Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Luis
Initial Email Subject: Menu not displaying in Internet Explorer 11
Support Case Month: October 2013

Hi!

I'm using latest available release of AllWebMenus (v5.3.920). I have a problem with IE11. The menu is not showing at all. You can see it with Firefox, Safari, Chrome, etc... but IE11 is not showing it at all.

Menu should appear on top. You better check it using Firefox or another browser.

Is it a known issue? Any workaround?

Thanks!

Reply From: Likno Customer Support

Hello,

Please, download the latest version of AllWebMenus Pro which contains the fix for Internet Explorer 11, install it and re-compile your menu project. Then, you need to re-upload the produced files to your server.

The procedure to download, install and activate your AllWebMenus is:

1. Login to your likno user area (http://www.likno.com/userarea)

2. Go to AllWebMenus -> Download most recent build you are entitled to activate.

3. Click Download.

4. Install AllWebMenus.

5. Open AllWebMenus.

6. Go to Help -> Enter Activation Code.

7. Copy the Installation ID and switch back to your likno user area.

8. Go to AllWebMenus -> Get Activation Code.

9. Paste the Installation ID you copied and click "Give me the Activation Code".

10. Switch back to AllWebMenus and paste the Activation Code.

11. Click "Activate" and you are ready to go.

With the above steps, you have the latest version of AllWebMenus and you have it activated it on your PC.

1. Open the menu project in AllWebMenus.

2. Compile the menu project.

3. Upload the produced files (along with the awmdata folder) to your server.

With the above 3 steps, you have updated your menu to the latest version.

Let me know if you need more help.

Thank you!

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Luis

It works!

Thank you!!

Luis

 

Tags: , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Robert
Initial Email Subject: Menu Question - over lap
Support Case Month: May 2013

Hi Kostas,

You told me how to fix an issue that I was having but the email was lost or deleted.

Let me quickly explain. The main menu across the top of the page goes a bit over the right side of the page border. This only shows up on other computers not mine. It was brought to my attention by one of our employees. I noticed it on my computer and asked you about it, you told me how to fix it, when I went to fix it, it looked okay and it still does on my computer. I even refreshed it, cleared all cookies and history and still looks fine on my computer, but on others it goes over the edge. I told the others to refresh it, cleared all cookies and history and it still looks the same on there computer?

I would take a screen shot but it still looks okay on my computer?

How does it look on your side?

How can I fix this?

I attached the menu if you need it.  You can always edit it if that is easier and let me know what you did.

Thanks Again!!

Robert

Reply From: Likno Customer Support

Dear Robert,

In order to correct this problem, please change the positioning to “top side center” for both the menu and the element anchor:

menu positioning settings

Sorry about this.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Robert

Thank You!

Have a great day!

Robert

 

Tags: , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Andy
Initial Email Subject: Menu width
Support Case Month: March 2013

Dear Costas,

My Menu is often too large (width too big), so that users have to scroll left in order to see all menu points.

What can I do to fix it.

I seriously searched in FAQ and Help but could not find solution.

Best regards,
Andy

Reply From: Likno Customer Support

Hello Andy,

Please check this property, maybe you can decrease it a little?

menu item minimum size

If this does not work then it may be something else, just export the project (File->Export as Zip) and send it to us.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

Tags: , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: cross frame menu doesn't work in Chrome
Support Case Month: May 2012

Hi, I bought your Allwebmenus pro and am satisfied with it. However, I made cross frame menu and found that it worked at any browsers except Chrome. Would you please tell me how to fix it?

Reply From: Likno Customer Support

Can you please send us the URL so that we can check your menu? Normally there shouldn't be any problems with Chrome.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: User

Hello Kostas,

Thank you for your reply.
I checked the browser again and am confused a little bit:
the cross-frame menu only failed to perform on the chrome "in my computer" (os: win7):
chrome in my computer ->failed
chrome in other computer ->ok
chromium (linux) ->ok
IE in any computer ->ok
Firefox in any computer ->ok
Safari in any computer ->ok
Opera ->ok

maybe i will check again and let you know if it keeps happening. thanks!

Reply From: Likno Customer Support

Hello,
Can you please check if you have any addins that may be affecting your Chrome?
The best way to test for this is to disable them one by one until you find which one causes the problems.
If this is the case, please let us know so that we can contact the addin developer and find a solution.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: User

hello,
i turned all the add-ons off and re-turned them on again. now the cross-frame menu works well on my chrome though i don't know why.

Reply From: Likno Customer Support

Hello again,

Did you not turn them off one-by-one as I instructed you?
Well, if you see the problem again, please let me know.
Also, can you please send me a list of the add-ons you have?

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: User

hello,
i found the problem happens only when i tried to view the page from local driver. Thus, the problem might be derived from win7.
thanks

Reply From: Likno Customer Support

Hello again,

I am glad to hear that you resolved the issues you had.

Regarding Chrome and local files, keep in mind that this may be due to the increased security features of Chrome, which may block different local files from interacting with each-other through frames.

The same would be true for online files if they come from different domains (note here that “likno.com” and “www.likno.com” may be considered a different domain in Chrome!).

However in local files the security is increased so they may be blocked from interacting with each other, even if they are in the same folder.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: User

Thank you for your reminding, I will take care about it. thank you again.

 

Tags: , , , , , , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Sophlili
Initial Email Subject: Menu Display and IE
Support Case Month: March 2012

Dear Customer Support,

I love your product and am using it on my site to create menus. It's great, except one thing ........ It doesn't show up in IE. What is the fix?

I found a forum where a guy had the same problem, but his fix did not work. Please help. I have a large Ecommerce site I'm using this on. Time is Money.

Thank you,

Sophlili

Related URL: http://www.cronemagick.com

Reply From: Likno Customer Support

Dear Sophlili,

Can you please try recompiling your menu with the latest AllWebMenus version?
Please download the latest AllWebMenus version, install it on top of your existing version and recompile your menu. Then make sure that you upload both “menu.js” and the “awmdata” folder.

Let me know how this works out.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Tags: , , , , , , , , , , , ,

 


© 2009-2013 Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows