Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Paul
Email Subject: Older version of Server-Side Menus API detected
Support Case Month: June 2013

Just updated AllWebMenus 5 from build 900 to 910. When starting the program a message box appears with Warning: Older version of Server-Side Menus API detected.

It instructs me to download and install the latest version from the link provided. When I click the link and look for download information it tells me the following:

Download link: Not needed, this version of the Add-in is pre-installed in AllWebMenus Build #888 or above.

How do I correct this?

Reply From: Likno Customer Support

Hello Paul,

Please, uninstall AllWebMenus Pro and then reinstall it. This should solve the problem.

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Paul

I tried what you suggested and that worked. Thanks for your help.

Sincerely,

Paul

 

Tags: , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Lisa
Email Subject: Need to delete new build
Support Case Month: February 2013

I have  a newer build on my site and now I can’t use the menu.

Can you tell me how to get my software to work again.

It says my latest build should be: v5.3 build 898

and I have 904  on my computer.

Thanks,
Lisa

Reply From: Likno Customer Support

Dear Lisa,

If you want to go back to an older version, then just uninstall AllWebMenus and then download and install the version you want from your User Area account.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Tags: , , , , , , ,

 

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Aage
Initial Email Subject: new items are not shown either on local nor after publishing.
Support Case Month: December 2012

I have added new items (submenu group)
they appear in the "Menu Preview" but not when I preview the site, and not on the net, after publishing.
I have compiled and saved and linked the menu to the chosen site.
I have downloaded the latest version of the AllWebMenus.
please help me, I am about to turn crazy!
Aage

Reply From: Likno Customer Support

Hello Aage,

From that message, it seems that AllWebMenus is not installed properly. Please download it again www.likno.com/download.html and install it making it sure that you have all AllWebMenus instances CLOSED.

Now, concerning the menu online, I see that the compiled menu file "menu.js" is an old file, not the new one. Did you forget to upload it (along with the "awmdata" folder) after you re-compiled your menu with the new items?

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Aage

Thank You for putting attention to "menu.js" as an old file.
I changed the filename, and voila... the problem was fixed.
best regards
Aage

 

Tags: , , , , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Alan
Initial Email Subject: Installing version 5 on Mac OSX Lion
Support Case Month: April 2012

I have changed computers and now have Macs instead of Windows PC. I am using version 5 on the Mac with Parallels software installed but I am gradually getting rid of all Windows programs with the notion of using the Mac for everything.

How do I install version 5 on the Mac and keep the menu I have built for my website.

Reply From: Likno Customer Support

Hello,

I am afraid that we do not have a Mac version of AllWebMenus. Since most of our Mac users also have a PC or use a VM without problems, I am afraid it would be  too inefficient/expensive/time-consuming to redevelop the whole application from scratch so that it can work natively in Mac. As such, developing a Mac version is definitely not in the plans, at least for now.

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Likno Customer Support

Thanks, understand the position.

Alan

 

Tags: , , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Joe
Initial Email Subject: License
Support Case Month: April 2012

Can we transfer a license to another machine?

Reply From: Likno Customer Support

Hello again,

Yes you can. You simply need to install the license in the new machine and get a new Activation Code from your User Area account.

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Tags: , , , , , , , , , ,

 


© 2009-2013 Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows