Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Gregg
Initial Email Subject: signing in
Support Case Month: January 2014

Hello,

I bought a version of AllWebsMenu, v 5.0, some time ago, and have tried to download from your site the latest version to which I am entitled (ver 5.3 build 896) -- using all three major browsers.

But all browsers give me failure messages.

Can you help? Thanks.

Greg

Reply From: Likno Customer Support

Hello Greg,

I tried from your account to download the most recent build you are entitled to according to your license without  a problem.

What is the error message you get? Could you send me a screenshot of the error?

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Gregg

Hello,

When I try to download the AWM executable in Google Chrome, I get the message "Cannot save due to insufficient permissions."

In Firefox and IE, I get a similar message re lack of permissions.

When I run my antivirus program, Webroot SecureAnywhere, I get an error message saying "An active process has a possible memory leak (chrome.exe)." I attach the report of the Webroot scan. (My wife is running Webroot, too, and could not download the AWM executable; she got the same file permission error.)

Thanks.

Greg

Reply From: Likno Customer Support

Hello Greg,

I would recommend you to disable Web Root Secure Anywhere so you can download AllWebMenus Pro.

Webroot Secure Anywhere may cause you some issues so you need to edit the settings on your Webroot Secure Anywhere.

This is what another customer noticed (he wasn't able to paste in our software):

The symptoms you are experiencing are related to the Identity Shield functionality, which is explicitly made to block access to certain functionality such as the screen contents and clipboard in some cases.  There are a few possibilities on what is occurring in this specific one. I make the assumption, though possibly inaccurately, that a browser is running while this symptom occurs. If no browser is running at all and this continues to happen, contact support immediately for diagnostics gathering and escalation.

Go to the Identity & Privacy tab and click "View/Edit Protected Applications"

- Is the DB program or any part of it listed under "Deny"?  If so, change it to "Allow".

- Review the "Deny" list.  Any program that you explicitly trust that is set to "Deny" may be changed to "Allow" safely.

So, you may need to check your settings related to Chrome (so you can download) and AllWebMenus (in case it causes you issues).

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Brian
Initial Email Subject: AllWebMenus build #928 on IE8
Support Case Month: January 2014

I'm new to AllWebMenus, but learning fast.  With the previous build, I was not able to view my menus in IE11, but IE8 worked fine.  Now, with build 928, the effect is exactly opposite.  My menus work great in IE11 and Firefox, but not in IE8.  One menu places all the items on one line and the other menu doesn't show at all.

The first menu is to the left of the "Product Search" box in the upper right hand corner of the referenced website.  The other menu is the navigation menu and should show in the tan horizontal bar below the "Product Search" box.

Please let me know if you have any questions, or a solution.

Thank you,
Brian

Reply From: Likno Customer Support

Hello Brian,

In order to correct the issue you first need to declare a valid DOCTYPE.

So, the very first line in your page should be:

<!DOCTYPE html>

valid DOCTYPE declaration

Then, you need to place the menu linking codes right after your <body> tag.

If for any reason, you are not able to place the menu linking code right after the <body> tag then go to your AllWebMenus menu projects click on Project Properties. Then, select the Menu-Linking Code in Tags and select "Yes, within tags" and then click OK.

menu linking code in tags

After you have made that change you need to re-compile your menu project and re-upload the produced files to your server.

Let me know if you need further help.

Thank you!

Kind Regards, 

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Brian

Hello Aggelos,

Your instructions corrected my mistakes and it now works flawlessly.  Thank you for your prompt support.

Kind regards,
Brian

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Craig
Initial Email Subject: Floating Menu challenge
Support Case Month: January 2014

Hello Folks

I recently purchased AllWebMenus Pro.

Firstly, may I congratulate you on the effort and care your team have put into this utility! As a designer, I found the very comprehensive interface quite daunting at first but after some time I think I'm getting there'.

My challenge. The menu in the above link is mostly behaving correctly. I just need to have the menu bar scroll and stay at the top of the page once the logo and header promotional text scrolls out of view. At the moment, the menu stays approximately 180px from the top.

The menu is positioned in relation to a <div>

I've looked and looked for a setting but I'm not sure how to achieve this.

Please advise.

Many thanks,
Craig

Reply From: Likno Customer Support

Hello Craig,

First, thank you for your purchase and your kind words.

I am afraid that you need the Advanced Floating Add-in on order to achieve the floating movement you described. (http://www.likno.com/addins/floating-menu.php)

Advanced Floating Menu Add-in

Another solution would be to change the position of your menu. If you have the menu above the logo you can make it floating and stay on top of the window without the Advanced Floating Add-in.

menu floats on scroll

Please, let me know if you need further information.

Thank you.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Craig

Hello Aggelos,

Thanks for your very speedy and concise reply!

Ah, ok…I guess it’s a very straight-forward process once I’ve bought that add-in.

Thanks again,
Craig

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Rod
Initial Email Subject: AllWebMenu Integration with WordPress 3.8
Support Case Month: January 2014

I am having trouble getting the AllWebMenus Pro (AWMP) to show up on WordPress (WP) 3.8 web site. The web site is on an internal server so I cannot send direct links, but I can send files of code or code snippets as necessary.

On the WP template file header.php, I have a <nav> element with id="site-navigation". When I publish the menu in AWMP I choose to position the menu relative to an Element with Custom ID: site-navigation. I install the compiled menu zip file successfully through the WP plugin, but the menu does not show up.

The name of the menu assigned in WP matches the name of the menu I enter into the AWM plugin, and the menu settings in the plugin are:

* Menu is populated from an existing "Wordpress menu"

* Menu type is Dynamic

* Location is Theme Menu Location: primary.

Thank you for taking the time to read this.

Reply From: Likno Customer Support

Hello Rod,

You need to change the Menu Positioning in AlWebMenus Pro and set it to Relative to an Element with the Default ID.

WordPress menu positioning method

menu positioning in AllWebMenus Pro

Then, you need to re-compile your menu project for WordPress and re-upload the zip file through the AllWebMenus WP plugin admin panel.

This way it should appear on your site.

Let me know how that worked for you.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Craig
Initial Email Subject: 100% width menu in AllWebMenus
Support Case Month: January 2014

Hi Folks

I am hoping to get the menu background to fit the horizontal space of the containing <div> as opposed to a fixed pixel width and to have the menu items aligned to the left with a specified gap between

Please advise.

Thanks!
Craig

Reply From: Likno Customer Support

Hello Craig,

Please, go to Menu Positioning and check the "Yes, widen group to fit the entire width of", select Element with ID: and in the field next to it type NavBarDiv (as this is the div you refer to).

The next choice is up to you, If you choose "Yes, widen item so that they fit the entire group", your menu items will be widen so they whole menu can take up to your DIV's width.

If you choose "Do, not widen items (Show Background Left/Right)" this way the menu items will stay as you see them in AllWebMenus preview and the rest of the space (to catch the DIV's total width) will be covered with the background color/image you have select in Main Menu Group properties.

widen menu to act as menubar

background properties of main menu group

After you make those changes, you need to re-compile your menu project and re-upload the produced files.

Let me know if you need further help.

Thank you.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Craig

Hi Aggelos

Thanks for your excellent support!

Woohoo! That’s just the answer I was hoping for

I’ll digest/utilise your instructions shortly

Thanks again

Craig

 

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