Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Nicole
Initial Email Subject: Modal Windows Problem with IE11 
Support Case Month: March 2014

Hi – when I test my modal windows in IE11 the window is not large enough to accommodate the text and the footer gets cut off.  I tried playing around with  the size in the style editor, but it doesn’t seem to be doing anything.  It shows fine in Firefox.  Please advise.  Thanks.

jQuery modal window

Reply From: Likno Customer Support

Hello Nicole,

This happens because you have this line of code (shown in the screenshot below). Removing that line of code should fix your issue.

image

Please, let me know how that worked for you.

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Nicole

That worked!  Thanks so much!

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Steven
Initial Email Subject: Pre-sale question 
Support Case Month: January 2014

Hi,
I have a website with a menu that no longer works in IE 10 or 11.  It is unusual in that the menu bar is at the bottom of the page, and instead of dropping down, it pops up above the link.  If I get your AllWebMenus Pro, is there a way to be able to create this?  Will it work in all versions of Internet Explorer (I tend to call it Internet Exploder)?
Thanks,
Steven

Reply From: Likno Customer Support

Hello Steven,

First, thank you for your interest in our Likno Products.

Yes, you can create that kind of menu with AllWebMenus Pro. If you position your menu relative to Window at the bottom, the following result will be automatically created, as the submenu automatically will open above the main menu items. Of course, you can also do more settings on this.

bottom menu

If you wish, you may download AllWebMenus Pro http://www.likno.com/download.html and give it a try.

AllWebMenus produce menus that will work alike in all modern browsers (including Internet Explorer 10 and Internet Explorer 11) and all devices (tablets/smartphones).

Do not hesitate to contact us in any case.

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Mikael 
Initial Email Subject:   Do not work properly on iPad?
Support Case Month: November 2013

Hi

Thanks for a great product!!

I use two menus on my pages and one of the menus is an "up" and "back" arrow, floating on the center bottom of the page. It works fine on Internet Explorer and Safari but on iPad it appears first but the disappears when you scroll down the page.

How can I solve this?

I use AllWebMenus Pro 5 version 5.3 Build #902

Thanks

Mikael

Reply From: Likno Customer Support

Hello Mikael,

I see in your page that you have compiled your menu project with AllWebMenus version 5.3.902 but you still have the library files from version 5.3.880

menu file

Please, re-compile your menu projects and re-upload all the produced files to your server (along with the awmdata folder).

Please, let me know how that worked for you.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mikael

Hi Aggelos

Yes it seem to work now on my iphone. I have to check with my ipad at home as well!!

Thank you!!

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Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Todd
Initial Email Subject:  Web Accordion Display Issue
Support Case Month: September 2013

Greetings!  I have a problem with Web Accordion.  The issue is demonstrated on the following page:  {URL REMOVED}.  I am seeking your assistance to know if this is a bug vs. something that I’m doing by somehow badly coding.

Walking past a co-worker's desk (using XP and IE 8), it would appear that:

1. An HTML bullet within an accordion pane appears to have become its own pane, and has replaced the separator (below in #2)

2. The separator that was between the 3rd and 4th pane has disappeared.

Using saucelabs.com, I was able to look at this page with different browsers and was able to confirm the issue first-hand.  I was not able to view this issue at my desk using Windows 7 with both Chrome 29.0.1547.76 m and IE 10.0.9200.16686

This is how it is supposed to look:
jquery accordion preview

Instead, the Web Accordion looks like this:

faulty jquery accordion preview

Thank you for your help!
Todd

Reply From: Likno Customer Support

Hello Todd,

Well, this happens because you have some extra </li> that you don’t need and as Internet Explorer is more strict in rendering content you see that problem there.

In order to correct that, you need to remove the 2 </li> shown in the screenshot below. Then, recompile your project and re-upload the produced files.

remove wrong code

Let me know if you need more information.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Todd

Awesome!  Thank you so much.  Can’t believe that overlooked that.  Have a great weekend!
Todd

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