Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: drop down menus don't appear in the right place
Support Case Month: December 2013

I have created my menus in an old version of AllWebsmenu and then they wouldn't show up in google chrome or newer versions of IE.  So I have purchased your newest version of the program.  I put the menu in there and all looks fine in your program, but when I transfer the menu to the web the dropdown menus appear far over to the right of the menu and are unusable.  I've been messing around with the positioning to no avail and the help is not helpful.  I'm in style editor looking at main group and sub items style.  What is the correct command please to change make the menu appear correctly?

I have many menus to update.

Reply From: Likno Customer Support

Hello,

This happens because you have compiled your menu with the latest version of AllWebMenus Pro but you forgot to upload the awmdata folder.

menu library version

Please, upload the awmdata folder to your server. This should solve the problem.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Shane
Initial Email Subject:  presales question
Support Case Month: August 2013

I was wondering if your drop down menus work with a software call sitepoint or with a xhtml editor such as cspad.
can you get back to me asap?

Kind Regards,
Shane

Reply From: Likno Customer Support

Hello Shane,

First, thank you for your interest in our products.

In order for the AllWebMenus menu to be inserted in any hosted website, the user should be able to do the following in the hosting environment:

The AllWebMenus menu can be inserted in any hosted website, as long as the user is able to do the following in the hosting environment:

1. Upload javascript files online at the hosted website, either in a subfolder called "awmdata" OR in the ROOT if subfolders are not possible OR in any special subfolder dedicated for javascripts by the host (we need to know the arrangement so that we give proper instructions to the user).

2. Similarly, upload image files online at the hosted website, either in a subfolder called "awmdata/menu" OR in the ROOT if subfolders are not possible OR in any special subfolder dedicated for images by the host (we need to know the arrangement so that we give proper instructions to the user).

3. Add some lines of javascript code inside each page (or the template) that will be online (the hosted pages should permit this with some method).

Most such services do allow these simple actions.

Kind Regards, 
Aris
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Terry
Initial Email Subject: Confused about product offer
Support Case Month: July 2012

Hi,

I'm finally getting around to upgrading my AllWebMenus Pro, but I'm confused about what's actually contained in the product.  From the purchase/upgrade page, it looks like floating / sliding / drop-down menus, etc., are all optional and an additional cost beyond the basic product.

Does this mean that the program doesn't have the ability to create any of these types of menus without purchasing the add-ons?  I tried to find a specific list of what's included in the base program, but couldn't figure it out.

Thanks for any help with this...

Terry

Reply From: Likno Customer Support

Dear Terry,

Actually there are only two paid Add-ins currently, the “Advanced Floating Menu” Add-in and the “Sliding Menu” Add-in.

All the basic menus (horizontal & vertical) are included in the basic package without any extra cost. You only need to pay extra (to purchase the Add-in) if you want to create a Sliding Menu, or an Advanced Floating Menu (note that “Constant Floating Menus” are also included in the basic package for free).

If you want to see in more detail what the specific Add-ins offer you, have a look at their pages:

http://www.likno.com/addins/floating-menu.php

http://www.likno.com/addins/sliding-menu.php

Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Terry

Thanks for the quick reply and explanation, Kostas, appreciate it...
Terry

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: MEGA DROP DOWN MENU
Support Case Month: June 2012

I have been using your software and have worked many hours to build my own MEGA DROP DOWN menu.  I have gotten it to appear fine in IE9, but I am having trouble with the submenus in GOOGLE CHROME and FIREFOX.  Sometimes the drop down menus do not show the white background so that the text in those menus shows up easily...if I reload the page after it loads the first time, it does show properly.  Any ideas?  Thanks!

Related URL: http://www.spoken-here.com/main_new3.asp

Reply From: Likno Customer Support

Hello,

Just before the submenu opens for the first time it tries to calculate the width/height it should take.

The HTML you entered has a lot of images without specified width/height, so when it opens it becomes a given size that fits the text. Then the images load and push the text down, but the submenu cannot re-adjust itself.

If you view the page again, then the images are already cached and hence appear instantly and can be properly measured.

There are two solutions for this:

1) Specify the width/height for each image.

2) Specify the width/height of the <table> container of each submenu.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: User

Thank you!  That was very helpful and exactly what fixed it!!!!

 

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