Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Peter
Initial Email Subject: Modal windows questions
Support Case Month: April 2014

I've  purchased another 3 domain modal setups. I've completed the modal menus as required and it works fine  on my computer but not on line.

It says this will only work on my computer, but not on-line only with an I.P. Number address and I need to purchase an update (which I've already just done) before starting the project.

Please advise.

Brian

Reply From: Likno Customer Support

Hello Brian,

First, thank you for your purchase.

You need to Activate your Likno Web Modal Windows Builder with the updated license.

The steps to do that are:

       1. Install Likno Web Modal Windows Builder (the latest version).
      
       2. Open Likno Web Modal Windows Builder.

       3. Go to Help -> Enter Activation Code.

       4. Copy the Installation ID and switch back to your likno user area.

       5. Go to Likno Web Modal Windows Builder -> Get Activation Code.

       6. Select the updated license, paste the Installation ID you copied and click "Give me the Activation Code".

       7. Switch back to Likno Web Modal Windows Builder and paste the Activation Code.

       8. Click "Activate" and you are ready to go.

This way you will have the latest version of  Likno Web Modal Windows Builder with the updated license activated and with your allocated domain updated.

So, then you need to open your modal window project and compile it. While you are in the Project Properties window choose to compile the project for your allocated domain.

Please, let me know if I can be of further help.

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

Tags: , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Frank
Initial Email Subject: Likno All WebMenu 5 Pro
Support Case Month: January 2014

Hi,

I was testing out AllWebMenus Pro 5 and I had a problem with the horizontal display, the images in the menu will not display.

Many thanks,
Frank

Reply From: Likno Customer Support

Hello Frank,

This happens because you haven't uploaded the images’ folder to your server.

menu items images

Please, upload the menu2 folder which is inside the awmdata folder and it should be fine J

Let me know if you need further help.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Frank

Many thanks Aggelos

 

Tags: , , , , ,

 

Knowledge Base support case for Likno Web Scroller Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Colin
Initial Email Subject: Sliders problem
Support Case Month: May 2013

Hi Guys,

When you look at this page in Internet Explorer only half the dots are showing they are in the middle of the graphic and vertical not horizontal, whereas in Firefox and Chrome they are fine.

{URL REMOVED}

Colin

Reply From: Likno Customer Support

Dear Colin,

I was indeed able to replicate the problem myself.

The problem is caused by the fact that your page does not have a valid DOCTYPE. This causes it to fall under the so called “quirks mode” which is essentially IE5.5 compatibility mode.

To correct this, please add the following line as the first line of your page(s):

<!DOCTYPE html>

DOCTYPE html

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Colin

Thanks Kostas.

Colin

 

Tags: , , , , , , , ,

 

Knowledge Base support case for Likno Drop-Down Menu Trees,  abstracted and stripped of all user’s private info.


Initial Email From:
Robert
Initial Email Subject: Drop Down Menus and IE10
Support Case Month: May 2013

We are having to run IE10 in compatibility mode to see our drop down menu tree icons and access child level trees.  I have the latest product. Any suggestions?

Reply From: Likno Customer Support

Dear Robert,

I have just uploaded a new version (build 150).

Please download and let me know if the problem persists.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Robert

Thanks!

It is functioning now without errors!  Oddly it is not bringing  in  graphics.

               IE10 Native                                         IE10 Compatibility

IE10 drop down menu tree previewIE10 compatibility drop down menu tree preview

Thanks,
Robert

Reply From: Likno Customer Support

Hmmm… it seems there was an extra problem as IE10 has dropped support for image filters.

The (yet another) new online distro should be fully working now.

Please let me know if everything works as expected with this release.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Robert

Kostas,

Works perfectly!  I can’t thank you enough for being so responsive – I know multi browser and multi version coding is a royal pain. (That’s one of your products many good qualities).

Thank you again for a timely fix,

Robert

 

Tags: , , , , , ,

 

Knowledge Base support case for Likno Web Tooltips Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Email Subject: Tooltip: Display off screen at the bottom
Support Case Month: May 2013

Please go to the specified URL. At the bottom, put your cursor over READ MORE under {NAME REMOVED}. As you can see, part of the tooltip is displayed off the screen. How to fix it?

Thanks

Reply From: Likno Customer Support

Hello,

When a tooltip does not fit on the side you set it to appear (in your case “on top”) then it positions on the opposite side. The problem is that the last two tooltips in your page are so big that they do not fit in a single screen! If you made them a bit smaller in height (e.g. wider or with less text) then you would not see this problem.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Tags: , ,

 


© 2009-2013 Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows