Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Kim
Initial Email Subject: menu not displaying
Support Case Month: March 2013

The menu is not displayed in Internet Explorer.

Thanks,
Kim

Reply From: Likno Customer Support

Hello Kim,

The problem is that although you compiled your menu with a pretty recent version, the online library files (“awmdata” folder) are still from very old version (Jan ’10):

old menu library files

Please make sure that you also upload the “awmdata” folder when you compiled your menu in order to resolve the problem.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Kim

You are a genius!  Thank you so much.

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Rajeev
Initial Email Subject: Menu alignment out
Support Case Month: January 2013

Dear Sir

Main Menu getting shifted on left in Ipad Safari browser where as it is ok in IE, Firefox, and safari browsers in my laptop.Please help

Regards,
Rajeev

Reply From: Likno Customer Support

Hello,

I checked your site and noticed that you have two menus compiled with different versions and with the library files in different folders.

This can cause conflicts and most likely you currently end up using the old libraries (as it is linked last in your page).

Please make sure that all your menus are compiled with the latest version and that your uploaded library files are also of the latest version.

Ideally you should setup your menus to all reside under the same folder and point to a single library file folder. To do this, you need to make sure that:

1) each menu has a different name

2) all your menus have the same root folder

3) your subfolders are set to the default for all menus

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno Elearning LMS, abstracted and stripped of all user’s private info.


Initial Email From:
Mark
Initial Email Subject: upload small video files? 
Support Case Month: November 2012

Hi guys

hope all well

could you advice as to where would be the best place to upload small (less than 10mb) screen videos please per lesson unit/specific subject?

should we upload them into the main unit files folder for all access or somewhere else?

also is this a professor or admin permission to upload content such as this

best and thanks,
Mark

Reply From: Likno Customer Support

Hello Mark,

Every lesson has its own files.

You can upload to the lessons files any type of file you want  and then use it in the lesson's units.

You can insert the files to any unit of the lesson.

Only the professor is able to upload content (including files) to the lessons and not the administrator.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Mark

ok that's great thanks - just checking it will work

we have tested today..works fine

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Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Jacques
Initial Email Subject: Web Scroller does not work
Support Case Month: July 2012

Can't get Web scroller to work. http://www.tipmakkum.nl/atestheader.php.

likno-scripts folder is uploaded, but will not work.

Pls advice

Reply From: Likno Customer Support

Hello,

Please download the latest version of Likno Web Scroller Builder again (even if you think you have the same version) and recompile your project.

http://www.likno.com/jquery-scroller/download.php

Let me know if this resolved the problem.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Jacques

It now says: Likno Web Scroller Builder error: you have selected the "Div elements" population method for your project, but no Div elements with the proper "Class" value are found in page for bodies.

Page is http://www.tipmakkum.nl/header.php

Project file is attached.

Regards,
Jacques

Reply From: Likno Customer Support

Dear Jacques,

It seems that you uploaded the new compiled file, but did not upload the new library files!

web scroller version

scroller library

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Jacques

Seems to be working in Firefox and Chrome now, but not in IE. Get same DIV error in IE

Regards,

Jacques

Reply From: Likno Customer Support

Try deleting your Temporary Internet Files.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Jacques

should have thought of that myself

All working now. Thanks for your excellent and patient assist

Regards,
Jacques

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Mark
Initial Email Subject: Help with web modal windows
Support Case Month: June 2012

Hi can you help.
I am starting to use the Likno Modal Windows Builder.
Can you tell me what are the essential files I need to update each time I make a change.
At the moment I am updating all of the likno-scripts and also a folder called MENU.
Is this correct? Are there others?
Can I update less as it seems that likno scripts updates many of the assets over and over again - using resources and taking time. With your menu builder all I do is update the menu.js
Sorry to be a bother.
Regards
Mark

Related URL: http://www.pmway.co.za

Reply From: Likno Customer Support

Dear Mark,

The Modal Window builder generates the “likno-scripts” folder. Within this folder, there should be three files and a folder:

likno-modal-lib.js
likno-modal-project.js
jquery.js
and “likno-modal-project” folder

If you make simple changes that do not involve changing the images used, then updating only “likno-modal-project.js” should suffice.

If you also change the images used, then you need to upload the “likno-modal-project” folder.

If you install a new Modal Window builder version, make sure you also update the “likno-modal-lib.js”.

(the concept is similar to uploading the “awmdata” folder if you update the menu or change its images)

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Mark

You are a star.

Got it now.

Thanks
Mark

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