Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Sarah
Initial Email Subject: Question about AllWebMenus Pro product
Support Case Month: August 2013

Hi Likno Sales!

Currently I am using an older version of the AllWebMenus product on my website that is not showing in the Safari browser and I am thinking about upgrading to the newest one.

Will this new AllWebMenus Pro work in all browsers (IE7, IE8, IE9, IE10, Chrome, Firefox, Opera, and Safari)? And will this menu work on my website if someone is viewing the site on their phone? My site is not a responsive website, but when you look at it on the phone, you can see it as a mini version on the phone and I want to know if the menu is compatible with phone browsers. So even when people are pinch to zooming on my site from their phone, they are able to use the menu.

Also, when I purchase this product, will there be instructions on how to integrate this product into my website? Is there instructions on how to upgrade or change the AllWebMenus I currently have in my website with the new one?

Thank  you! 
Sarah

Reply From: Likno Customer Support

Hello Sarah,

The answer is yes, AllWebMenus Pro (the latest version) works in all modern browsers including IE7, IE8, IE9, IE10, Internet Explorer 11, Chrome, Firefox, Opera, Safari.

Indeed, the menus are going to work on devices such as smartphones/tablets.

With AllWebMenus you are able to create up to 4 versions of your menu in case you want it to be responsive. Still, you can leave it as is and it is going to work on phones/tablets.

When you purchase the product, you need to login to your userarea and download the latest version of AllWebMenus.

Install AllWebMenus Pro.

Activate it.

Then, open your menu project, re-compile it and re-upload the new produced files.

Let me know if you need more information.

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Sarah

Thank you, Aggelos!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Robert
Initial Email Subject: Menu Question
Support Case Month: April 2013

Hi Kostas,

My new main nav bar works in IE but it goes off the page in Firefox?

The site is live now. I never had a problem with it fitting. I did add one ore menu item, but I played around and it fit fine. I never had your program give me this kind of error, it always seem to work across all browsers.

What do you think it could be?

Please let me know.

Thanks,
Robert

Reply From: Likno Customer Support

Dear Robert,

I checked your page in various browsers and I see that this happens in most browsers, even in older versions of IE.

The reason your menu fits in IE9+ is that IE has a special font rendering engine that makes fonts a bit smaller in width.

The solution is to make your menu smaller (e.g. by removing 1-2 pixels from the empty space between each item pair) and then set the minimum width to 940px in order to make sure that it has the same size in all browsers.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Pesi
Initial Email Subject: Bad display with IE10
Support Case Month: March 2013

In IE10 i see that in any of the menus where the menus/items have transparent backgrounds – the transparency is gone and the background shows as a default grey color.

The horizontal length of some of the menus becomes longer in IE10 and is correct in IE9

Any advice would be appreciated Kostas…

Thanks,
Pesi

Reply From: Likno Customer Support

Dear Pesi,

Regarding “{HOME PAGE URL}”, indeed the menu becomes a bit wider, but this is because of the way IE10+ renders fonts (the so called “cleartype”) which is wider than usual for specific fonts.

Regarding the transparency issue, I have checked our database and noticed that there was a fix for something similar in build 902. I have extended your Update Plan up to mid-January so that you will be able to get this version and see if it resolves any remaining issues. Please download this from your User Area account (and get a new Activation Code to pass the new license info).

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Pesi

Hi Kostas – that corrected the problem in all the sites completely!

Thanks so much for your help and advice.

Best regards,
Pesi

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Menus and iPad
Support Case Month: February 2013

My client's website that uses menus created from AllWebMenus v 5.3 are not working in Internet Explorer as a rule and attempts on an iPad don't seem to work no matter what browser is tried.

I did notice that the software says V53. Build 884 and in my test folder one of the awmdata files says build 818 in it.

Any issues with iPads showing your menus?

Reply From: Likno Customer Support

Hello,

Build 884 does support all the latest browsers and mobile phones. However, build 818 is much older and indeed does not support IE9+ or Safari 5.

Moreover, if you have your menu (“menu.js”) compiled with one version and the libraries (“awmdata” folder) with another, this can cause conflicts.

My recommendation is that you Compile your menu(s) with the latest AllWebMenus version and make sure that you upload both the menu and library files.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Adrian
Initial Email Subject: cross-browser issue 
Support Case Month: March 2013

Hello,

There is a small bug
- In IE7 - the menu slips to the right 2px
- In Google Chrome - it slips to the left 1 px
- In Firefox - it slips to the left 1 px, also

Works ok in IE8, IE9, Opera.
Not tested in IE10

Please advice.

Thank you

Reply From: Likno Customer Support

Hello,

Note that each browser may render the fonts slightly differently and this can cause a with difference.

The best way to ensure that the menu has exactly the same width is to specify it:

main menu minimum width

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Adrian

Hello,

Thank you for your prompt response.

It’s ok now.

For your knowledge this is what I’ve done:

I inserted a new div for IE7 especially, positioned with CSS hack.

I used browser specific offsets for the other browsers. Also I had to set the header font size at 6px (Opera splits the header also, because of the font size).

Best regards,
Adrian

Reply From: Likno Customer Support

Dear Adrian,

But this way your menu is still differently sized in each browser and you just “center” it with offsets.

If this is what you wanted, you could do it much easier (and more reliably) by selecting “top-center” in the Positioning property.

My recommendation would be to avoid the use of the <span> and Position the menu relative to the <div> with id="meniu".

Also, if you prefer, you can set it to be “top-center”, but I would also set the minimum width to 962px to make sure that it has the same width in all browsers.

This way you will not need any special offsets nor any CSS hacks.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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