Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Gregg
Initial Email Subject: signing in
Support Case Month: January 2014

Hello,

I bought a version of AllWebsMenu, v 5.0, some time ago, and have tried to download from your site the latest version to which I am entitled (ver 5.3 build 896) -- using all three major browsers.

But all browsers give me failure messages.

Can you help? Thanks.

Greg

Reply From: Likno Customer Support

Hello Greg,

I tried from your account to download the most recent build you are entitled to according to your license without  a problem.

What is the error message you get? Could you send me a screenshot of the error?

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Gregg

Hello,

When I try to download the AWM executable in Google Chrome, I get the message "Cannot save due to insufficient permissions."

In Firefox and IE, I get a similar message re lack of permissions.

When I run my antivirus program, Webroot SecureAnywhere, I get an error message saying "An active process has a possible memory leak (chrome.exe)." I attach the report of the Webroot scan. (My wife is running Webroot, too, and could not download the AWM executable; she got the same file permission error.)

Thanks.

Greg

Reply From: Likno Customer Support

Hello Greg,

I would recommend you to disable Web Root Secure Anywhere so you can download AllWebMenus Pro.

Webroot Secure Anywhere may cause you some issues so you need to edit the settings on your Webroot Secure Anywhere.

This is what another customer noticed (he wasn't able to paste in our software):

The symptoms you are experiencing are related to the Identity Shield functionality, which is explicitly made to block access to certain functionality such as the screen contents and clipboard in some cases.  There are a few possibilities on what is occurring in this specific one. I make the assumption, though possibly inaccurately, that a browser is running while this symptom occurs. If no browser is running at all and this continues to happen, contact support immediately for diagnostics gathering and escalation.

Go to the Identity & Privacy tab and click "View/Edit Protected Applications"

- Is the DB program or any part of it listed under "Deny"?  If so, change it to "Allow".

- Review the "Deny" list.  Any program that you explicitly trust that is set to "Deny" may be changed to "Allow" safely.

So, you may need to check your settings related to Chrome (so you can download) and AllWebMenus (in case it causes you issues).

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject:   Modal Window
Support Case Month: March 2014

In Likno Web Modal Windows Builder I would like to use the API calls but I get the following error message:

Uncaught ReferenceError: myModalName is not defined

I have created my Modal Window project, I have compiled it and linked it to my pages.I have written the script following your instructions for the modal window API, but I still get the above error. What I have done wrong?

Reply From: Likno Customer Support

Hello,

According to your project the name of your modal window is Modal_Window_1, not myModalName that is why it is not recognized.

jQuery modal window

You are trying to assign parameters to a modal window with the name myModalName but this does not exist. The modal window in your project is Modal_Window_1 so this is what you should use instead of myModalName.

You may want to see more information about the Modal Window API here:
http://www.likno.com/downldd/Modal_Windows_API.pdf

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

Hi Aggelos,

That solved my issue, many thanks for your best and quick support !!!

 

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Nelson
Initial Email Subject: Modal Window
Support Case Month: August 2013

Good morning:

I'm trying to compile a new Modal Window project.  I want to use a custom project name.  The name I'm using is likno_wings1.js. 

I get an error pop-up that says: "The name you specify is not valid. It should start with a letter and have letters, numbers or "_" only."

The name I'm using "likno_wings.js" appears to qualify.  What am I doing wrong?

Thank you,

Nelson

modal window compiled name

Reply From: Likno Customer Support

Hello Nelson,

you added the ".js" in the filename but you do not need it, as it is inserted by default at the end (outside the field). Just remove the ".js" from the filename.

Thanks.

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Nelson

Aggelos,

Ouch, so simple.

Thank you!
Nelson

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Harrie
Initial Email Subject: Older version Server-Side Menu
Support Case Month: June 2013

Hello,

after updating my Allthewebmenu program, i become a pop up with: "it looks like you have an incompatible version of server-Side Menu API installed".

I can't solve the problem by visiting the site www.likno.com/addins/dhtml-menu-serverside.html.

Greetings,
Harrie

Reply From: Likno Customer Support

Hello Harrie,

Could you please uninstall the AllWebMenus and then install it again?

Let me know if still gives you the error.

Thank you!

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Harrie

Hello Aggelos,

Problem is solved! Thanks.

Greetings,
Harrie

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: File / path access error
Support Case Month: May 2013

Getting this error when trying to compile for a second time.Created a menu and it compiled fine the first time.  Now on subsequent tries I get the File/Path Access error...as if I don't have permissions to overwrite those files that AllWebMenu 5 Pro created. I am and admin and created this folder in subfolder off my Documents folder.Not using any editor/plugin as I'm using Komodo for html editing.I can delete other files in this folder just not the menu files.Running Windows 8. Related

Reply From: Likno Customer Support

Hello,

Did you try deleting the files manually? If you are not able to do this, then it means that you indeed do not have enough permissions. Then only reason I can think of (and this is far-fetched) is this:

You installed AllWebMenus and run is straight from the installer, so it run “as administrator”. Now you are logged in as a user with super-user (but not real admin) permissions and you cannot remove the files of another user (the admin). I recommend that you try running AllWebMenus “as administrator” and see if can then overwrite the files it created.

Please let me know how this worked out.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

I did try and delete them manually...no go.

I decided to just duplicate my website folder and compile new into that.

It worked and more importantly it worked when I did a second compile...no error.

So not sure what the deal was with that one folder/files but hopefully I'm okay now.

Thanks

Reply From: Likno Customer Support

Hello again,

I am glad everything works in the new folder.

Regarding the old folder, you can try opening a Windows Explorer “as administrator” and using this to delete it.

Let me know if you run into any more problems.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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