Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: IE Display issues
Support Case Month: June 2012

I 've been using web menus for over a decade and am very pleased with it. My question is I noticed that the menu doesn't display on my friends internet explorer browser though it shows on mine. What would be the cause

Reply From: Likno Customer Support

Hello,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. IE9 was officially released in March 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Ken
Initial Email Subject: Display of multiple menus on one webpage
Support Case Month: July 2012

I am trying to display two separate menus on the same webpage. One is horizontal and the other vertical. I have linked both menus to the webpage using the compile function. Each menu has a different name. Both are positioned using the element option. The menus are compiled into the awmdata folder. The awmdata folder and the .js scripts are in the www.ok-safe.com/ root path. The horizontal menu displays and the vertical does not. The menu type that is not displaying is #15 - Smooth Scroll. The allocated space of 1200 x 500 for the menu is evident but no menu (see above URL). I am at a loss as to why the #15 menu type doesn't display. What is the likely problem? 

Reply From: Likno Customer Support

Hello,

It seems that you have set your vertical menu (“Randy_Bright_Smooth_Scroll”) to be populated in the page using a UL/LI structure.

However there is no such structure in your page, hence your menu has no items! Note that when you select the UL/LI method, you have to enter the UL/LI structure in your page(s) manually.

I suggest that you set the menu back to being populated within the application:

Let me know if you need anything else.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ken

Kostas:

Your suggestion was correct.

Thank You
Ken

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Ken
Initial Email Subject: Display problem with a Menu
Support Case Month: July 2012

I am attempting to test a menu. I have it successfully displaying at this URL http://www.ok-safe.com/files/documents/1/OK-SAFE-Researchers-Summit.html , however, it does not display properly at this URL http://www.ok-safe.com/New-Urbanism-Randy-Bright.htm . I am unable to determine why. Please advise possible reasons.

Reply From: Likno Customer Support

Hello,

I am not sure which menu you are talking about… In the “OK-SAFE” page you have two menus, while in the “New-Urbanism” page you only have one.

The menu you do have, seems to be working fine:

For the second menu, the problem is that you never linked the menu to the page.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ken

Kostas:

I’m puzzled. It appears to display properly for you, yet see below what I am displaying .

What do you make of it?

Ken

Reply From: Likno Customer Support

Dear Ken,

I see that you are viewing the site in IE (most likely IE8). I viewed the site in Firefox.

I tried with IE and I see the problem too.

Would you please try downloading the latest AllWebMenus version and compiling your menus with it?

Let me know so that I can check again.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ken

Kostas:

I downloaded AllWebMenus Pro v 5.3 Build 894 and am getting the same result.

Regards

Ken

Reply From: Likno Customer Support

Dear Ken,

I believe the problem is caused by the fact that you have inserted the Linking Code in the middle of the page (by also adding extra <body></body> tags, which is considered invalid HTML).

Please move the Linking Code directly under the original <body> tag.

If this is not possible, then please check the following option in the Project Properties:

(note that this may cause your menu to appear a bit slower)

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ken

Kostas:

Thank You!!! Very effect assistance.

Regards
Ken

Knowledge Base support case for Likno Web Accordion Builder,  abstracted and stripped of all user’s private info.

Initial Email From: Todd
Initial Email Subject: Accordion Separator Display Issue
Support Case Month: December 2012

Greetings.  I have noticed recently that a particular accordion's separator is displayed differently on any pages.  In some instances the separator is thin, whereas in some instances it is thick.  This is despite any obvious CSS changes that I can tell.

On my screen, this is one of the separators that appears thicker:

{URL REMOVED}

These separators appear thin (desired):

{URL REMOVED}

Additionally, all accordion separators look thin when viewed with Chrome.

Is this something that I goofed up?  I don't remember making any significant changes, but I could be all wet.  Any help is most appreciated.  Cheers and thanks!

Reply From: Likno Customer Support

Dear Todd,

I assume that the thin separator is this:

And the thick is this:

If so, the “thick” happens only in IE when it is in “quirks mode”. This is actually IE5.5 Compatibility Mode and it happens when you do not have a valid DOCTYPE in your page. Having anything at all before the DOCTYPE can also trigger the quirks mode (the DOCTYPE should always be the first thing in the page).

My suggestion is that you turn your pages to the HTML 5 DOCTYPE which is much simpler and make sure that all your pages start with the following two lines:

<!DOCTYPE html>

<html>

Note that this DOCTYPE does not require any URLs nor does it have different modes (e.g. transitional, strict etc.)

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Todd

Yes, that’s correct about the separator.

Thanks for the help, Kostas! 

Knowledge Base support case for Likno Web Tabs Builder, abstracted and stripped of all user’s private info.

Initial Email From: Ray
Initial Email Subject: Help Please with Likno Tabs
Support Case Month: July 2012

Hi there,

Yesterday I purchased Likno Tab Builder.

I have tried to setup a simple Tab Layout on a test page.

I am having problems getting the Tab Layout to show on the page. It will NOT display.

I have tried everything that I can think of and have read the help page etc.

Would you please have a look and let me know what I may be doing wrong.

Regards,
Ray

Reply From: Likno Customer Support

Dear Ray,

The problem is caused by the colorbox script you have lower in your page, and specifically by the fact that you load again the jQuery (which was already loaded) and this removes the Tabs library which was loaded with it. Please remove the following line to fix the problem:

Ideally you may want to move all the “colorbox” code in the <head> just after the “superfish” code, and move the Tabs code to be the first thing after <body> (leaving the positioning element “liknotabs_positionID” where you have it now).

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ray

Hi Kostas,
Many thanks for your help.
You were spot on and following your advice fixed the problem for me.
I now have two Likno Products (Tooltips & Tabs) and am very happy with them both.
Thank you for the great products!

Regards,
Ray

Reply From: Likno Customer Support

Dear Ray,

No problem

Let me know if you run into any other problems.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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