Knowledge Base support case for Likno Web Scroller Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Colin
Initial Email Subject: Sliders problem
Support Case Month: May 2013

Hi Guys,

When you look at this page in Internet Explorer only half the dots are showing they are in the middle of the graphic and vertical not horizontal, whereas in Firefox and Chrome they are fine.

{URL REMOVED}

Colin

Reply From: Likno Customer Support

Dear Colin,

I was indeed able to replicate the problem myself.

The problem is caused by the fact that your page does not have a valid DOCTYPE. This causes it to fall under the so called “quirks mode” which is essentially IE5.5 compatibility mode.

To correct this, please add the following line as the first line of your page(s):

<!DOCTYPE html>

DOCTYPE html

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Colin

Thanks Kostas.

Colin

 

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Knowledge Base support case for Likno Drop-Down Menu Trees,  abstracted and stripped of all user’s private info.


Initial Email From:
Robert
Initial Email Subject: Drop Down Menus and IE10
Support Case Month: May 2013

We are having to run IE10 in compatibility mode to see our drop down menu tree icons and access child level trees.  I have the latest product. Any suggestions?

Reply From: Likno Customer Support

Dear Robert,

I have just uploaded a new version (build 150).

Please download and let me know if the problem persists.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Robert

Thanks!

It is functioning now without errors!  Oddly it is not bringing  in  graphics.

               IE10 Native                                         IE10 Compatibility

IE10 drop down menu tree previewIE10 compatibility drop down menu tree preview

Thanks,
Robert

Reply From: Likno Customer Support

Hmmm… it seems there was an extra problem as IE10 has dropped support for image filters.

The (yet another) new online distro should be fully working now.

Please let me know if everything works as expected with this release.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Robert

Kostas,

Works perfectly!  I can’t thank you enough for being so responsive – I know multi browser and multi version coding is a royal pain. (That’s one of your products many good qualities).

Thank you again for a timely fix,

Robert

 

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Knowledge Base support case for Likno Web Tooltips Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Email Subject: Tooltip: Display off screen at the bottom
Support Case Month: May 2013

Please go to the specified URL. At the bottom, put your cursor over READ MORE under {NAME REMOVED}. As you can see, part of the tooltip is displayed off the screen. How to fix it?

Thanks

Reply From: Likno Customer Support

Hello,

When a tooltip does not fit on the side you set it to appear (in your case “on top”) then it positions on the opposite side. The problem is that the last two tooltips in your page are so big that they do not fit in a single screen! If you made them a bit smaller in height (e.g. wider or with less text) then you would not see this problem.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno Web Accordion Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Sandy
l Email Subject: Accordion
Support Case Month: April 2013

How do I get the text to wrap so there is no scrolling within the panes?

Reply From: Likno Customer Support

Hello,

I checked your page and I see that you do not have a DOCTYPE, so your page is not considered as valid HTML.

no DOCTYPE html

Please try adding this as the first line in your page to see if this fixes the problem:

<!DOCTYPE html>

Note that this may make other errors visible in your page. One such issue I noticed in my test was that your main image appeared broken:

broken main image

To fix this, add the following CSS: “display: block;”

You can either add this to the specific image:

<IMG style="display: block;" SRC="images/anniversary/images/anniversary-cars_01.gif" WIDTH=900 HEIGHT=131 ALT="">

Or if you want this for all images, you can add it to the <head> of your your HTML:

<style>img { display: block; } </style>

I understand this may be some work, but it is something you have to do anyway if you want your pages to validate and be HTML5 compliant.

Note, that if you want to avoid most of this work for now and simply fix the accordion issue, you can use an older DOCTYPE definition that will not change your page appearance, such as the following (note this also replaces the <html> tag):

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<html xmlns="http://www.w3.org/1999/xhtml">

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Sandy

Kostas, you are the best! thank you so much.

Thanks,
Sandy

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Scott
Initial Email Subject: Web Display on iPhone/iPad
Support Case Month: January 2013

Good Morning,

I am having trouble with a web site that uses All Web Menus not displaying properly on iPads and iPhones. I have tried in the past to update the site to a current version of the AWM that supports this type of devices. However, when we view the site on these types of devices, we just see a blank space on the left side of the page where the menu should be.

Please advise.

Thanks,
Scott

Reply From: Likno Customer Support

Dear Scott,

I checked your site and the problem is indeed that you are using an older version. In this site you are using build 664 and in “{URL REMOVED}” for example you are using build 884 (which fully supports iPad/iPhone etc.).

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Scott

Thanks, Kostas.  Can you please give me a few steps I need to take to update this site?  I think I’ve opened and edited this menu in the past using the 884 build.  Is there a file I can copy from one site to the other?  Or is there another way you’d recommend to update the site?

Thanks,
Scott

Reply From: Likno Customer Support

Dear Scott,

Just open the menu project with build 884 (or newer), Compile the menu and upload the “menu.js” and “awmdata” folder.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

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