Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: Bill
Initial Email Subject: program won't start up
Support Case Month: December 2012

I get a message that runtime error 339 and the program won't start up.

Is it expired, does it need an update?

Thanks,
Bill

Reply From: Likno Customer Support

Hello Bill,

This is really strange, can you please tell us which "component" shows this problem? Or send us a screenshot to see what it says?

Also, which antivirus/antimalware are you using?

Thank you and sorry for the problem, we need to figure out what is happening. 

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Reply From: Bill

Looks like I just had to install an update and use the new activation code so it appears to be working again.

Thanks

Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.

Initial Email From: Erik
Initial Email Subject: installing problems modal window builder
Support Case Month: April 2012

Hi,

I just tried to install the Modal Windows Builder 3x, but it gives an alert:

file registration failed, the installation will be cancelled.

Now I have also un unregistered previous version suddenly.

Could you help met out please?

regards,

Erik

Reply From: Likno Customer Support

Dear Erik,

This is very weird and suggests that either some files were locked or you do not have write rights in this PC.

I suggest that you make a new installation attempt, but first make sure that nothing will be blocking it. Specifically you should:

1) Restart windows to make sure that no files are still locked by a windows process.

2) Make sure that no other applications are running, preferably even turn off the antivirus.

3) Make sure that the old installation is removed, manually deleting any remaining files under “C:\Program Files (x86)\Likno Web Modal Windows Builder”.

4) Install the application again.

5) If you still get an error, try running the installer “as Administrator”.

Regards,
Kostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Kerry
Initial Email Subject: new computer
Support Case Month: June 2012

I have purchased a new computer.  How can I migrate my AllWebMenus program from my old computer to the new one?

Reply From: Likno Customer Support

Hello Kerry,

Just install AllWebMenus there and get a new Activation Code for the new Installation ID that will be created there.

To get a new/updated Activation Code, manage your Account/Licenses (Upgrade/Extend), download the latest version, change your Profile (login/email address/name/password), etc.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for Likno Web Button Maker, abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: button pack install on windows 7
Support Case Month: September 2012

Hello.  I'm trying to install a button pack on windows 7.  When i run the installpack.exe it says the program has been detected in in the following dir: "(`6w"  If i try to browse to the correct dir and click install it gives me the error invalid path.

do the button packs work on windows 7 and if they do how do i get them to install correctly?

Reply From: Likno Customer Support

Hello,

We just released a new version of Button Maker (build 162), which (amongst others) now fully supports the Button Packs in 64-bit systems.

Did you get the “invalid path” error in the installer or in the application? If you got this in the application then the new version will resolve it.

You may download it here:

http://www.likno.com/web-button-maker/download.html

Regards,
Kostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: Menu doesn't work in Safari
Support Case Month: September 2012

Menus stopped working on Safari upgrade to 5.1.7

Reply From: Likno Customer Support

Hello,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time.

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards,
Kostas
Likno Customer Support
www.likno.com
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