May 12th, 2013AWM: Menu is not properly displayed in Internet Explorer 8

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From: User
Initial Email Subject: Please Help, it's urgent! IE 8 troubleshoot
Support Case Month: April 2013

To whom it may concern,I bought from Likno the AllWebMenus software as well as the Scroller Builder. I am having a problem with menus i created on IE8 and probably earlier version. Would you kindly check the url and advise how I can fix those problems. My software are updated.

Thank you

Reply From: Likno Customer Support

Hello,

This is a typical IE error when the menu-linking code is placed within page tags and not immediately after the <BODY> tag (as it should be).

In your case, the menu-linking code is somewhere within the page.

You have 2 solutions:

1.   Transfer that menu-linking code under the <body> tag:

menu linking code

2.  If you have to have it there (due to web editor restrictions for example) then your other solution is to have the following option selected in the Project Properties:

menu linking code within tags

A small drawback of this 2nd solution is that the menu appears only after the entire page is loaded (in case this is not something you like, please use the 1st solution instead if this is possible).

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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April 18th, 2013AWM: How can I set the menu to have the same width so it displays the same on all browsers?

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From: Adrian
Initial Email Subject: cross-browser issue 
Support Case Month: March 2013

Hello,

There is a small bug
- In IE7 - the menu slips to the right 2px
- In Google Chrome - it slips to the left 1 px
- In Firefox - it slips to the left 1 px, also

Works ok in IE8, IE9, Opera.
Not tested in IE10

Please advice.

Thank you

Reply From: Likno Customer Support

Hello,

Note that each browser may render the fonts slightly differently and this can cause a with difference.

The best way to ensure that the menu has exactly the same width is to specify it:

main menu minimum width

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Adrian

Hello,

Thank you for your prompt response.

It’s ok now.

For your knowledge this is what I’ve done:

I inserted a new div for IE7 especially, positioned with CSS hack.

I used browser specific offsets for the other browsers. Also I had to set the header font size at 6px (Opera splits the header also, because of the font size).

Best regards,
Adrian

Reply From: Likno Customer Support

Dear Adrian,

But this way your menu is still differently sized in each browser and you just “center” it with offsets.

If this is what you wanted, you could do it much easier (and more reliably) by selecting “top-center” in the Positioning property.

My recommendation would be to avoid the use of the <span> and Position the menu relative to the <div> with id="meniu".

Also, if you prefer, you can set it to be “top-center”, but I would also set the minimum width to 962px to make sure that it has the same width in all browsers.

This way you will not need any special offsets nor any CSS hacks.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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April 11th, 2013AWM: Menu is not displayed properly on an Android smartphone

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From: Felix
Initial Email Subject: Problem with Android
Support Case Month: March 2013

I have build 2 websites with multiframes (menu-, left-, right- and main-frame).

{URL REMOVED} (ok) and {URL REMOVED} (make problems)

In both i used AllWebMenus PRO 5.3. The "Main Menu Group" is in the "menu-frame" and the "Submenu Groups" in the "main-frame"

In Windows XP, 7 ... the Menus on both Sites looks correct in all Browsers (IE8, IE9, Firefox, Chrome, Opera and Safari ...)

But when i open {URL REMOVED} on an Android- Smartphone or a Tablet i.Ex. Samsung Galaxy Tab 2 10.1 the "Submenu Groups" are behind the "Main Menu Group". When you the click on "Zuchthündinnen" (That "Submenu Group" contains 8 items) then 2 and a half "items" peep out under the "Main Menu Group.

When i open on the same Andoid-Tablet the Site {URL REMOVED} all looks correct.

Please i need Help

With greetings,
Felix

Reply From: Likno Customer Support

Dear Felix,

This is to let you know that we have just uploaded a new AllWebMenus build (906) that resolves the android issue.

You can get it here:

http://www.likno.com/download.html

Please let me know if everything works as expected.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Felix

Hello Kostas,

Thank you very much for the hint of build #906

Now everything works as expected.

So i’m very happy

With regards,
Felix

 

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February 17th, 2013AWM: Menu is not displayed in IE9

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From: Paul
Initial Email Subject: AWM5Pro wont show in IE 9
Support Case Month: January 2013

I am designing a new website and the Menu works fine in IE 8 and Firefox....but won' t show anything in IE 9.  Is this a bug or I don't have something configured in my browser (ie 9) right ?
I am not a paid support customer, so I will understand if you don't want to respond to me.

Thanks,
Paul

Reply From: Likno Customer Support

Dear Paul,

The problem is that you are using a very old AllWebMenus version that did not support IE9 (or IE10) as it was released years before IE9 case to existence.

The solution to this is to update your license and recompile your menus with a newer AllWebMenus version.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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February 11th, 2013AWM: Menu is not displayed in Internet Explorer 8

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From: Eric
Initial Email Subject: Menu not displaying in IE8
Support Case Month: January 2013

I've generated a menu using the latest version and update of AllWebMenus in the website {URL REMOVED}.  However, the menu does not seem to display in IE8.  All I see is a white, blank space at the top of the page, just above the collage of photos.
There is also a little "Error on page" icon at the bottom left, that when clicked, says "Object doesn't support this property or method" and refers to Line 10 in the awmlib1.js file.
It seems to work fine in all other browsers, however, there seems to be a few people who are friends with the owner of the website who are using IE8 and can't see the menu.  Any ideas how to resolve this issue?
Thank you

Reply From: Likno Customer Support

Hello,

The problem is caused by your Positioning Code. Specifically it seems that you have given the same id (“awmAnchor-menu”) to two elements in your page.

This is considered invalid HTML as the id of each HTML element must be unique. Most browsers correct this by keeping only the first instance, however IE prefers to just ignore all instances, hence the menu does not find the Positioning Element to attach to.

Please correct this by removing the duplicate ID.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Eric

Excellent.   Thank you for your help.
Eric

 

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