Knowledge Base support case for Likno Web Modal Windows,  abstracted and stripped of all user’s private info.


Initial Email From:
Saeed
Initial Email Subject: Modal Window IE6 support 
Support Case Month: February 2013

Hi Kostas,

Thank you for the support you provided recently.
I have an issue with the latest version of the Web Modal.
It opens a portion of a page (made of only HTML) inside the same page. It works well on all browsers and all IE versions except IE6.
That old IE6 bug that causes Combo boxes being visible through the Modal.
In AllWebMenu we have an option to fix it by hiding the combo boxes or iFrame. There is no option in Web Modal product.
It may be useful to mention there is also an Accordion in the main page (not the modal) made of latest version of Accordion.
I would appreciate your help with this problem.

Thank you,
Saeed

Reply From: Likno Customer Support

Dear Saeed,

I am afraid that this is indeed not available in the Modal Builder or any of our other builder products.

Support for IE6 has the potential to double the script size, so we decided (along with Microsoft) that it is time to drop full support for IE6. Most things will still work, but some specific bugs such as this one will not be resolved anymore.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Saeed

Hi Kostas,
Thank you for your response and letting me know.
I appreciate your clarification.
Regards,
Saeed

 

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Knowledge Base support case for Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Paolo
Initial Email Subject: Likno Software license instructions
Support Case Month: November 2012

I have another question about tootip builder which I also bought.

It comes in conflict with another jQuery I am using for a thumb-slider… it seems they are not working together… then I made the icons with tooltips as an iframe but the iframe it too small to show the tooltips… on the other hand I cant make the thumb-slider as an iframe…

Do you have any suggestion??

Thanks,
Paolo

Reply From: Likno Customer Support

Our applications can work together without problems, but you must make sure that you are using the latest version of each application.

Regarding the conflict in your page, this may be resolved automatically if you use the latest version. If not, please send me the URL to check it out.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Clas
Initial Email Subject: submenu in front of pdf
Support Case Month: November 2012

One more question on this. Sometimes we want to have PDFs showing up in the lower frame and of course we then still want the submenus to overlap the pdf. How do I do that? I tried to create a link directly to the PDF but  that did not work. 

Please advise.

Best Regards,
Clas

Reply From: Likno Customer Support

Dear Clas,

I am afraid that this is not possible. The PDF files (as well as Word or Excel files) are using plugins that fully take over the browser and there is no way to show anything on top of them.

The only thing that could work (but I am not sure if it is cross-browser) is if you did not have frames, and instead you used a single HTML page with an iframe in the place of the bottom frame.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Clas

Thank you very much for the quick reply, when knowing this we can find ways to work around it or just accept it. Again thanks.

Regards,
Clas

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Clas
Initial Email Subject: Drop downs do not appear
Support Case Month: November 2012

Hi, I have had some contacts with you before and I am getting closer to how I really want it. Yes it takes some time but when doing in spare time it takes longer....

Please find enclosed a site sample I am working on. For some reason some of the Drop down appear correctly and in other cases the "stay behind" the new frame and are not seen.

The site is not complete so you can try: From Index main, go to Produkter (the drop down works fine and also if you continue to "Cope for IMS" it works fine but if you choose "ISPW" the drop down will not show. Why is this? I have tried different ways but I do something wrong. The same goes if you try: "Support" and I also have difficulties when it is a PDF which is to be shown, see under "Nyhetsbrev".

In short how do I get the drop downs to always show in the lower frame? The same question applies for if I do want to have an additional level of frames showing. I ALWAYS want the drop downs to appear in the lower frame when moving the cursor there. What am I doing wrong.

Thanks in advance for your advise.

Best Regards,
Clas

Reply From: Likno Customer Support

Hello Clas,

You are using the Cross-Frame feature.

When you link your menu, the “menu.js” file should be linked in the top page (as you have already did it), and the “menu_sub.js” should be linked to ALL pages that will be displayed in the bottom frame.

I examined your files and e.g, the “support_txt.html” is not linked with the “menu_sub.js” file.

In contrast, it is linked with the “databmenu_sub.js” file, which does not exist.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Clas

Thank you very much for this reply.

Best Regards,
Clas

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Rick 
Initial Email Subject: Menu appears under other elements
Support Case Month: November 2012

On the page given, you can see that the menu will appear under the PDF document, which is generated via javascript.  How can I make the menu appear on-top of the PDF document?

I have the z-index of the menu set to 9999 and the Div containing the PDF set to 1.

Thanks for any assistance.

Related URL: http://www.fvpd.org/a/index.php?p=view_pdf&id=112

Reply From: Likno Customer Support

Dear Rick,

The reason is that these files have special plugins that fully take over the part of the browser where they appear and ignore the z-index.

Nonetheless, we have developed a special fix for IE6 that seems to also work in this case. Please go to the Project Properties in the “Optimization” section and select the “iframe fix”:

menu properties, iframe fix

If this does not work, please let me know and also export and send me your menu project so that I can run some more tests:

export menu project

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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