Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Allen
Initial Email Subject: Scroller
Support Case Month: February 2014

Just purchased the scroller. How do you delete the "get started" from the slides when published.

Reply From: Likno Customer Support

Hello Allen,

First, thank you for your purchase.

Could you please send me a screenshot so that I can understand better the issue? I cannot see any "get started" when I publish a scroller.

Thank you.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Allen

When I am publishing in a generic format for HTML, I get the get started button on the test site.

Can't figure where it is coming from.  Using Firefox/xp pro / win 7-8, same output on all.

scroller preview

Reply From: Likno Customer Support

Hello Allen,

OK, I got you….You have created a scroller strating from the Example 11 (WordPress mockup).

In order to remove that Get Started button go to Style Editor -> Areas and uncheck the Bottom Area (as this is the area that has the code for the button you see).

bottom area of jQuery slider

Please, let me know if you need further help.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Allen

Thanks, working ok now.

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Michael 
Initial Email Subject: multiple menus on one page function great in all browsers except IE9
Support Case Month: January 2014

I've built multiple menus that all appear on the same page.

I followed all the steps suggested to link each menu to the page after compiling them. The menus show and function great in all browsers except Internet Explorer.  The only version of IE I've tested the page in so far is version 9. Chrome, Firefox, etc. however show everything great. I have the latest version of AWM.
I also purchased the sliding add-in too.
Any suggestions?

Thanks,
Michael

Reply From: Likno Customer Support

Hello Michael,

Please, open all your 3 menu projects in AllWebMenus.

Go to Project Properties -> Menu-Linking Code in Tags and select "Yes, within tags".

menu linking code in tags

Re-compile your menu projects and re-upload the produced files to your server.

This should solve the display issue in IE9.

Please, let me know how that worked for you.

Thank you.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Michael

Hi Aggelos,

Thanks for the update. I tried it and it worked perfectly.

Thanks again,
Michael

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Michael 
Initial Email Subject: Latest Firefox breaks AllWebMenus
Support Case Month: July 2013

Visit {URL REMOVED} in latest Firefox. Click any menu link, and observe that a duplicate menu bar appears at 0,0. This problem does not occur in latest IE, Safari, or Opera, and until recently was not appearing in Firefox!

Note if you go to the root of the site the problem is NOT visible! ??

I just updated to a recent build of AllWebMenus, about five weeks ago. ( to fix a different problem - disappearing menu bar in latest Safari)

Is this Firefox-specific problem addressed in the latest (July31) Build? I don't want to spend the time recompiling ( have to set up a new Windows machine to do that! ) if its not going to fix the problem.

If you know of a quick code hack fix, please advise. Thanks!

Reply From: Likno Customer Support

Hello Michael,

the inner pages (not the index one) do not use the "menu.js" file but the "engines/menu.js" file which is too old!

You need to change this.
Also, you have this 2nd menu reference which goes to a non-existed file, both in root and the other pages (with different path there).

While it does not affect the menu it is good to remove it because it triggers file not found errors to your logs.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Michael

Thanks Aggelos,

But if I overwrite the /engines/menu.js with the root one – then the extra menu bar goes away – BUT the menu drop-downs are then appearing at the extreme right side of the page.

Does this mean I need to recompile? ( I'm not familiar with this system at all…)

Best regards, Michael

Reply From: Likno Customer Support

Hello Michael,

If the menu in the page {URL REMOVED} is the correct one (which seems to be) then i would recommend you to change the inner pages where they call src='menu.js' to src='../menu.js' which means they will see the same menu as in {URL REMOVED}

Also, don't forget to remove those lines of code:

<span id='xawmMenuPathImg-menu_sub' style='position:absolute;top:-50px'><img name='awmMenuPathImg-menu_sub' id='awmMenuPathImg-menu_sub' src='awmmenupath.gif' alt='' width="1" height="1"></span><script type='text/javascript'>var MenuLinkedBy='AllWebMenus [4]', awmBN='624'; awmAltUrl='';</script><script charset='UTF-8' src='menu_sub.js' language='JavaScript1.2' type='text/javascript'></script><script type='text/javascript'>awmBuildMenu();</script>

Let me know if you need more information.

P.S. I am attaching you one of your pages i have saved and changed the code so it works as you expect. You can see the code.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Michael

Thanks Aggelos, that did the trick.

Inexplicably , I also found 12 files which referenced /engines/menu.js – cleaned those up too and all is well.

I very much appreciate your superlative tech support (a rarity, these days…)

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Roland 
Initial Email Subject: AllWebMenus
Support Case Month: June 2013

Before renewing I'd like to know if I can simply install the new version of AllWebMenus and compile my "old" menu without making changes.

Reason is - the menu function I have (Version 5.2 - Build 814) is sufficient for my needs, but the menu doesn't show in IE9 without going into compatibility mode (works fine with Firefox).

But I don't want to have to work the menu totally over, since it is pretty large.

Regards,
Roland

Reply From: Likno Customer Support

Hello Roland,

Indeed you just need to recompile the project and re-upload the files. See all the steps below:

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view manage allwebmenus licenses and plan

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

AllWebMenus

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Roland

Thanks for the quick reply.

Is there also a program/update that AllWebMenus will work with Safari or similar browsers on iPhone/Smart Phones?

Regards,
Roland

Reply From: Likno Customer Support

Hello Roland,

The latest version of AllWebMenus that you will be able to download and install, fully supports all the latest browsers (including Safari) and Smartphones (including iPhone).

So, all the menus produced by AllWebMenus will be visible and will be working as expected in all browsers in PCs, Tablets and Smartphones.

Note that in AllWebMenus you can also create responsive menus. You can create up to 4 versions that your menu can have appearing in different screen sizes.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Val
Initial Email Subject:   responsive menu
Support Case Month: December 2013

why does it pile up on each other?  (not viewable)Especially in Chrome, Sometimes Firefox will be ok and render properly but I have two computers that it will not.  But Chrome seems to always error.

Reply From: Likno Customer Support

Hello Val,

You need to correct your responsive.css file

CSS media query

That is not correct, so it causes problems to the menu as well.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Val

Thank you thank you thank you!!!
Val

 

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