Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Eric
Initial Email Subject: Issue with floating image in menu
Support Case Month: January 2013

Why is it that Explorer and Firefox look so different for my menus? Firefox spreads it the entire way across the div, while Explorer does not. Is there a way to make a menu appear the same in each?

Reply From: Likno Customer Support

Hello,

I tested your menu again in IE, Firefox and Chrome but I did not see any difference!

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Eric

They look different on my PC. Must be local settings.

Reply From: Likno Customer Support

Hello,

It seems that in Firefox the page text is larger than in IE. This includes all the in-page text as well as the menu text.

Is it possible that you have selected the “Zoom Text Only” option and you increased the text size? This would explain why the menu is also wider in order to fit the larger text.

internet explorer zoom text only

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Eric

I will say this, your customer support is superb! Thanks very much!!

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Steve
Initial Email Subject: menus don´t work any more
Support Case Month: June 2012

Hi I have bought your programs some years ago..

I made some webpages and now I realize that the menu don´t work in some browsers, like safari and the new explorer!!

How can I make to update or make it work with the new browsers??

Thanks

FEDE

Related URL: http://www.ingenieriacollado.com

Reply From: Likno Customer Support

Hello,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. IE9 was officially released in March 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view manage menu licenses

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

get activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
John
Initial Email Subject: menu and firefox/chrome
Support Case Month: January 2013

I recently uploaded a new website and my menu will not show up in firefox or chrome browsers.

It shows up fine in internet explorer.

Can you help?

Thanks,
John

Reply From: Likno Customer Support

Dear John,

This is because you are using the <table> element for positioning. Please try changing this:

<tr>
   <td height="78" colspan="2" align="center" valign="top">
       <table id="awmAnchor-menu" style="width:auto;" cellpadding="0" cellspacing="0">
            <tr>
               <td>&nbsp;</td>
            </tr>
       </table>
   </td>
</tr>

Into this:

<tr>
   <td id="awmAnchor-menu" height="78" colspan="2" align="center" valign="top">
       &nbsp;
   </td>
</tr>

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Mark
Initial Email Subject: Pre-sales Question
Support Case Month: January 2013

I am designing a site in Yahoo Site Builder.  I had previously tied a CSS Menu site which I paid for only to have it NOT work in Internet Explorer but it worked in the other web browsers.  Does yours work in Yahoo Site Builder or Internet Explorer?

Thanks I just don't want to spend the money only to have it not work.

Mark.

Reply From: Likno Customer Support

Hello Mark,

First, thank you for your interest in our Likno products.

Our menus work in all browsers, this is our most important consideration.

Concerning Yahoo Site Builder, please read the following:

AllWebMenus is compatible with any web editor that allows you to edit the html code of the pages and where you can use your own external files (js files). Yahoo Site Builder (if we are talking about a locally hosted version) takes all the control on its own.

That being said, the case is not as simple as in other html editor that let you handle the code your own way.

1. Make sure that none of the pages is open in Sitebuilder.

2. Open/Create your menu in AllWebMenus.

3. Click on Tools and then click on Compile Menu.

4. Click the "Continue" button. (or if you prefer check the "do not show this dialog in the future" box)

5. Save your Javascript file (.js) in your yahoo site directory.

6. Click on "I want to link the compiled menu to my web pages (required step)"

7. Choose the appropriate webpage(s) in the home directory (ie : :\Program Files\Yahoo SiteBuilder\sites\www.jamesriverphotos.com\ yourwebpage.html) and click the Link button.

8. Click on YES to preview (this is very important)

9. Click on Preview Page

10. Right Click on the webpage that appears and choose View Source from the menu box.

11. Scroll down to the bottom of the HTML until you find

<!-- DO NOT MOVE! The following AllWebMenus linking code section must always be placed right AFTER the BODY tag-->

<!-- ******** BEGIN ALLWEBMENUS CODE FOR menu ********

-->

<script type="text/javascript">var

MenuLinkedBy="AllWebMenus

[4]",awmMenuName="menu",awmBN="628";awmAltUrl="";</script>

<script charset="UTF-8" src="menu.js"

type="text/javascript"></script><script

type="text/javascript">awmBuildMenu();</script>

<!-- ******** END ALLWEBMENUS CODE FOR menu ******** -->

12. Highlight your similar HTML and hit ctrl-C to copy and exit without saving.

13. Close the preview webpage.

14. Return to Sitebuilder and reopen yourwebpage(s) and immediately click on Publish. This will wipe out any local changes that were made during the link process with AllWebMenus. Yahoo Sitebuilder always wipes out the AllWebMenus link process. That's why we will use the HTML Snippet function in Homestead.

15. Click on the Sitebuilder menu and create an "HTML Snippet"

16. Open the HTML Snippet and paste the HTML code you copied

17. Now move the HTML Snippet anywhere on the page that you would like your menu to appear.

18. Save your webpage

19. Go to the file listing in Sitebuilder and click on "refresh"

20. Your .js file  and a subdirectory of awmData-yourwebmenu should appear

21. Click on each of these and then click on Publish

22. Now Publish yourwebpage and preview yourwebpage and your menu should appear. It will work for any type of menu created.

Tips:

- If you want your webmenu to appear exactly where you put your HTML Snippet be sure to make Horizontal and Vertical Distance from Edge value=0. The movement of your HTML Snippet in Sitebuilder will determine where your menu appears.

- Later, each time you make a change to your menu, you should save as the same file name as the original and click YES to replace. Then when asked to create a link click on "I'm done, I've already linked the menu to my pages before" button. Then in Sitebuilder files list click on Refresh and Publish the .js file again.

Also be aware that some changes to your menus may change the awm-Datayourwbpage directory items. Check now and then for highlighted files to publish.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Jan
Initial Email Subject: Bad looking menu in MS Internet Explorer
Support Case Month: December 2012

Hi

I have a major problem with my menu built with AllWebMenus 5 Pro.

In Internet Explorer Version 5 to 9 the menu expands over the page.
I don't have any problems with Chrome, Firefox, Safari or Opera.

Please help and come back to me as soon as possible.

Regards,
Jan

Reply From: Likno Customer Support

Hello again,

According to our developers this issue is caused by the last item in your menu, which is set as a Full HTML item.

Specifically, you have a couple of images that do not have any width defined and have large title properties. In IE, the title property is instantly loaded before loading the actual image. If this is the first time you see the page, when the menu is generated and measures its items it finds the images still loading and taking up the space of the title. After the first time the images are cached, so you do not see this problem until you clear the cache files again.

The solution to this is to give a fixed width to your images in the HTML, for example:

<img style="border:0px; width: 140px;" oncontextmenu="return false" title="Vi &auml;r ett kreditv&auml;rdigt f&ouml;retag enligt Soliditets v&auml;rderingssystem som baserar sig p&aring; en m&auml;ngd olika beslutsregler. Denna uppgift &auml;r alltid aktuell&#44; informationen uppdateras dagligen via Soliditets databas." alt="Vi &auml;r ett kreditv&auml;rdigt f&ouml;retag enligt Soliditets v&auml;rderingssystem som baserar sig p&aring; en m&auml;ngd olika beslutsregler. Denna uppgift &auml;r alltid aktuell&#44; informationen uppdateras dagligen via Soliditets databas." id="img_144_148_px" src="{IMAGE URL}" />

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Jan

Many Thanks for your help.
Problem solved, thank you.

Jan

 

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