March 11th, 2013AWM: Menu is displayed in old version after refreshing the page

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From: User
Initial Email Subject: menu overlap?
Support Case Month: February 2013

I appear to have aspects of two menus appearing on my site, and do not know how to correct this. I have deleted and republished the menu.js, but that did not correct the issue.
On my "correct" version the second tab from the left should be Contact Us. The older version was About Us.
The older version shows up each time, until the page is refreshed, but when you leave that page and return, the old format appears again.
Please help!

Reply From: Likno Customer Support

Hello,

I just visited your page and the menu says “Contact”. This is indeed what your online compiled menu has.

I noted however that you have two Linking Codes, the second of which is leading to a “page not found”. I recommend that you remove this second Linking Code:

two linking codes

Regarding viewing the latest menu, when you make changes to your site you should always make sure that you delete your browser’s cache files.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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March 10th, 2013AWM: Menu is not displayed in Google Chrome

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From: Paul
Initial Email Subject: Chrome not able to handle AWM menus
Support Case Month: February 2013

Having issues with the latest release of chrome.  I have updated my AWM to 5.3 #902 and pushed up the new files but still experiencing the issues.

Reply From: Likno Customer Support

Hello,

I see two possible problems:

1) You have two menus in your page, each compiled with a different version. Please make sure that all your menus are compiled with the same version.

2) The menu Linking Code is not right after the <body> tag as it should be, but instead it is within other tags. Please move the Linking Code directly after the <body> tag.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Paul

I tried recompiling both menus, and changing the project properties, no change on chrome.  This menu has worked perfectly for all browsers for over 2 years.  Just in the last few weeks did it stop working for Chrome only.

Reply From: Likno Customer Support

Dear Paul,

I did a thorough check of your site and it seems that there is a specific CSS that is causing this.

It seems that this is part of your WordPress theme. Specifically in the following file:

{FILE PATH REMOVED}

Please remove this in order to fix the problem. In the meantime I have forwarded this to our developers to see if they can come up with a permanent fix.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Paul

That did the trick.  The css has been the same for quite some time, but thank you for the fix.  I really appreciate you looking that deep into it. 

 

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March 9th, 2013AWM: Menu does not appear correctly in all browsers except Firefox

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From: Dave
Initial Email Subject: Background image appears in menus on iPhone
Support Case Month: January 2013

I've created a brand new menu. In Firefox it displays correctly, in all other browsers, including an iPhone it does not 1. correctly show the "Has submenu" image. It just comes up as a small white (or transparent) square 2. It looks as if there is a background image being called on the menu items but the image can't be found. To my knowledge I have not used any background image other than the ones used in the set.

I've gone over every menu item several times but I can't see any issues. I've attached the awm file so you can hopefully let me know what I've done wrong.

Thanks,
Dave

Reply From: Likno Customer Support

Dear Dave,

This happens because the menu cannot find the images it is supposed to use. Most browsers display a "missing image" icon but Firefox does not show anything at all, hence it seems that the menu works ok (but without images).

The problem is that the images should be under the "/awmdata/menu/" folder (as they were compiled in your PC) but online you uploaded them to "/awmdata/caballeros/".

Please correct this in order to fix the problem.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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March 8th, 2013AWM: Menu is not displayed in Safari

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From: Gary
Initial Email Subject: menu not appearing in iMac
Support Case Month: February 2013

I have a client whose web site has an AWM menu which does not show up on iMac computers.  I have tried it in Safari on my PC and it does not show up, but is fine using other browsers (Opera, Chrome, Firefox, IE).

Please advise.

Gary

Reply From: Likno Customer Support

Dear Gary,

This happens because your menu is compiled with a much older version that did not support Safari 5.

Please download the latest version from your Likno User Area account  (and if required, also get a new Activation Code):

download latest version of AllWebMenus

Then please recompile ALL your menu projects, and upload the new compiled files (including the “awmdata” folder).

Note that although your Update Plan is expired, the latest version you can activate DOES support all the latest browsers (including Safari 5 & 6 and IE 10), so there is no need to extend your Update Plan yet (unless of course you want to get access to our new features like “responsive menus”).

Best Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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March 7th, 2013AWM: Can I integrate AllWebMenus to Serif Webplus x6?

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From: Lou
Initial Email Subject: AllWebMenus Presales Question
Support Case Month: February 2013

Dear Likno,

Is integration of AllWebMenus using my web authoring tool:  Serif Webplus X6?   Serif WebPlus X6 is not in your list.

Thank You,
Lou

Reply From: Likno Customer Support

Dear Lou,

Indeed we do not have a plugin specifically for this web authoring tool. Still, you should be able to use AllWebMenus without problems if you follow the generic guidelines:

http://www.likno.com/wat_generic.html

Best Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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