuild or simply compile with the new software?

Reply From: Likno Customer Support

You just need to open your existing projects, compile them with the new version and upload the new compiled files (“menu.js” and “awmdata” folder).

Thanks!

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: User
al Email Subject: Menu will not work in IE10
Support Case Month: March 2013

I built the menu for our website {URL REMOVED} about two years ago and have made several updates.  Yesterday, I installed Internet Explorer 10 on my PC and now the menu will not work.Do I need a different type of menu?

Reply From: Likno Customer Support

Hello,

It seems that although you are compiling your menu with the latest version each time, you neglected to upload the “awmdata” folder which contains the library files.

This means that your online library files are from a very old version(mid-2010) which does not support IE10.

Please remember to upload the “awmdata” folder each time you compile with a newer version to avoid similar issues.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: Ron
Initial Email Subject: Menu Question
Support Case Month: March 2013

Hello,
I saw your offer in Giveaway of the day.  Is there a way to use one of your products to create a menu that I can make one edit and all web pages will be updated to the change?  So I don't have to edit the menu file on all 15 pages.
Thanks
Ron

Reply From: Likno Customer Support

Dear Ron,

Yes. If you use AllWebMenus, every time you make a change you will need to:

1) open your menu project in AllWebMenus and make your changes

2) hit the “Compile” button

3) upload the compiled files online

This will automatically update all the linked pages.

(Note that you need to Link to your pages once, only the first time that you add the menu.)

Best Regards,
Aris Filkostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: Width
Support Case Month: February 2013

Hello,

Another question can we have two menus, one for member and a different one for visitors (It’s a golf club)?

Reply From: Likno Customer Support

Yes, you can make as many menus as you want. Just make sure that each menu has a different Compile Name:

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Knowledge Base support case for Likno Web Modal Windows,  abstracted and stripped of all user’s private info.

Initial Email From: Shraddha
Initial Email Subject: Technical Query
Support Case Month: February 2013

Hello Team,
You guys made very good software...its really very helpful...
I download your basic version..but I have one technical query..
I made test1.wmw file..but the issue is I can't find the HTML & CSS file in that folder...I saw your PDF file also for that & did same process for everything...
So, can you help me how I can set properly in my web?...Give me some steps so I can understand perfectly..actually m getting confused now...
So, please reply me as early as possible.

Thanks & Regards,
Shraddha

Reply From: Likno Customer Support

Dear Shraddha,

In order to add a modal window to your page you need to:

1) create your modal window project in the application (you’ve done this)

2) “Compile” and “Link” this project to your existing webpage

3) If you want the modal window to be triggered by a specific page element, then add the appropriate code to that element

If you did all of the above and the modal window still does not show, please send me:

1) your project

2) your HTML page

And tell me exactly which element should open the modal.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!