April 19th, 2013AWM: Menu is not displayed in various versions of Internet Explorer

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From: Pam
Initial Email Subject: MENUS ON INDEX PAGE DON'T SHOW UP ANYMORE
Support Case Month: March 2013

Hi,

I hope you can help.  Yesterday my menu on the index/home page of our website stopped being visible.  it is visible on all other pages.  This is using Internet Explorer  with various Windows Versions. 
I have been told you can see it using Firefox and Chrome and with Windows 8 and Internet IE 10.
Are you aware of any updates that Windows did in the last few days that would have affected your menus? 
I have reuploaded and replace the files, but if you look at the code, the files are fine and in my design software it is fine. 
I'm stumped and don't know what to do.  Can you check it out for me.

Thanks,
Pam

Reply From: Likno Customer Support

Dear Pam,

I did some tests and I was finally able to see the problem in IE7 in XP (but only there – all other versions of IE worked fine).

I noticed three things that may cause this issue:

1) You have two menus linked into this page, one of which is not used at all (its files do not exist online). Please remove the unused code as it can be causing issues:

remove unused menu code

2) The Linking Code is within other page elements and at the bottom of the page. It is best to always have the Linking Code at the top of the page, exactly after the <body> tag.

3) Your menu is compiled with an older version. Recompiling with a newer version may also fix the problem. Make sure that you upload both the “menu.js” and the “awmdata” folder.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Pam

THANK YOU, THANK YOU, THANK YOU!

I got rid of the duplicate menu entry and that fixed the problem. 

Strange that it wasn't a problem before this week, as I didn't change anything, but there were a number of windows updates, so perhaps that affected the page in the root directory.

Pam

 

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April 18th, 2013AWM: How can I set the menu to have the same width so it displays the same on all browsers?

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From: Adrian
Initial Email Subject: cross-browser issue 
Support Case Month: March 2013

Hello,

There is a small bug
- In IE7 - the menu slips to the right 2px
- In Google Chrome - it slips to the left 1 px
- In Firefox - it slips to the left 1 px, also

Works ok in IE8, IE9, Opera.
Not tested in IE10

Please advice.

Thank you

Reply From: Likno Customer Support

Hello,

Note that each browser may render the fonts slightly differently and this can cause a with difference.

The best way to ensure that the menu has exactly the same width is to specify it:

main menu minimum width

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Adrian

Hello,

Thank you for your prompt response.

It’s ok now.

For your knowledge this is what I’ve done:

I inserted a new div for IE7 especially, positioned with CSS hack.

I used browser specific offsets for the other browsers. Also I had to set the header font size at 6px (Opera splits the header also, because of the font size).

Best regards,
Adrian

Reply From: Likno Customer Support

Dear Adrian,

But this way your menu is still differently sized in each browser and you just “center” it with offsets.

If this is what you wanted, you could do it much easier (and more reliably) by selecting “top-center” in the Positioning property.

My recommendation would be to avoid the use of the <span> and Position the menu relative to the <div> with id="meniu".

Also, if you prefer, you can set it to be “top-center”, but I would also set the minimum width to 962px to make sure that it has the same width in all browsers.

This way you will not need any special offsets nor any CSS hacks.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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April 15th, 2013AWM: Does AllWebMenus fully support HTML5, modern browsers and mobile devices? (yes, it does)

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From: Adrian
Initial Email Subject: Internet Explorer V10 menus
Support Case Month: March 2013

Hello,

I want to buy the software, but I have to know before, FOR SURE, if it supports html5, modern browsers, and IE7 to IE10 (the same question for Likno Web Modal Windows Builder).

Also please inform if AllWebMenus works under a structure as:

<body>

<div id="inner">

<div id="outer">

<div id="Wrapper">  (positioning relative)

<here should be Likno menu> (positioning absolute)

I worked with Sothink DHTML Menu, that doesn’t support html5, and I have to switch to another software.

There is a starting sample at www.romtehnochim.com.

Thanks in advance,

Adrian

Reply From: Likno Customer Support

Dear Adrian,

Yes, AllWebMenus does fully support HTML5 as well as all the latest browsers and mobile devices.

It will work with every possible HTML structure so you do not have to worry about this. Just select the page Element that will be used for Positioning and your menu will be attached to it.

Also note that if you find any difficulties, we are always here to help you out.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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December 28th, 2012AWM: Does AllWebMenus support the use of CSS3PIE?

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From: Phil
Initial Email Subject: CSS3 in IE7 & 8 solution
Support Case Month: August 2012

Hi Guys

I am an avid fan of your menu creator but I keep coming across the problem where rounded corners will not render in IE7 & 8.

For the rest of my websites I use CSS3PIE which means that the only thing that will not still round corners is your menu on these still widely used browsers.

There does not appear to be a CSS file to insert the simple style line that makes this work behavior:
url(path/to/PIE.htc);

Is it possible manually please and could you not integrate this into your menu builder?

Kind regards

Phil

Reply From: Likno Customer Support

Dear Phil,

I am afraid that AWM does not support the use of CSS3PIE.

I will however forward this to our developers to see if they can work something out.

I will let you know as soon as I have an answer.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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December 20th, 2012AWM: Menu is out of position on IE

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From: Dan
Initial Email Subject: IE Display issues
Support Case Month: September 2012

Linko,

You guys are amazing.  Your products are great.

My company has been a customer for a long time (2007?) and we are using the AllWebMenus product for many of our clients and on one client’s server with the Server Side Menu API as well. So I have extensive experience programming with your product.

So here our issue.  In IE10, IE9, IE8 (not checked IE7) if the menu is positioned relatively to an element in a CSS/DIVs only website (no tables) and the page is stretched out say from 1024 x 768 to 1280 x 768, then the menu scrolls to the right and is out of position.

You can see an example of this at our client {URL REMOVED}

Looking at the {URL REMOVED} in Chrome/Safari/Firefox at width 1024 , then stretching the browser to a width 1280 or more moves the menu on IE browsers to the right.  This behavior is not seen on the other browsers.

We are also seeing this issue on our client who has the Server Side API Implementation too. On that Server Side API implementation,  the current build number (awmLibraryBuild=850) displays the menu properly on all browsers but on the latest build it does not.

We greatly need assistance on this issue.

Thanks,
Dan

Reply From: Likno Customer Support

Dear Dan,

It seems that this is caused due to a CSS line in your “style.css”. Specifically the problem is caused by:

body { position: relative; }

However I noticed that this is part of your blog theme, so you may not be able to change it.

I have forwarded this case to our developers to see if they can develop a workaround on the menu library side. I will let you know as soon as this is ready.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Dan

Kostas,

Thank you so much for fixing this issue in the latest (build 898).  We really appreciate it.

Make sure to tell the developers they are amazing.

Dan

Reply From: Likno Customer Support

Dear Dan,

Thank you for your good words :)

I will pass them on to our developer team.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

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