Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Brian
Initial Email Subject: AllWebMenus build #928 on IE8
Support Case Month: January 2014

I'm new to AllWebMenus, but learning fast.  With the previous build, I was not able to view my menus in IE11, but IE8 worked fine.  Now, with build 928, the effect is exactly opposite.  My menus work great in IE11 and Firefox, but not in IE8.  One menu places all the items on one line and the other menu doesn't show at all.

The first menu is to the left of the "Product Search" box in the upper right hand corner of the referenced website.  The other menu is the navigation menu and should show in the tan horizontal bar below the "Product Search" box.

Please let me know if you have any questions, or a solution.

Thank you,
Brian

Reply From: Likno Customer Support

Hello Brian,

In order to correct the issue you first need to declare a valid DOCTYPE.

So, the very first line in your page should be:

<!DOCTYPE html>

valid DOCTYPE declaration

Then, you need to place the menu linking codes right after your <body> tag.

If for any reason, you are not able to place the menu linking code right after the <body> tag then go to your AllWebMenus menu projects click on Project Properties. Then, select the Menu-Linking Code in Tags and select "Yes, within tags" and then click OK.

menu linking code in tags

After you have made that change you need to re-compile your menu project and re-upload the produced files to your server.

Let me know if you need further help.

Thank you!

Kind Regards, 

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Brian

Hello Aggelos,

Your instructions corrected my mistakes and it now works flawlessly.  Thank you for your prompt support.

Kind regards,
Brian

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Sarah
Initial Email Subject: Question about AllWebMenus Pro product
Support Case Month: August 2013

Hi Likno Sales!

Currently I am using an older version of the AllWebMenus product on my website that is not showing in the Safari browser and I am thinking about upgrading to the newest one.

Will this new AllWebMenus Pro work in all browsers (IE7, IE8, IE9, IE10, Chrome, Firefox, Opera, and Safari)? And will this menu work on my website if someone is viewing the site on their phone? My site is not a responsive website, but when you look at it on the phone, you can see it as a mini version on the phone and I want to know if the menu is compatible with phone browsers. So even when people are pinch to zooming on my site from their phone, they are able to use the menu.

Also, when I purchase this product, will there be instructions on how to integrate this product into my website? Is there instructions on how to upgrade or change the AllWebMenus I currently have in my website with the new one?

Thank  you! 
Sarah

Reply From: Likno Customer Support

Hello Sarah,

The answer is yes, AllWebMenus Pro (the latest version) works in all modern browsers including IE7, IE8, IE9, IE10, Internet Explorer 11, Chrome, Firefox, Opera, Safari.

Indeed, the menus are going to work on devices such as smartphones/tablets.

With AllWebMenus you are able to create up to 4 versions of your menu in case you want it to be responsive. Still, you can leave it as is and it is going to work on phones/tablets.

When you purchase the product, you need to login to your userarea and download the latest version of AllWebMenus.

Install AllWebMenus Pro.

Activate it.

Then, open your menu project, re-compile it and re-upload the new produced files.

Let me know if you need more information.

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Sarah

Thank you, Aggelos!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Please Help, it's urgent! IE 8 troubleshoot
Support Case Month: April 2013

To whom it may concern,I bought from Likno the AllWebMenus software as well as the Scroller Builder. I am having a problem with menus i created on IE8 and probably earlier version. Would you kindly check the url and advise how I can fix those problems. My software are updated.

Thank you

Reply From: Likno Customer Support

Hello,

This is a typical IE error when the menu-linking code is placed within page tags and not immediately after the <BODY> tag (as it should be).

In your case, the menu-linking code is somewhere within the page.

You have 2 solutions:

1.   Transfer that menu-linking code under the <body> tag:

menu linking code

2.  If you have to have it there (due to web editor restrictions for example) then your other solution is to have the following option selected in the Project Properties:

menu linking code within tags

A small drawback of this 2nd solution is that the menu appears only after the entire page is loaded (in case this is not something you like, please use the 1st solution instead if this is possible).

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Adrian
Initial Email Subject: cross-browser issue 
Support Case Month: March 2013

Hello,

There is a small bug
- In IE7 - the menu slips to the right 2px
- In Google Chrome - it slips to the left 1 px
- In Firefox - it slips to the left 1 px, also

Works ok in IE8, IE9, Opera.
Not tested in IE10

Please advice.

Thank you

Reply From: Likno Customer Support

Hello,

Note that each browser may render the fonts slightly differently and this can cause a with difference.

The best way to ensure that the menu has exactly the same width is to specify it:

main menu minimum width

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Adrian

Hello,

Thank you for your prompt response.

It’s ok now.

For your knowledge this is what I’ve done:

I inserted a new div for IE7 especially, positioned with CSS hack.

I used browser specific offsets for the other browsers. Also I had to set the header font size at 6px (Opera splits the header also, because of the font size).

Best regards,
Adrian

Reply From: Likno Customer Support

Dear Adrian,

But this way your menu is still differently sized in each browser and you just “center” it with offsets.

If this is what you wanted, you could do it much easier (and more reliably) by selecting “top-center” in the Positioning property.

My recommendation would be to avoid the use of the <span> and Position the menu relative to the <div> with id="meniu".

Also, if you prefer, you can set it to be “top-center”, but I would also set the minimum width to 962px to make sure that it has the same width in all browsers.

This way you will not need any special offsets nor any CSS hacks.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Felix
Initial Email Subject: Problem with Android
Support Case Month: March 2013

I have build 2 websites with multiframes (menu-, left-, right- and main-frame).

{URL REMOVED} (ok) and {URL REMOVED} (make problems)

In both i used AllWebMenus PRO 5.3. The "Main Menu Group" is in the "menu-frame" and the "Submenu Groups" in the "main-frame"

In Windows XP, 7 ... the Menus on both Sites looks correct in all Browsers (IE8, IE9, Firefox, Chrome, Opera and Safari ...)

But when i open {URL REMOVED} on an Android- Smartphone or a Tablet i.Ex. Samsung Galaxy Tab 2 10.1 the "Submenu Groups" are behind the "Main Menu Group". When you the click on "Zuchthündinnen" (That "Submenu Group" contains 8 items) then 2 and a half "items" peep out under the "Main Menu Group.

When i open on the same Andoid-Tablet the Site {URL REMOVED} all looks correct.

Please i need Help

With greetings,
Felix

Reply From: Likno Customer Support

Dear Felix,

This is to let you know that we have just uploaded a new AllWebMenus build (906) that resolves the android issue.

You can get it here:

http://www.likno.com/download.html

Please let me know if everything works as expected.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Felix

Hello Kostas,

Thank you very much for the hint of build #906

Now everything works as expected.

So i’m very happy

With regards,
Felix

 

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