Knowledge Base support case for Likno Web Scroller (jQuery Slider) Builder, abstracted and stripped of all user’s private info.


Initial Email From:
John
Initial Email Subject: Problem with AWM Pro responsiveness
Support Case Month: February 2014

Hi,

I have installed an AWM menu on the home page of {URL REMOVED} and I have set 4 versions of the menu to suit different devices by setting the various width limits.

It looks pretty good in two of the versions, but the menu keeps going away as a change the viewport width.
It was working well before I upgraded to the latest AWM build #928.

Please investigate and advise.

Thanks,
John

Reply From: Likno Customer Support

Hello John,

Could you tell me in what browser do you experience this issue?

I tried in Chrome, Firefox and IE10 and the menus seem to work well in all versions.

Is it possible to send me a screenshot to help me understand the issue better?

Also, please export and send me your project file, so that we can have a better look at the problem.

This is what you should do to export your project into a ZIP file and then email this ZIP to us.

export menu project 

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: John

Hi Aggelos,

The problem occurs in all browsers - Firefox, IE, and Chrome.

The menu will appear in the browser when I open it on the desktop. However, when I change the width of the browser, it will disappear until I change the width some more and then it will reappear. There seems to be a gap where ver.2 should be and ver. 4 does not appear at all, no matter how narrow I make the window.

I have included two screenshots of the home page in the Firefox "Responsive Design View where you can see the difference from view1 at 1003px width and view2 at 999px width.

Thanks,
John

Reply From: Likno Customer Support

Hello John,

This happens because you have positioned menu versions 2 and 4 relative to an element with ID="ProductPanelMenu3 "

menu positioning settings

But there is no such an element in your page, thus the menu cannot be displayed.

page source code

Please, either insert that element in your pages or change the menu positioning in menu versions 2 and 4 relative to an element that exist in your page.

Please, let me know if you need further help.

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: John

Hi Aggelos,

That worked great. Didn't realize I had to do that.

Thanks,
John

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Steven
Initial Email Subject: Pre-sale question 
Support Case Month: January 2014

Hi,
I have a website with a menu that no longer works in IE 10 or 11.  It is unusual in that the menu bar is at the bottom of the page, and instead of dropping down, it pops up above the link.  If I get your AllWebMenus Pro, is there a way to be able to create this?  Will it work in all versions of Internet Explorer (I tend to call it Internet Exploder)?
Thanks,
Steven

Reply From: Likno Customer Support

Hello Steven,

First, thank you for your interest in our Likno Products.

Yes, you can create that kind of menu with AllWebMenus Pro. If you position your menu relative to Window at the bottom, the following result will be automatically created, as the submenu automatically will open above the main menu items. Of course, you can also do more settings on this.

bottom menu

If you wish, you may download AllWebMenus Pro http://www.likno.com/download.html and give it a try.

AllWebMenus produce menus that will work alike in all modern browsers (including Internet Explorer 10 and Internet Explorer 11) and all devices (tablets/smartphones).

Do not hesitate to contact us in any case.

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Sarah
Initial Email Subject: Question about AllWebMenus Pro product
Support Case Month: August 2013

Hi Likno Sales!

Currently I am using an older version of the AllWebMenus product on my website that is not showing in the Safari browser and I am thinking about upgrading to the newest one.

Will this new AllWebMenus Pro work in all browsers (IE7, IE8, IE9, IE10, Chrome, Firefox, Opera, and Safari)? And will this menu work on my website if someone is viewing the site on their phone? My site is not a responsive website, but when you look at it on the phone, you can see it as a mini version on the phone and I want to know if the menu is compatible with phone browsers. So even when people are pinch to zooming on my site from their phone, they are able to use the menu.

Also, when I purchase this product, will there be instructions on how to integrate this product into my website? Is there instructions on how to upgrade or change the AllWebMenus I currently have in my website with the new one?

Thank  you! 
Sarah

Reply From: Likno Customer Support

Hello Sarah,

The answer is yes, AllWebMenus Pro (the latest version) works in all modern browsers including IE7, IE8, IE9, IE10, Internet Explorer 11, Chrome, Firefox, Opera, Safari.

Indeed, the menus are going to work on devices such as smartphones/tablets.

With AllWebMenus you are able to create up to 4 versions of your menu in case you want it to be responsive. Still, you can leave it as is and it is going to work on phones/tablets.

When you purchase the product, you need to login to your userarea and download the latest version of AllWebMenus.

Install AllWebMenus Pro.

Activate it.

Then, open your menu project, re-compile it and re-upload the new produced files.

Let me know if you need more information.

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Sarah

Thank you, Aggelos!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: not working in ie10
Support Case Month: June 2013

Hi,
unless we use the compatibility button the menu won't show.I have updated the software and tried other suggestions on the knowledge base but to no rewards.
Can you look into this please?
Regards

Reply From: Likno Customer Support

Hello,

menu library files

It seems that although you compiled your menu with the latest version of AllWebMenus, you forgot to upload the new library files (“awmData-MixMix” folder).

Please upload these too in order to fix the problem, and make sure that you upload them each time you compile (especially when compiling with a newer version).

Kind Regards,
Aris
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Annette
Initial Email Subject: Menu overlaps objects in Internet Explorer 10
Support Case Month: May 2013

Hello,

Can you give me some insight as to why the menu on our home page is overlapping other objects?  Again, if I put it in compatibility mode, it looks as it should.

clip_image001menu overlaps objects in IE10

Annette

Reply From: Likno Customer Support

Hello Annette,

This is because your menu is floating and the <td> where you positioned it is not tall enough to fit it. Also since you do not have a valid DOCTYPE, each browser displays this a bit differently (for example in Firefox it looks perfect).

The easiest/fastest solution is probably to make the menu change the height of its positioning element:

menu affects positioning element height

Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Annette

Thanks! You’re a life saver!

Annette

 

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