Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Roman
Initial Email Subject: Horizontal item now overlay other items in IE
Support Case Month: May 2014

Hi guys,

I have a display issue with IE, with all version of IE the horizontal menu items overlay each other. I have tried adjust widths and backgrounds to no avail.

{URL REMOVED}

Roman

Reply From: Likno Customer Support

Hello Roman,

Please, add a valid DOCTYPE declaration to your page.

Go to your pages and insert as the very first line of each page the:

<!DOCTYPE html>

DOCTYPE declaration

This will solve this issue in all Internet Explorer versions.

Please, let me know how that worked for you.

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Roman

Thank you!!!!!

Roman

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Richard
Initial Email Subject: Firefox not showing menu while other browsers work
Support Case Month: February 2014

I had a friend look at my menu at {URL REMOVED} in Firefox and the menu does not appear. I then tried Firefox on my computer and the menu also does not appear.

This is an ecommerce site using Big Commerce package. In IE and Chrome the menus appear and work correctly.

I looked in the database, regular help and PDF help and found nothing about a menu not appearing. I looked in Firefox's setup and placed {URL REMOVED} in the approved areas.

Richard

Reply From: Likno Customer Support

Firefox does not like those slices on the allwebmenus Linking Code thus it cannot find the NYCtop.js

menu linking code

Please, correct the linking code as src="../template/NYCWtop.js"

Please, let me know how that worked for you. 

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Richard

Thanks, works now in all browsers.

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Steve
Initial Email Subject: Menu positioning
Support Case Month: March 2014

I created a dynamic menu for Joomla with the menu positioned by  a div element (#page). The menu displays correctly in Firefox 27.0.1, IE 9 but not in Chrome. It displays about 28px higher than where it needs to be. I also tried to position relative to a image with the same results. Help!

Reply From: Likno Customer Support

Hello Steve,

Please, remove that specific offset Y for the Chrome.

menu specific offsets

Then, re-compile your menu project and re-upload the produced files to your server.

Please, let me know how that worked for you.

Thank you.

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Steve

Thanks, works perfectly

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Mark
Initial Email Subject: Firefox Issue 
Support Case Month: April 2014

Menus look fine in IE, Safari & Chrome, but in Firefox they are shifted up about half their height.  Can't find a solution.  Any ideas?
Thanks!

Reply From: Likno Customer Support

Hello Mark,

You have successfully compiled your menu project with AllWebMenus v.5.3.932 and you have uploaded that.

However, you forgot to upload the awmdata folder which contains the new library files.

menu library file

Please, upload the awmdata folder with the new files produced after you compiled the menu. This should solve the issue.

Please, let me know if I can be of further help.

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mark

Aggelos,

Thank you for the quick reply.  Updated the library file, but still getting the same affect. 

Mark

Reply From: Likno Customer Support

Hello Mark,

The issue on Firefox is caused because you have used <span> elements as your menu positioning elements. Firefox renders those in a different way than the other browsers.

Right now you have:

menu positioning element

menu positioning element

Change the above positioning element from span to DIV:

menu positioning element DIV

menu positioning element DIV

This should solve the issue.

Please, let me know how that worked for you.

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mark

Bravo Aggelos!!

FYI - I'm using Dreamweaver CS4 with the AWM plugin.  When I place a menu on a page using the AWM "Position Menu", menus are placed in a <span> tag.

Thank you again for finding the solution.

Mark

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: drop down menus don't appear in the right place
Support Case Month: December 2013

I have created my menus in an old version of AllWebsmenu and then they wouldn't show up in google chrome or newer versions of IE.  So I have purchased your newest version of the program.  I put the menu in there and all looks fine in your program, but when I transfer the menu to the web the dropdown menus appear far over to the right of the menu and are unusable.  I've been messing around with the positioning to no avail and the help is not helpful.  I'm in style editor looking at main group and sub items style.  What is the correct command please to change make the menu appear correctly?

I have many menus to update.

Reply From: Likno Customer Support

Hello,

This happens because you have compiled your menu with the latest version of AllWebMenus Pro but you forgot to upload the awmdata folder.

menu library version

Please, upload the awmdata folder to your server. This should solve the problem.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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