Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Klaus
Initial Email Subject: Menu not showing in ANY browser
Support Case Month: August 2013

I wrote a bit ago that the menu was not showing in IE7.
Since I re-compiled using the new Linkno build #916 the menu does not show in any browser. 

Please look at the code on either the home page or the {URL REMOVED} page, as all others now have wrong code due to an error I made. The code on the 2 pages noted above appears correct. No changes were made in the menu other than re-compiling, no position changes, etc. My client is very angry with me about this.

Thank you

Reply From: Likno Customer Support

Hello,

My first guess is that you don't use the correct positioning in your settings. As i see in your page you have a div with and ID = "awmAnchor-tristarMCTop".

Please, make sure that in your AllWebMenus positioning settings you have set that element as your positioning element. (see screenshot attached) Then, re-compile your menu project and re-upload the produced files. If the above is not the case, please export your menu project (File ->  Export Project -> To Zip File) so i can have a better look on this problem.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Klaus

Hello Aggelos,

That (the custom positioning) fixed it perfectly! And, because of the new release, it works perfectly now in IE7 as well.

THANK YOU! GREAT support :-)

Klaus

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Sarah
Initial Email Subject: Question about AllWebMenus Pro product
Support Case Month: August 2013

Hi Likno Sales!

Currently I am using an older version of the AllWebMenus product on my website that is not showing in the Safari browser and I am thinking about upgrading to the newest one.

Will this new AllWebMenus Pro work in all browsers (IE7, IE8, IE9, IE10, Chrome, Firefox, Opera, and Safari)? And will this menu work on my website if someone is viewing the site on their phone? My site is not a responsive website, but when you look at it on the phone, you can see it as a mini version on the phone and I want to know if the menu is compatible with phone browsers. So even when people are pinch to zooming on my site from their phone, they are able to use the menu.

Also, when I purchase this product, will there be instructions on how to integrate this product into my website? Is there instructions on how to upgrade or change the AllWebMenus I currently have in my website with the new one?

Thank  you! 
Sarah

Reply From: Likno Customer Support

Hello Sarah,

The answer is yes, AllWebMenus Pro (the latest version) works in all modern browsers including IE7, IE8, IE9, IE10, Internet Explorer 11, Chrome, Firefox, Opera, Safari.

Indeed, the menus are going to work on devices such as smartphones/tablets.

With AllWebMenus you are able to create up to 4 versions of your menu in case you want it to be responsive. Still, you can leave it as is and it is going to work on phones/tablets.

When you purchase the product, you need to login to your userarea and download the latest version of AllWebMenus.

Install AllWebMenus Pro.

Activate it.

Then, open your menu project, re-compile it and re-upload the new produced files.

Let me know if you need more information.

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Sarah

Thank you, Aggelos!

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Pam
Initial Email Subject: MENUS ON INDEX PAGE DON'T SHOW UP ANYMORE
Support Case Month: March 2013

Hi,

I hope you can help.  Yesterday my menu on the index/home page of our website stopped being visible.  it is visible on all other pages.  This is using Internet Explorer  with various Windows Versions. 
I have been told you can see it using Firefox and Chrome and with Windows 8 and Internet IE 10.
Are you aware of any updates that Windows did in the last few days that would have affected your menus? 
I have reuploaded and replace the files, but if you look at the code, the files are fine and in my design software it is fine. 
I'm stumped and don't know what to do.  Can you check it out for me.

Thanks,
Pam

Reply From: Likno Customer Support

Dear Pam,

I did some tests and I was finally able to see the problem in IE7 in XP (but only there – all other versions of IE worked fine).

I noticed three things that may cause this issue:

1) You have two menus linked into this page, one of which is not used at all (its files do not exist online). Please remove the unused code as it can be causing issues:

remove unused menu code

2) The Linking Code is within other page elements and at the bottom of the page. It is best to always have the Linking Code at the top of the page, exactly after the <body> tag.

3) Your menu is compiled with an older version. Recompiling with a newer version may also fix the problem. Make sure that you upload both the “menu.js” and the “awmdata” folder.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Pam

THANK YOU, THANK YOU, THANK YOU!

I got rid of the duplicate menu entry and that fixed the problem. 

Strange that it wasn't a problem before this week, as I didn't change anything, but there were a number of windows updates, so perhaps that affected the page in the root directory.

Pam

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Adrian
Initial Email Subject: cross-browser issue 
Support Case Month: March 2013

Hello,

There is a small bug
- In IE7 - the menu slips to the right 2px
- In Google Chrome - it slips to the left 1 px
- In Firefox - it slips to the left 1 px, also

Works ok in IE8, IE9, Opera.
Not tested in IE10

Please advice.

Thank you

Reply From: Likno Customer Support

Hello,

Note that each browser may render the fonts slightly differently and this can cause a with difference.

The best way to ensure that the menu has exactly the same width is to specify it:

main menu minimum width

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Adrian

Hello,

Thank you for your prompt response.

It’s ok now.

For your knowledge this is what I’ve done:

I inserted a new div for IE7 especially, positioned with CSS hack.

I used browser specific offsets for the other browsers. Also I had to set the header font size at 6px (Opera splits the header also, because of the font size).

Best regards,
Adrian

Reply From: Likno Customer Support

Dear Adrian,

But this way your menu is still differently sized in each browser and you just “center” it with offsets.

If this is what you wanted, you could do it much easier (and more reliably) by selecting “top-center” in the Positioning property.

My recommendation would be to avoid the use of the <span> and Position the menu relative to the <div> with id="meniu".

Also, if you prefer, you can set it to be “top-center”, but I would also set the minimum width to 962px to make sure that it has the same width in all browsers.

This way you will not need any special offsets nor any CSS hacks.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Adrian
Initial Email Subject: Internet Explorer V10 menus
Support Case Month: March 2013

Hello,

I want to buy the software, but I have to know before, FOR SURE, if it supports html5, modern browsers, and IE7 to IE10 (the same question for Likno Web Modal Windows Builder).

Also please inform if AllWebMenus works under a structure as:

<body>

<div id="inner">

<div id="outer">

<div id="Wrapper">  (positioning relative)

<here should be Likno menu> (positioning absolute)

I worked with Sothink DHTML Menu, that doesn’t support html5, and I have to switch to another software.

There is a starting sample at www.romtehnochim.com.

Thanks in advance,

Adrian

Reply From: Likno Customer Support

Dear Adrian,

Yes, AllWebMenus does fully support HTML5 as well as all the latest browsers and mobile devices.

It will work with every possible HTML structure so you do not have to worry about this. Just select the page Element that will be used for Positioning and your menu will be attached to it.

Also note that if you find any difficulties, we are always here to help you out.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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