Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Lisa
Email Subject: Need to delete new build
Support Case Month: February 2013

I have  a newer build on my site and now I can’t use the menu.

Can you tell me how to get my software to work again.

It says my latest build should be: v5.3 build 898

and I have 904  on my computer.

Thanks,
Lisa

Reply From: Likno Customer Support

Dear Lisa,

If you want to go back to an older version, then just uninstall AllWebMenus and then download and install the version you want from your User Area account.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Aage
Initial Email Subject: new items are not shown either on local nor after publishing.
Support Case Month: December 2012

I have added new items (submenu group)
they appear in the "Menu Preview" but not when I preview the site, and not on the net, after publishing.
I have compiled and saved and linked the menu to the chosen site.
I have downloaded the latest version of the AllWebMenus.
please help me, I am about to turn crazy!
Aage

Reply From: Likno Customer Support

Hello Aage,

From that message, it seems that AllWebMenus is not installed properly. Please download it again www.likno.com/download.html and install it making it sure that you have all AllWebMenus instances CLOSED.

Now, concerning the menu online, I see that the compiled menu file "menu.js" is an old file, not the new one. Did you forget to upload it (along with the "awmdata" folder) after you re-compiled your menu with the new items?

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Aage

Thank You for putting attention to "menu.js" as an old file.
I changed the filename, and voila... the problem was fixed.
best regards
Aage

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Alan
Initial Email Subject: Installing version 5 on Mac OSX Lion
Support Case Month: April 2012

I have changed computers and now have Macs instead of Windows PC. I am using version 5 on the Mac with Parallels software installed but I am gradually getting rid of all Windows programs with the notion of using the Mac for everything.

How do I install version 5 on the Mac and keep the menu I have built for my website.

Reply From: Likno Customer Support

Hello,

I am afraid that we do not have a Mac version of AllWebMenus. Since most of our Mac users also have a PC or use a VM without problems, I am afraid it would be  too inefficient/expensive/time-consuming to redevelop the whole application from scratch so that it can work natively in Mac. As such, developing a Mac version is definitely not in the plans, at least for now.

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Thanks, understand the position.

Alan

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Joe
Initial Email Subject: License
Support Case Month: April 2012

Can we transfer a license to another machine?

Reply From: Likno Customer Support

Hello again,

Yes you can. You simply need to install the license in the new machine and get a new Activation Code from your User Area account.

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Steve
Initial Email Subject: Integrating with Blogger
Support Case Month: December 2012

Hi,

From past support answers, I know that we can host the menu on a separate server and on it's own site. We are working on doing just that but my developer asked me to relay this question to you for an answer.

"Can you get in touch with Likno and confirm whether or not we can upload the JS and related files to an accessible server, and then install the menu on Blogger.  I successfully embedded a widget to my test Blogger blog.  The widget contains links to JS files hosted on a 3rd party server, so in theory, it should work."

Thank you for your time and patience.

Steve

Reply From: Likno Customer Support

Dear Steve,

We have done similar test in the past. There should be no problem in uploading your JS file in a different server and this should work in Blogger or anywhere else, as long as you are not using the menu in https pages. If you try to do this with https pages then it is considered a security breach as all files must originate strictly from the same server (in this case even “likno.com” and “www.likno.com” are considered different domains!).

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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