Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Anna
Initial Email Subject: Can you help?
Support Case Month: May 2013

Please see attached file and see {URL REMOVED}. 
When you slide your cursor over What We Do, the menu appears behind the changing graphics.  They are not done in Flash.  I have set the z-index to 11.  How can I fix this?

Anna

Reply From: Likno Customer Support

The div with class “gallerylayer” has z-index=1000!

To fix this, change the menu z-index to 2000 (to be sure).

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Anna

Thanks, that did it!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Dropdown Menu shows under flash image
Support Case Month: May 2013

Hello,
I notice on some computers the dropdown menu is under the flash rotating image that I have on the website.

Reply From: Likno Customer Support

Hello,

Indeed in Internet Explorer your menu goes behind the flash scroller.

This happens because the flash applet ignores the z-index ordering. To resolve this problem, you need to add the ?wmode=transparent? parameter into your flash applet, so that it respects the z-index order.

Please have a look here for more details and examples:

flash object and z-index property

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

Thank You

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Carolyn
Email Subject: Vertical menu not displayed properly in IE 9, not expanding in Safari
Support Case Month: March 2013

I just saw that the menu isn't displaying on the pages I have in the sub-directories where I have slide shows. 

Please help.  Also the menus fly out under the Flash in the vertical menu in IE.

Reply From: Likno Customer Support

Dear Carolyn,

The problem with the sub-directories is that your menu Linking Code has a page-relative path (“menu.js”).

If you change this to a root-relative path (“/menu.js”) then the menu will appear in all pages in folders or not.

I also noticed that in the “Prices” page you still have your old menu on the left side.

Regarding the Flash in IE, you may want to read the instructions here:

menu z-index property

If you are not able to resolve the problem, please let me know which URL has the flash and the menu so that I can check it.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Carolyn

Thank you Kostas.  With your instructions I was able to solve the problem of menus flying out under Flash but am still trying to deal with sub-directory menus disappearing.

Is there a place on the AllWebMenus dashboard for me to select root-relative path or do I go into each page that is in a sub-dir and manually add the "/".  I tried that on one page and it broke all the pages.

Thanks so much for your quick response on this matter.

Carolyn

Reply From: Likno Customer Support

Dear Carolyn,

What do you mean when you say “it broke all the pages”? are you sure you added the “/” in the correct place? Do you have this page online for me to see?

If you do the Linking automatically through the AllWebMenus application, then the application would most likely add “../menu.js” for the inner pages.

If not, then it probably means that your pages locally are not inside a folder!

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Carolyn

Found my error.  I should have added ../menu not /menu

I'll send you a note when I load the site later today. 

Have a great day!

Carolyn

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
John
Email Subject: Menu Positioning On Top
Support Case Month: May 2013

Hi!

I am wondering if you can help me fix a couple of problems with position on my menu on my web page.  When you scroll down on a submenu the submenu gets positioned behind some flash that resides underneath my menu. I have been trying to fix it but I am stumped.

The 2nd item I need help with is positioning on mobile devices. The menu appears on mobile devices to be too far over to the right.

Can you help please!?

-John

P.S. I think your products/service ROCKS!!! If you ever need a reference you can use me!

Reply From: Likno Customer Support

Dear John,

Regarding the flash issue, you need to add the “wmode=transparent” parameter to your flash applet(s). For more details, please read the help here:

menu z-index property and flash objects

Regarding the positioning, did you position your menu “Relative to Window”? If so, then it is natural that the menu always stays put relative to the left-top window corner. The best solution would be to position the menu “Relative to Element” using “container” in the ID field (note that this is case-sensitive). Please try this and let me know if it works as expected.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Pat
Initial Email Subject: menu behind flash
Support Case Month: March 2013

I know I have seen this before, but I can’t find it in your knowledge base?
How do I get the dropdown menu to be in front of my scrolling banner images?
Now they are behind it when you click the navigation button.

Thanks,
Pat

Reply From: Likno Customer Support

Dear Pat,

You have to add the “wmode=transparent” parameter to your flash applet.

For detailed instructions, please have a look here:

menu z-index on flash objects

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Pat

Hi Kostas,

Your magic worked again.

I had to dig further in, looking for the right example, but I finally found it.

Thanks so much!

You guys have great support!!

Regards,
Pat

 

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