Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: File / path access error
Support Case Month: May 2013

Getting this error when trying to compile for a second time.Created a menu and it compiled fine the first time.  Now on subsequent tries I get the File/Path Access error...as if I don't have permissions to overwrite those files that AllWebMenu 5 Pro created. I am and admin and created this folder in subfolder off my Documents folder.Not using any editor/plugin as I'm using Komodo for html editing.I can delete other files in this folder just not the menu files.Running Windows 8. Related

Reply From: Likno Customer Support

Hello,

Did you try deleting the files manually? If you are not able to do this, then it means that you indeed do not have enough permissions. Then only reason I can think of (and this is far-fetched) is this:

You installed AllWebMenus and run is straight from the installer, so it run “as administrator”. Now you are logged in as a user with super-user (but not real admin) permissions and you cannot remove the files of another user (the admin). I recommend that you try running AllWebMenus “as administrator” and see if can then overwrite the files it created.

Please let me know how this worked out.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

I did try and delete them manually...no go.

I decided to just duplicate my website folder and compile new into that.

It worked and more importantly it worked when I did a second compile...no error.

So not sure what the deal was with that one folder/files but hopefully I'm okay now.

Thanks

Reply From: Likno Customer Support

Hello again,

I am glad everything works in the new folder.

Regarding the old folder, you can try opening a Windows Explorer “as administrator” and using this to delete it.

Let me know if you run into any more problems.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Randall
Email Subject: trial & export
Support Case Month: April 2013

To whom it may concern,

i downloaded trials for both the "AllWebMenus" and "Likno Web Tooltips Builder"

trying out the "export" feature to get the relevant html & css for both programs i only get the generic program file extension and one image.

Is this export disabled/limited for the trial versions ?

I presume they must export html & css, other wise how do i get or use them for a web project ?

your kind assistance in this would be greatly appreciated.

kind regards,
Randall

Reply From: Likno Customer Support

Dear Randal,

The "export" function will export the menu project so that you can transfer it to another computer.

What you are looking for is the "Compile" function. This is available for localhost in the Tooltips trial application, but it is not available in the AllWebMenus trial. If you want to be able to also compile a menu, please let me know and I will send you a custom trial activation key.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: updating menu to Windows 7
Support Case Month: April 2013

I have a new computer using Windows 7 (64-bit) and have discovered that the menus I have designed using AllWebMenus PRO v. 3.1 are not functioning any more.I am not an experienced webmaster at all and would like to "reactivate" my menus in the simplest possible way so that they can work properly on the latest Windows versions.I am willing to upgrade my AllWebMenus PRO version but the key issue for me is the simplicity in getting the menus recompiled so they can work with new Windows.
Thanks and best regards

Reply From: Likno Customer Support

Hello,

If you have the old menu projects, it should be a fairly easy procedure.

You need to login to your Likno User Area account, upgrade to the latest AllWebMenus version, compile your menus with this and upload the new files.

Please let me know if you find any difficulties.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Menu disappeared
Support Case Month: February 2013

Help,

It has worked for years and the menu disappeared from the home page.

Advice please.

Reply From: Likno Customer Support

Hello,

It seems that you moved your menu files (or HTML files) around and this confused the Linking Code (see the “src” parameter).

<!-- DO NOT MOVE! The following AllWebMenus linking code section must always 
be placed right AFTER the BODY tag-->
<!-- ******** BEGIN ALLWEBMENUS CODE FOR horzmenu ******** -->
<script type="text/javascript">
var MenuLinkedBy="AllWebMenus [4]",awmMenuName="horzmenu",awmBN="904";
</script>
<script charset="UTF-8" src="{MENU.JS PATH}" type="text/javascript">
</script>
<script type="text/javascript">awmBuildMenu();</script>
<!-- ******** END ALLWEBMENUS CODE FOR horzmenu ******** -->

Please make sure that your menu files are properly located locally and that your Root Folder setting is correct:

menu site root folder settings

If asked to “update the links”, do *not* do this as it will probably mess things up.

Then re-Compile and re-Link your menu to your pages and upload them again.

The Linking Code should now look more like this:

<!-- DO NOT MOVE! The following AllWebMenus linking code section must always 
be placed right AFTER the BODY tag-->
<!-- ******** BEGIN ALLWEBMENUS CODE FOR horzmenu ******** -->
<script type="text/javascript">
var MenuLinkedBy="AllWebMenus [4]",awmMenuName="horzmenu",awmBN="904";
</script>
<script charset="UTF-8" src="/horzmenu.js" type="text/javascript">
</script>
<script type="text/javascript">awmBuildMenu();</script>
<!-- ******** END ALLWEBMENUS CODE FOR horzmenu ******** -->

Note that once you fix this, then every time you change something in the menu you only need to Compile and upload the menu files (“horzmenu.js” and “awmdata” folder). You do *not* need to Link and upload your pages.

Best Regards,

Kostas

Likno Customer Support

www.likno.com

Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Steven
Initial Email Subject: File Name
Support Case Month: March 2013

How do I name my menu as a js file? I wish to add it into an existing Frontpage document, your help facility isn't very clear.

Kind regards,
Steven

Reply From: Likno Customer Support

Hello,

You need to compile your menu (within AllWebMenus) and you will get the .js compiled menu files.

Best Regards,
Aris Filkostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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