Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Steven
Initial Email Subject: Pre-sale question 
Support Case Month: January 2014

Hi,
I have a website with a menu that no longer works in IE 10 or 11.  It is unusual in that the menu bar is at the bottom of the page, and instead of dropping down, it pops up above the link.  If I get your AllWebMenus Pro, is there a way to be able to create this?  Will it work in all versions of Internet Explorer (I tend to call it Internet Exploder)?
Thanks,
Steven

Reply From: Likno Customer Support

Hello Steven,

First, thank you for your interest in our Likno Products.

Yes, you can create that kind of menu with AllWebMenus Pro. If you position your menu relative to Window at the bottom, the following result will be automatically created, as the submenu automatically will open above the main menu items. Of course, you can also do more settings on this.

bottom menu

If you wish, you may download AllWebMenus Pro http://www.likno.com/download.html and give it a try.

AllWebMenus produce menus that will work alike in all modern browsers (including Internet Explorer 10 and Internet Explorer 11) and all devices (tablets/smartphones).

Do not hesitate to contact us in any case.

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Sarah
Initial Email Subject: Question about AllWebMenus Pro product
Support Case Month: August 2013

Hi Likno Sales!

Currently I am using an older version of the AllWebMenus product on my website that is not showing in the Safari browser and I am thinking about upgrading to the newest one.

Will this new AllWebMenus Pro work in all browsers (IE7, IE8, IE9, IE10, Chrome, Firefox, Opera, and Safari)? And will this menu work on my website if someone is viewing the site on their phone? My site is not a responsive website, but when you look at it on the phone, you can see it as a mini version on the phone and I want to know if the menu is compatible with phone browsers. So even when people are pinch to zooming on my site from their phone, they are able to use the menu.

Also, when I purchase this product, will there be instructions on how to integrate this product into my website? Is there instructions on how to upgrade or change the AllWebMenus I currently have in my website with the new one?

Thank  you! 
Sarah

Reply From: Likno Customer Support

Hello Sarah,

The answer is yes, AllWebMenus Pro (the latest version) works in all modern browsers including IE7, IE8, IE9, IE10, Internet Explorer 11, Chrome, Firefox, Opera, Safari.

Indeed, the menus are going to work on devices such as smartphones/tablets.

With AllWebMenus you are able to create up to 4 versions of your menu in case you want it to be responsive. Still, you can leave it as is and it is going to work on phones/tablets.

When you purchase the product, you need to login to your userarea and download the latest version of AllWebMenus.

Install AllWebMenus Pro.

Activate it.

Then, open your menu project, re-compile it and re-upload the new produced files.

Let me know if you need more information.

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Sarah

Thank you, Aggelos!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: not working in ie10
Support Case Month: June 2013

Hi,
unless we use the compatibility button the menu won't show.I have updated the software and tried other suggestions on the knowledge base but to no rewards.
Can you look into this please?
Regards

Reply From: Likno Customer Support

Hello,

menu library files

It seems that although you compiled your menu with the latest version of AllWebMenus, you forgot to upload the new library files (“awmData-MixMix” folder).

Please upload these too in order to fix the problem, and make sure that you upload them each time you compile (especially when compiling with a newer version).

Kind Regards,
Aris
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Annette
Initial Email Subject: Menu overlaps objects in Internet Explorer 10
Support Case Month: May 2013

Hello,

Can you give me some insight as to why the menu on our home page is overlapping other objects?  Again, if I put it in compatibility mode, it looks as it should.

clip_image001menu overlaps objects in IE10

Annette

Reply From: Likno Customer Support

Hello Annette,

This is because your menu is floating and the <td> where you positioned it is not tall enough to fit it. Also since you do not have a valid DOCTYPE, each browser displays this a bit differently (for example in Firefox it looks perfect).

The easiest/fastest solution is probably to make the menu change the height of its positioning element:

menu affects positioning element height

Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Annette

Thanks! You’re a life saver!

Annette

 

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Nick
Initial Email Subject: Window not opening modally in IE10
Support Case Month: August 2013

Clicking the "COMPETITION!" link on the page above opens a modal window in Firefox, Chrome, Safari and Opera but it opens the target in a new page/tab in Internet Explorer 10.

I have just purchased the latest update thinking that may be the problem but it hasn't helped.

Any help gratefully received.

Regards,

Nick

Reply From: Likno Customer Support

Hello Nick,

You need to remove this line of code:

<script src="js/jquery-1.3.2.min.js" type="text/javascript" charset="UTF-8"></script>

That's an old version of jQuery and causes the problem.

If you remove this line of code then everything should be ok.

Let me know if you need more information.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Nick

Hi Aggelos,

That’s brilliant, thanks for your help.

Regards,
Nick

 

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