Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Lorrie
Initial Email Subject: Menu not working in IE8 or IE9
Support Case Month: April 2013

I have used the DHTML menus on several websites and this one I am having trouble with it not appearing in IE8 and IE9.  I checked the knowledge base and made sure that this menu was compiled with the most recent version.  

Can you assist me further with what is wrong in the menu?  It does work on all other browsers I have tested, including IE10 (very odd as IE10 never plays nicely!)

Thank you!
Lorrie

Reply From: Likno Customer Support

Dear Lorrie,

It seems that the problem is caused by a single line in your CSS!

.topnavarea {
              height:50px;
              background: #FFF;
              vertical-align:middle;
            }

This “height: 50px” affects the .topnavarea and causes the menu to move to the right. It is not invisible, it is just moved off-page creating a horizontal scrollbar.

Please try correcting this to fix the problem.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Tags: , , , , , ,

 

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Robert
Initial Email Subject: Menu Question
Support Case Month: April 2013

Hi Kostas,

My new main nav bar works in IE but it goes off the page in Firefox?

The site is live now. I never had a problem with it fitting. I did add one ore menu item, but I played around and it fit fine. I never had your program give me this kind of error, it always seem to work across all browsers.

What do you think it could be?

Please let me know.

Thanks,
Robert

Reply From: Likno Customer Support

Dear Robert,

I checked your page in various browsers and I see that this happens in most browsers, even in older versions of IE.

The reason your menu fits in IE9+ is that IE has a special font rendering engine that makes fonts a bit smaller in width.

The solution is to make your menu smaller (e.g. by removing 1-2 pixels from the empty space between each item pair) and then set the minimum width to 940px in order to make sure that it has the same size in all browsers.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Tags: , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Patricia
Initial Email Subject: Sizing problem
Support Case Month: February 2013

Is there some means of forcing a menu to be the same width as the image it is attached to? I have the menu looking perfect in my browser but it overhangs a full inch in the site owner's browser. This has actually perplexed me for quite a while. Thank  you!
Patricia

Reply From: Likno Customer Support

Hello,

It seems that this happens because Firefox does not recognize the “Arial Black” font! Hence your menu in Firefox has a different font (probably “Times New Roman” which is the default) and it appears much smaller.

You cannot set the menu to always have the same width as the positioning image (e.g. changing widths when you change the image), but you can easily set it to have a specific minimum width:

set menu minimum width

This will correct the width problem, but the menu will still have a different font in each browser. To fix this issue too, you should probably use “arial” instead of “arial black”.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Patricia

Since the arial font is smaller, the entire menu shrank and is now too short. My client is checking with Chrome and Explorer 9.  I am using Explorer 10, the shortness is the same for all three browsers.  Anyway to get it the same size?

Reply From: Likno Customer Support

It is in the screenshot of my previous email!  Smile

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Patricia

Excellent! I have used and loved All Web Menus for years, but as good as the software is, your service is even better!

Thank you so much!

Patricia

 

Tags: , , , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
David
Initial Email Subject: Bug: IE content padding issue 
Support Case Month: April 2012

Using: Allwebmenu pro 5.3 #Build 888

The menu content padding is different for Internet explorer 9.

Please view the example at

http://erdinger.sg/mainpage.html

If you notice the top red navigation bar, i was force to increase the height of the bar to 32px specifically for IE browser.

For firefox/chrome the top bar is 28px only.

Cheers,

David

Reply From: Likno Customer Support

Dear David,

I checked your page and saw that the “navigation_bar” div has been specifically set to 32px in IE, but I do not understand why you did this…

This is what I see in my IE9:

clip_image001

So the menu is identical to Firefox, only 28px high, but the <div> behind it is 4px bigger. Do you not see the same thing?

Can you send me a screenshot of what you see, along with a screenshot of the “about box” of your IE?

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Likno Customer Support

Dear David,

I tested your site in more PCs but was not able to see what you see. It seems that in your IE9 the font is larger (like “bold”) compared to what I see. Is it possible that you have some special setup in your IE9 like “cleartype” or similar Microsoft features that would affect the font appearance? Do you see the same problem in more PCs?

Can you also send me the “about box” of your IE9 as I asked in my previous email? This may help me to recreate the problem (if you have a different version than I already use).

Finally, if the error only appears in your IE9, you could try resetting it back to its “factory” settings to see if this corrects the problem:

reset internet explorer settings

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: David

Hi Support,

Thanks for you quick support. I've did the reset and my ie is working fine now.

Cheers,
David

 

Tags: , , , , , , , , , , , , , , ,

 

Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Rudolf
Initial Email Subject: Web Windows Modal Builder
Support Case Month: June 2012

If I use Mozilla it's ok. - If I use Google Chrome it's ok - but if I use Internet Explorer 9 it's not OK . no Windows appears.
You can test  www.seeshaupt.de

Reply From: Likno Customer Support

Dear Rudolf,

I did some further testing and it seems that the modal does not always appear when viewing the page in “quirks mode”.

IE will enter “quirks mode” (essentially IE5.5 compatibility mode) if your page does not have a valid DOCTYPE.

Please try changing this:

<html>

To this:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<html xmlns="http://www.w3.org/1999/xhtml">

This will allow IE9 to work in its normal mode, and it will also allow it to support CSS3 features (such as drop-shadows and rounded corners that are not supported in “quirks mode”).

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Rudolf

Hi Kostas,

may be a problem with the frame:

www.seeshaupt.de the index.htm is a frame with a link to start-page to  www.seeshaupt.de/Seeshaupt_Start1.htm.

If you call direct this page like www.seeshaupt.de/Seeshaupt_Start1.htm  the windows Modal worked fine

Mit freundlichen Grüßen

Rudolf

Reply From: Likno Customer Support

Hello again,

So does this resolve your problem? Or do you need to keep the frame and still make it work?

If you need the frame, did you try adding proper DOCTYPE in both your pages? (the parent page and the inner framed page)

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Rudolf

Hi Kostas

A lot of thanks.

Now Windows Modal worked fine with IE9.

Solution: only in the frame (e.g Index.htm) is necessary to include the Doctype.

Mit freundlichen Grüßen

Rudolf

 

Tags: , , , , , , , , , , , , ,

 


© 2009-2013 Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows