Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Scott
Initial Email Subject: Web Display on iPhone/iPad
Support Case Month: January 2013

Good Morning,

I am having trouble with a web site that uses All Web Menus not displaying properly on iPads and iPhones. I have tried in the past to update the site to a current version of the AWM that supports this type of devices. However, when we view the site on these types of devices, we just see a blank space on the left side of the page where the menu should be.

Please advise.

Thanks,
Scott

Reply From: Likno Customer Support

Dear Scott,

I checked your site and the problem is indeed that you are using an older version. In this site you are using build 664 and in “{URL REMOVED}” for example you are using build 884 (which fully supports iPad/iPhone etc.).

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Scott

Thanks, Kostas.  Can you please give me a few steps I need to take to update this site?  I think I’ve opened and edited this menu in the past using the 884 build.  Is there a file I can copy from one site to the other?  Or is there another way you’d recommend to update the site?

Thanks,
Scott

Reply From: Likno Customer Support

Dear Scott,

Just open the menu project with build 884 (or newer), Compile the menu and upload the “menu.js” and “awmdata” folder.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Matt
Initial Email Subject: Issue with floating image in menu
Support Case Month: January 2013

I use floating images in my menus.  They show up fine in IE but not Firefox.  The space for the image is there but the image is not.  It is like it is recognizing that there should be an image there but it will not display.  Can you tell me why?  The attached image shows the floated image and the properties for the floating image.
  menu problem

Thanks,
Matt

Reply From: Likno Customer Support

Dear Matt,
I see that you are using a very old version of AllWebMenus and it is very possible that this is the cause of the problem. I strongly recommend downloading, installing and (if required) activating the latest AllWebMenus version. Then recompile your menu with this and upload the compiled menu file and menu library folder (“main_menu_top.js” file and “awmData-main_menu_top” folder).

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Matt

Thank you.  I did not realize the link to the index page needed to be re-built.
Thanks,
Matt

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Eric
Initial Email Subject: Menu not displaying in IE8
Support Case Month: January 2013

I've generated a menu using the latest version and update of AllWebMenus in the website {URL REMOVED}.  However, the menu does not seem to display in IE8.  All I see is a white, blank space at the top of the page, just above the collage of photos.
There is also a little "Error on page" icon at the bottom left, that when clicked, says "Object doesn't support this property or method" and refers to Line 10 in the awmlib1.js file.
It seems to work fine in all other browsers, however, there seems to be a few people who are friends with the owner of the website who are using IE8 and can't see the menu.  Any ideas how to resolve this issue?
Thank you

Reply From: Likno Customer Support

Hello,

The problem is caused by your Positioning Code. Specifically it seems that you have given the same id (“awmAnchor-menu”) to two elements in your page.

This is considered invalid HTML as the id of each HTML element must be unique. Most browsers correct this by keeping only the first instance, however IE prefers to just ignore all instances, hence the menu does not find the Positioning Element to attach to.

Please correct this by removing the duplicate ID.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Eric

Excellent.   Thank you for your help.
Eric

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: IE Display issues
Support Case Month: June 2012

I 've been using web menus for over a decade and am very pleased with it. My question is I noticed that the menu doesn't display on my friends internet explorer browser though it shows on mine. What would be the cause

Reply From: Likno Customer Support

Hello,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. IE9 was officially released in March 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view manage menu licenses

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

get activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Ken
Initial Email Subject: Display of multiple menus on one webpage
Support Case Month: July 2012

I am trying to display two separate menus on the same webpage. One is horizontal and the other vertical. I have linked both menus to the webpage using the compile function. Each menu has a different name. Both are positioned using the element option. The menus are compiled into the awmdata folder. The awmdata folder and the .js scripts are in the www.ok-safe.com/ root path. The horizontal menu displays and the vertical does not. The menu type that is not displaying is #15 - Smooth Scroll. The allocated space of 1200 x 500 for the menu is evident but no menu (see above URL). I am at a loss as to why the #15 menu type doesn't display. What is the likely problem? 

Reply From: Likno Customer Support

Hello,

It seems that you have set your vertical menu (“Randy_Bright_Smooth_Scroll”) to be populated in the page using a UL/LI structure.

However there is no such structure in your page, hence your menu has no items! Note that when you select the UL/LI method, you have to enter the UL/LI structure in your page(s) manually.

I suggest that you set the menu back to being populated within the application:

populate menu inside project

Let me know if you need anything else.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ken

Kostas:

Your suggestion was correct.

Thank You
Ken

 

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