Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Michael 
Initial Email Subject: Latest Firefox breaks AllWebMenus
Support Case Month: July 2013

Visit {URL REMOVED} in latest Firefox. Click any menu link, and observe that a duplicate menu bar appears at 0,0. This problem does not occur in latest IE, Safari, or Opera, and until recently was not appearing in Firefox!

Note if you go to the root of the site the problem is NOT visible! ??

I just updated to a recent build of AllWebMenus, about five weeks ago. ( to fix a different problem - disappearing menu bar in latest Safari)

Is this Firefox-specific problem addressed in the latest (July31) Build? I don't want to spend the time recompiling ( have to set up a new Windows machine to do that! ) if its not going to fix the problem.

If you know of a quick code hack fix, please advise. Thanks!

Reply From: Likno Customer Support

Hello Michael,

the inner pages (not the index one) do not use the "menu.js" file but the "engines/menu.js" file which is too old!

You need to change this.
Also, you have this 2nd menu reference which goes to a non-existed file, both in root and the other pages (with different path there).

While it does not affect the menu it is good to remove it because it triggers file not found errors to your logs.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Michael

Thanks Aggelos,

But if I overwrite the /engines/menu.js with the root one – then the extra menu bar goes away – BUT the menu drop-downs are then appearing at the extreme right side of the page.

Does this mean I need to recompile? ( I'm not familiar with this system at all…)

Best regards, Michael

Reply From: Likno Customer Support

Hello Michael,

If the menu in the page {URL REMOVED} is the correct one (which seems to be) then i would recommend you to change the inner pages where they call src='menu.js' to src='../menu.js' which means they will see the same menu as in {URL REMOVED}

Also, don't forget to remove those lines of code:

<span id='xawmMenuPathImg-menu_sub' style='position:absolute;top:-50px'><img name='awmMenuPathImg-menu_sub' id='awmMenuPathImg-menu_sub' src='awmmenupath.gif' alt='' width="1" height="1"></span><script type='text/javascript'>var MenuLinkedBy='AllWebMenus [4]', awmBN='624'; awmAltUrl='';</script><script charset='UTF-8' src='menu_sub.js' language='JavaScript1.2' type='text/javascript'></script><script type='text/javascript'>awmBuildMenu();</script>

Let me know if you need more information.

P.S. I am attaching you one of your pages i have saved and changed the code so it works as you expect. You can see the code.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Michael

Thanks Aggelos, that did the trick.

Inexplicably , I also found 12 files which referenced /engines/menu.js – cleaned those up too and all is well.

I very much appreciate your superlative tech support (a rarity, these days…)

 

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Hello, we have released a new version of AllWebMenus Pro: Version 5.3 build #930.

Check out What's New

- New Sliding Menu Theme added (ImageSet03-01).

Sliding JavaScript menu

- Fixed the "Submenu opens on Mouse Over instead of Mouse Click" bug on IE, introduced by v5.3.928.

- Fixed the NS6 positioning offsets issue affecting Internet Explorer 11.

All features here: http://www.likno.com/allwebmenusinfo.html

Download the new version here: http://www.likno.com/download.html

--------
Likno Software - www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

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Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Todd
Initial Email Subject:  Web Accordion Display Issue
Support Case Month: September 2013

Greetings!  I have a problem with Web Accordion.  The issue is demonstrated on the following page:  {URL REMOVED}.  I am seeking your assistance to know if this is a bug vs. something that I’m doing by somehow badly coding.

Walking past a co-worker's desk (using XP and IE 8), it would appear that:

1. An HTML bullet within an accordion pane appears to have become its own pane, and has replaced the separator (below in #2)

2. The separator that was between the 3rd and 4th pane has disappeared.

Using saucelabs.com, I was able to look at this page with different browsers and was able to confirm the issue first-hand.  I was not able to view this issue at my desk using Windows 7 with both Chrome 29.0.1547.76 m and IE 10.0.9200.16686

This is how it is supposed to look:
jquery accordion preview

Instead, the Web Accordion looks like this:

faulty jquery accordion preview

Thank you for your help!
Todd

Reply From: Likno Customer Support

Hello Todd,

Well, this happens because you have some extra </li> that you don’t need and as Internet Explorer is more strict in rendering content you see that problem there.

In order to correct that, you need to remove the 2 </li> shown in the screenshot below. Then, recompile your project and re-upload the produced files.

remove wrong code

Let me know if you need more information.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Todd

Awesome!  Thank you so much.  Can’t believe that overlooked that.  Have a great weekend!
Todd

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Judy
Initial Email Subject:  Frames don't work in Mozilla Firefox
Support Case Month: September 2013

I created a menu that should bring up the page in a frame.  It works fine in IE but it does not work in Mozilla Firefox.  Is there something that I should be doing?

Reply From: Likno Customer Support

Hello Judy,

I noticed that you have given "home" name to your frame. This is a native function of window thus it does not work on Firefox.

Please, rename your frame for example home2 and it should work.

Of course, you need to change the AllWebMenus project to show home2. Then, re-compile your menu project and re-upload all the produced files.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Peter
Initial Email Subject: Display problems with AllWebMenus menu
Support Case Month: July 2013

Hi,

After uploading my website (with WYSIWYG Web Builder) to the server the menu is not correct displayed.

Displays from server with IE (problem also with Chrome)
menu is not displayed correctly

Pages started from local machine.
http://www.google.nl/correct preview of the menu

I can not sent the URL, because the old website is still active.

What could be the problem.

Kind regards,

Peter

Reply From: Likno Customer Support

Hello Peter,

It seems that you forgot to upload all the awmdata folder to your sever. See the screenshot below.
You haven't got the images for your menu on your server, you have only upload the libraries.
Please, upload the NicolasProductionsMenuNew folder (as shown in the screenshot's path) that contains the menu images.

image

Let me know if you need any more help.

Thank you!

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Peter

Hi Aggelos,

Thanks for the support.
I identified earlier that the web builder I used indeed not uploaded this directory.
I created manual the directory and transferred the images, but I oversaw a typing error.
After correction everything works fine.
Issue resolved.

Kind regards,
Peter

 

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