Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Beth
Initial Email Subject: AllWebMenus question 
Support Case Month: February 2014

I do have one more question. When I go to my drop down menus under product or industry and click an item, the menu sits on open on that page for a few seconds. Is there a way to stop this?

So if I go to Industry and click Educational the menu stays open for a few seconds.

{URL REMOVED}

Thanks,
Beth

Reply From: Likno Customer Support

Hello Beth,

My first guess is that you have the following option checked. Please, click on Global Properties -> Show Item or Group on Appear and uncheck the "If the highlighted item is inside (or parent of) a submenu group, this will also appear selected and open".

auto highlight menu item

If this is not your case, check if you have selected the submenus to be sticky. If you had done so, please click on Global Properties -> Sticky Submenus -> Non-Sticky.

sticky submenu

When you are finished with your changes, please re-compile your menu project and re-upload the produced files to your server.

If none of the above are the cases please export and send me your project file, so that we can have a better look at the problem.

This is what you should do to export your project into a ZIP file and then email this ZIP to us.

export menu project

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Beth

Awesome! It was the first issue. Thanks so much!

~Beth

 

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Knowledge Base support case for Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.


Initial Email From:
Amir
Initial Email Subject: Drop down menu tree issue 
Support Case Month: February 2014

Hello,

I have problems with Drop-Down Menu Trees (Unlimited Domain Licenses.

I don't find an option to add the code manually to a webpage and when I add a page and click  the  link button, everything consistently freezes..

link drop down menu tree

I used the trial version and activated it following purchase.

All other Likno products work well (allWebmenus, web scroller).

I trust you'll find a quick solution as I bought it to be used in a project I need to finish within the next 24 hours.

Best Regards,
Amir

Reply From: Likno Customer Support

Hello Amir,

The Linking Code should look like this:

<!-- ******** BEGIN LIKNODROPDOWNMENUTREE CODE FOR tree ******** –>
<script type="text/javascript">var TreeName="{Tree Name}",TreeLinkedBy="Likno LDMT [1]",awtBN=156</script>
<script type="text/javascript" src="{path to ldmt.js}"></script>
<script type="text/javascript" charset="UTF-8" src="{Path to your Tree JavaScript File}"></script>
<!-- ******** END LIKNODROPDOWNMENUTREE CODE FOR tree ******** -->

So, for example you have the following structure:

file structure

Then the Linking Code in the test1.html page should be:

<!-- ******** BEGIN LIKNODROPDOWNMENUTREE CODE FOR tree ******** –>
<script type="text/javascript">var TreeName="tree",TreeLinkedBy="Likno LDMT [1]",awtBN=156</script>
<script type="text/javascript" src="ldmt.js"></script>
<script type="text/javascript" charset="UTF-8" src="tree.js"></script>
<!-- ******** END LIKNODROPDOWNMENUTREE CODE FOR tree ******** -->

And you place it right after the <body> tag.

Please, let me know how that worked for you, so you can quickly have your desired result and then we can see how we can fix the issue in order to automatically link your pages.

Kind Regards

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Amir

Hello,

Unfortunately it's not working for me.

Here is the link: {URL REMOVED}

You can view source.

Here is the screenshot from my FTP client.

You can compare file creation time to current local time. These are new files.

ftp

Here is the link to one of the images, you can see it's showing and in the right position , relative to the index file. So files are online.

{URL REMOVED}

I used the application default files names so I just had to copy your text….

Also here is a screenshot from my menu.

So, the code is OK, the files and folders are in place, the application shows the menu,

likno drop down menu trees

Still not working.

What am I doing wrong?

Best Regards,
Amir

Reply From: Likno Customer Support

Hello Amir,

You have missed the position element:

drop down menu tree positioning element

So, you need something the following code in your page:

<div id="treeid" style="position:absolute; width:100%;"></div>

So, check your project to see what is the positioning ID and then add that element to your page so that the menu tree can appear.

Please, let me know if you need further help.

Thank you.

Kind Regards

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Amir

Hello,

Thanks, it's working now.

Best Regards,
Amir

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Michael 
Initial Email Subject: multiple menus on one page function great in all browsers except IE9
Support Case Month: January 2014

I've built multiple menus that all appear on the same page.

I followed all the steps suggested to link each menu to the page after compiling them. The menus show and function great in all browsers except Internet Explorer.  The only version of IE I've tested the page in so far is version 9. Chrome, Firefox, etc. however show everything great. I have the latest version of AWM.
I also purchased the sliding add-in too.
Any suggestions?

Thanks,
Michael

Reply From: Likno Customer Support

Hello Michael,

Please, open all your 3 menu projects in AllWebMenus.

Go to Project Properties -> Menu-Linking Code in Tags and select "Yes, within tags".

menu linking code in tags

Re-compile your menu projects and re-upload the produced files to your server.

This should solve the display issue in IE9.

Please, let me know how that worked for you.

Thank you.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Michael

Hi Aggelos,

Thanks for the update. I tried it and it worked perfectly.

Thanks again,
Michael

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
James
Initial Email Subject: Pre sales question
Support Case Month: July 2013

Hi Folks,

I am building a silo structured website and would *love* to use your Allwebmenus Pro but I need to hide the menus from Google and make their bot follow my link structure.

As the experts, can you advise,
1. Can/does Google read the js files?
2. What about putting the javascript files in a directory and disallowing it in robots.txt?
3. Is it worth putting the menus in an I-Frame?

Note: I am specifically worried about Google and assume you are up-to-date with the latest thinking.

Your advice ahead of a purchase would be much appreciated.

Regards,
James

Reply From: Likno Customer Support

Hello James,

First, thank you for your interest in our Likno products.

As far as we know, Google cannot find the links contained inside our menu.js file, because this file does not have straight <a> tags, or even "onclick" methods. It merely has the URL as a string parameter which later the awmlib1.js (or awmlib2.js) reads and creates the link.

See for example one such "item" inside the menu.js file:

it=s1.addItemWithImages(7,8,8,"AllWebMenus Examples",n,n,"",n,n,n,3,3,3,n,n,n,"",n,n,n,"examples.html?source=side",n,0,0,2,10,11,11,12,13,13,1,1,1,0,0,n,n,n,0,0,0,4,n);

For this reason, we created the "UL/LI" population option in AllWebMenus so that users that do need SEO and Google crawling the pages can use it.

So, we believe that if you use AllWebMenus with the standard population method Google will not crawl the links within (which are actually parameters).

Don’t put the menus in an i-frame, it has no difference in terms of Google crawl.

Also read this:

http://moz.com/ugc/can-google-really-access-content-in-javascript-really

So I believe you are safe with the external menu.js file of ours (which does not even have the links in coding format but only as parameters).

Regards, 
Aris
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Sarah
Initial Email Subject: Question about AllWebMenus Pro product
Support Case Month: August 2013

Hi Likno Sales!

Currently I am using an older version of the AllWebMenus product on my website that is not showing in the Safari browser and I am thinking about upgrading to the newest one.

Will this new AllWebMenus Pro work in all browsers (IE7, IE8, IE9, IE10, Chrome, Firefox, Opera, and Safari)? And will this menu work on my website if someone is viewing the site on their phone? My site is not a responsive website, but when you look at it on the phone, you can see it as a mini version on the phone and I want to know if the menu is compatible with phone browsers. So even when people are pinch to zooming on my site from their phone, they are able to use the menu.

Also, when I purchase this product, will there be instructions on how to integrate this product into my website? Is there instructions on how to upgrade or change the AllWebMenus I currently have in my website with the new one?

Thank  you! 
Sarah

Reply From: Likno Customer Support

Hello Sarah,

The answer is yes, AllWebMenus Pro (the latest version) works in all modern browsers including IE7, IE8, IE9, IE10, Internet Explorer 11, Chrome, Firefox, Opera, Safari.

Indeed, the menus are going to work on devices such as smartphones/tablets.

With AllWebMenus you are able to create up to 4 versions of your menu in case you want it to be responsive. Still, you can leave it as is and it is going to work on phones/tablets.

When you purchase the product, you need to login to your userarea and download the latest version of AllWebMenus.

Install AllWebMenus Pro.

Activate it.

Then, open your menu project, re-compile it and re-upload the new produced files.

Let me know if you need more information.

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Sarah

Thank you, Aggelos!

 

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