Knowledge Base support case for Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Ray
Initial Email Subject:  Web Tooltips Builder - tooltips do not display
Support Case Month: September 2013

I've just installed the Tooltips Builder and created a simple test page which can be addressed from the URL above.

My aim is to add a series of tooltips to a page that will be opened when the user clicks on a help icon adjacent to the relevant field.  I've followed the procedure as illustrated on http://www.likno.com/blog/html-tooltips-website-integration-4/1288/

The tooltips do not appear at all when I click on any of the elements on the page using IE 9 64-bit.

Reply From: Likno Customer Support

Hello Ray,

You need to correct your DOCTYPE declaration to your page.

Please use <!DOCTYPE html> as the first line of code in your page instead of
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">

This should solve your problem.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Ray

Thank you Aggelos, that did fix the problem.

Regards,
Ray

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Annette
Initial Email Subject: Menu overlaps objects in Internet Explorer 10
Support Case Month: May 2013

Hello,

Can you give me some insight as to why the menu on our home page is overlapping other objects?  Again, if I put it in compatibility mode, it looks as it should.

clip_image001menu overlaps objects in IE10

Annette

Reply From: Likno Customer Support

Hello Annette,

This is because your menu is floating and the <td> where you positioned it is not tall enough to fit it. Also since you do not have a valid DOCTYPE, each browser displays this a bit differently (for example in Firefox it looks perfect).

The easiest/fastest solution is probably to make the menu change the height of its positioning element:

menu affects positioning element height

Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Annette

Thanks! You’re a life saver!

Annette

 

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Liliane
Initial Email Subject: Likno Modal Window in Internet Explorer
Support Case Month: August 2013

Hello

All modal windows are perfect in Mozilla Firefox, however, in Internet Explorer 8 only the (x) close button appears and nothing else. The modal window content is External (i.e. on a subdomain) Would it be possible to have a look at the web site and let me know your findings.

Many thanks in advance
Liliane

Reply From: Likno Customer Support

Hello Liliane,

The first problem I see it the Linking Code. The Linking Code should look like:

<!-- ******** BEGIN LIKNO WEB MODAL WINDOWS CODE FOR project name ******** --> <script type="text/javascript">var lwmwLinkedBy="LiknoWebModalWindows [1]",lwmwName="auto",lwmwBN="264";</script><script charset="UTF-8" src="likno-scripts/auto.js" type="text/javascript"></script>

<!-- ******** END LIKNO WEB MODAL WINDOWS CODE FOR project name ******** -->

And you only have

<script charset="UTF-8" src="{URL REMOVED}" type="text/javascript"></script>

I would recommend you to download and install the latest version of Likno Web Modal Windows Builder.

Then open your modal window project and re-compile it. Re-link it to your pages and re-upload the produced files.

Let me know how that worked.

Also, you may want to change your DOCTYPE to something like:

<!DOCTYPE html>
<html>

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Liliane

Dear Aggelos,

Thank you for this quick reply.

The problem was not having the opening tag <html> at the beginning of the external page where the video is embedded.

Everything works fine now

Again, many thanks

Liliane

 

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
JP
Initial Email Subject: modal window problem in Internet Explorer 10
Support Case Month: June 2013

Hello,

MODAL WINDOWS compiled with the latest version – DO NOT WORK IN INTERNET EXPLORER 10  USING BACKWARD COMPATIBILITY MODE BUTTON CIRCLED IN RED BELOW.   You can test by clicking on any of the boats by size scrolling menu or ‘Click for more photos…’ link beneath each boat photo.

This is happening to both recently re-compiled modal windows for {URL REMOVED} (which is only a simple email harvest form) and {URL REMOVED} – which uses Modal Windows extensively.  This particularly customer is quite distressed as this is his busy season and he’s getting a lot of complaints that folks can’t open the modal window boat detail pages….

I need to resolve this issue quickly.   I’ve attached the exported project ZIP file.  If the issue cannot be resolved quickly – I need access to the previous version (or maybe the one before that – not sure how long since I updated the Modal Window software) so I can recompile the code as this issue did not manifest itself before the last upgrade…

clip_image001

Thank you !

Reply From: Likno Customer Support

Hello JP,

The problem is with the DOCTYPE in your page… you do not have one!

Just add a DOCTYPE at the beginning of the page, for example:   <!DOCTYPE html>

Regards, 
Aggelos Tsakonas 
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: JP

That did the trick – you guys are fabulous…

Thank you !

 

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Knowledge Base support case for Likno Web Scroller Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Colin
Initial Email Subject: Sliders problem
Support Case Month: May 2013

Hi Guys,

When you look at this page in Internet Explorer only half the dots are showing they are in the middle of the graphic and vertical not horizontal, whereas in Firefox and Chrome they are fine.

{URL REMOVED}

Colin

Reply From: Likno Customer Support

Dear Colin,

I was indeed able to replicate the problem myself.

The problem is caused by the fact that your page does not have a valid DOCTYPE. This causes it to fall under the so called “quirks mode” which is essentially IE5.5 compatibility mode.

To correct this, please add the following line as the first line of your page(s):

<!DOCTYPE html>

DOCTYPE html

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Colin

Thanks Kostas.

Colin

 

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