Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Richard
Initial Email Subject: Firefox not showing menu while other browsers work
Support Case Month: February 2014

I had a friend look at my menu at {URL REMOVED} in Firefox and the menu does not appear. I then tried Firefox on my computer and the menu also does not appear.

This is an ecommerce site using Big Commerce package. In IE and Chrome the menus appear and work correctly.

I looked in the database, regular help and PDF help and found nothing about a menu not appearing. I looked in Firefox's setup and placed {URL REMOVED} in the approved areas.

Richard

Reply From: Likno Customer Support

Firefox does not like those slices on the allwebmenus Linking Code thus it cannot find the NYCtop.js

menu linking code

Please, correct the linking code as src="../template/NYCWtop.js"

Please, let me know how that worked for you. 

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Richard

Thanks, works now in all browsers.

 

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Knowledge Base support case for Likno Web Scroller (jQuery Slider) Builder, abstracted and stripped of all user’s private info.


Initial Email From:
John
Initial Email Subject: Problem with AWM Pro responsiveness
Support Case Month: February 2014

Hi,

I have installed an AWM menu on the home page of {URL REMOVED} and I have set 4 versions of the menu to suit different devices by setting the various width limits.

It looks pretty good in two of the versions, but the menu keeps going away as a change the viewport width.
It was working well before I upgraded to the latest AWM build #928.

Please investigate and advise.

Thanks,
John

Reply From: Likno Customer Support

Hello John,

Could you tell me in what browser do you experience this issue?

I tried in Chrome, Firefox and IE10 and the menus seem to work well in all versions.

Is it possible to send me a screenshot to help me understand the issue better?

Also, please export and send me your project file, so that we can have a better look at the problem.

This is what you should do to export your project into a ZIP file and then email this ZIP to us.

export menu project 

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: John

Hi Aggelos,

The problem occurs in all browsers - Firefox, IE, and Chrome.

The menu will appear in the browser when I open it on the desktop. However, when I change the width of the browser, it will disappear until I change the width some more and then it will reappear. There seems to be a gap where ver.2 should be and ver. 4 does not appear at all, no matter how narrow I make the window.

I have included two screenshots of the home page in the Firefox "Responsive Design View where you can see the difference from view1 at 1003px width and view2 at 999px width.

Thanks,
John

Reply From: Likno Customer Support

Hello John,

This happens because you have positioned menu versions 2 and 4 relative to an element with ID="ProductPanelMenu3 "

menu positioning settings

But there is no such an element in your page, thus the menu cannot be displayed.

page source code

Please, either insert that element in your pages or change the menu positioning in menu versions 2 and 4 relative to an element that exist in your page.

Please, let me know if you need further help.

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: John

Hi Aggelos,

That worked great. Didn't realize I had to do that.

Thanks,
John

 

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Knowledge Base support case for AllWebMenus Pro & Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.


Initial Email From:
Harvey
Initial Email Subject: Conversion of Likno Drop-Down Menu Tree - to a Likno AllWebPro file.
Support Case Month: April 2014

I wanted to know is there a way to convert a file created in Drop-Down Menu Tree to a AllWebMenus Pro 5 theme.

Thanks,
Harvey

Reply From: Likno Customer Support

Hello Harvey,

I am afraid it is not possible to convert a tree project into a menu theme in AllWebMenus.

In order to create an AllWebMenus theme you need to make a menu in AllWebMenus and style it the way you want it. When you are done go to Theme -> Save Custom Theme.

menu theme

Please, let me know if I can be of further help.

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Nagehan
Initial Email Subject: allweb menu
Support Case Month: April 2014

Hi,

I have a problem.

I using AllWebMenu at our website. I want: when you click my menu to go to new page, I want the submenu to open in this page.

How do I do this?

Thanks,
Nagehan

Reply From: Likno Customer Support

Hello Nagehan,

In general, when you want a menu item to go to a link on mouse click you can define that link by selecting the item you want and insert the path in the Link property.

link property of a menu item

If you want the submenu item to be open when the new page opens, go to Global Properties -> Show Item or Group on Appear and make the settings that best fit your needs.

This way, the menu item will be highlighted according to your settings.

show menu item or menu group on appear

Please, let me know if I can be of further help.

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Joy
Initial Email Subject: Can a previous-next be added to a menu?
Support Case Month: March 2014

Hi,

This particular site has a bottom menu on the paintings page with numbers from 1 to 24 across the bottom.  Now they want to add a <Previous>  <Next> to that same menu that is using build 884.  Can this be done and how would I add the <Previous>  <Next> to the menu so it would rotate to each new page from 1-24?  Please let me know, any help would be appreciated.

Best,
Joy

Reply From: Likno Customer Support

Hello Joy,

As it seems this is a slideshow and it would be perfectly created with Likno Web Scroller Builder (info: http://www.likno.com/jquery-scroller/index.php examples: http://www.likno.com/jquery-builders/examples.php?p=lwsc&e=examplepack0204)

If you choose to go with AllWebMenus then you can add "Previous" as you first menu item and "Next" as you last menu item in your structure.

Then, you can add a JavaScript Command to run when you click those 2 items. So, I guess you can have 2 JavaScript functions (1 for previous, 1 for next). In previous function you need to have a script that will take you to the previous page and in next function to take you to the next page.

JavaScript command in menu item

Please, let me know if you need further help.

Thank you.

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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