Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Michael 
Initial Email Subject: multiple menus on one page function great in all browsers except IE9
Support Case Month: January 2014

I've built multiple menus that all appear on the same page.

I followed all the steps suggested to link each menu to the page after compiling them. The menus show and function great in all browsers except Internet Explorer.  The only version of IE I've tested the page in so far is version 9. Chrome, Firefox, etc. however show everything great. I have the latest version of AWM.
I also purchased the sliding add-in too.
Any suggestions?

Thanks,
Michael

Reply From: Likno Customer Support

Hello Michael,

Please, open all your 3 menu projects in AllWebMenus.

Go to Project Properties -> Menu-Linking Code in Tags and select "Yes, within tags".

menu linking code in tags

Re-compile your menu projects and re-upload the produced files to your server.

This should solve the display issue in IE9.

Please, let me know how that worked for you.

Thank you.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Michael

Hi Aggelos,

Thanks for the update. I tried it and it worked perfectly.

Thanks again,
Michael

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
James
Initial Email Subject: Pre sales question
Support Case Month: July 2013

Hi Folks,

I am building a silo structured website and would *love* to use your Allwebmenus Pro but I need to hide the menus from Google and make their bot follow my link structure.

As the experts, can you advise,
1. Can/does Google read the js files?
2. What about putting the javascript files in a directory and disallowing it in robots.txt?
3. Is it worth putting the menus in an I-Frame?

Note: I am specifically worried about Google and assume you are up-to-date with the latest thinking.

Your advice ahead of a purchase would be much appreciated.

Regards,
James

Reply From: Likno Customer Support

Hello James,

First, thank you for your interest in our Likno products.

As far as we know, Google cannot find the links contained inside our menu.js file, because this file does not have straight <a> tags, or even "onclick" methods. It merely has the URL as a string parameter which later the awmlib1.js (or awmlib2.js) reads and creates the link.

See for example one such "item" inside the menu.js file:

it=s1.addItemWithImages(7,8,8,"AllWebMenus Examples",n,n,"",n,n,n,3,3,3,n,n,n,"",n,n,n,"examples.html?source=side",n,0,0,2,10,11,11,12,13,13,1,1,1,0,0,n,n,n,0,0,0,4,n);

For this reason, we created the "UL/LI" population option in AllWebMenus so that users that do need SEO and Google crawling the pages can use it.

So, we believe that if you use AllWebMenus with the standard population method Google will not crawl the links within (which are actually parameters).

Don’t put the menus in an i-frame, it has no difference in terms of Google crawl.

Also read this:

http://moz.com/ugc/can-google-really-access-content-in-javascript-really

So I believe you are safe with the external menu.js file of ours (which does not even have the links in coding format but only as parameters).

Regards, 
Aris
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Sarah
Initial Email Subject: Question about AllWebMenus Pro product
Support Case Month: August 2013

Hi Likno Sales!

Currently I am using an older version of the AllWebMenus product on my website that is not showing in the Safari browser and I am thinking about upgrading to the newest one.

Will this new AllWebMenus Pro work in all browsers (IE7, IE8, IE9, IE10, Chrome, Firefox, Opera, and Safari)? And will this menu work on my website if someone is viewing the site on their phone? My site is not a responsive website, but when you look at it on the phone, you can see it as a mini version on the phone and I want to know if the menu is compatible with phone browsers. So even when people are pinch to zooming on my site from their phone, they are able to use the menu.

Also, when I purchase this product, will there be instructions on how to integrate this product into my website? Is there instructions on how to upgrade or change the AllWebMenus I currently have in my website with the new one?

Thank  you! 
Sarah

Reply From: Likno Customer Support

Hello Sarah,

The answer is yes, AllWebMenus Pro (the latest version) works in all modern browsers including IE7, IE8, IE9, IE10, Internet Explorer 11, Chrome, Firefox, Opera, Safari.

Indeed, the menus are going to work on devices such as smartphones/tablets.

With AllWebMenus you are able to create up to 4 versions of your menu in case you want it to be responsive. Still, you can leave it as is and it is going to work on phones/tablets.

When you purchase the product, you need to login to your userarea and download the latest version of AllWebMenus.

Install AllWebMenus Pro.

Activate it.

Then, open your menu project, re-compile it and re-upload the new produced files.

Let me know if you need more information.

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Sarah

Thank you, Aggelos!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Steve
Initial Email Subject: What is the box to the left of the submenu?
Support Case Month: June 2013

When you click on the Main top menu, the very first drop down menu level has a box to the left what is this how can I get rid of it.

Reply From: Likno Customer Support

Hello Steve,

I guess you mean the green boxes that you see in the screenshot below.

menu floating images

The most probable is that you use "Has header" property in submenu items. Please, select "No" in this property.

menu has header

If this is not the case,

Please export and send me your project file, so that we can have a better look at the problem.

This is what you should do to export your project into a ZIP file and then email this ZIP to us.

export menu project

Thank you!

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Steve

Hi thank you for getting back to me so quickly,

Yes it is those green boxes, depicted in your email!

No it does not appear to be the header, (but I am open to correction!)

Please find attached the zip file

Regards,
Steve

Reply From: Likno Customer Support

Hello Steve,

For some reason you have set this image as a Floating image (see screenshot below):

menu floating image property

I have corrected this and I am attaching you the corrected project.

Let me know if you need any more help.

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Steve

Hi Aggelos,

All sorted thank you.

Small but irritating box has disappeared now.

Regards,
Steve

 

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Hello, we have released a new version of AllWebMenus Pro: Version 5.3 build #920.

Check out What's New

- Enhanced the Color Picker for the "Background Color" property on menu items, so that it supports opacity (rgba).

CSS background color opacity

- Fixed the "3D Menu" Theme.

3D menu theme

- Fixed the Show Footer property.

- Fixed an issue on Cross Frame Support.

- Fixed Import Missing Images issue.

All features here: http://www.likno.com/allwebmenusinfo.html

Download the new version here: http://www.likno.com/download.html

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Likno Software - www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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