Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Todd
Initial Email Subject:  Web Accordion Display Issue
Support Case Month: September 2013

Greetings!  I have a problem with Web Accordion.  The issue is demonstrated on the following page:  {URL REMOVED}.  I am seeking your assistance to know if this is a bug vs. something that I’m doing by somehow badly coding.

Walking past a co-worker's desk (using XP and IE 8), it would appear that:

1. An HTML bullet within an accordion pane appears to have become its own pane, and has replaced the separator (below in #2)

2. The separator that was between the 3rd and 4th pane has disappeared.

Using saucelabs.com, I was able to look at this page with different browsers and was able to confirm the issue first-hand.  I was not able to view this issue at my desk using Windows 7 with both Chrome 29.0.1547.76 m and IE 10.0.9200.16686

This is how it is supposed to look:
jquery accordion preview

Instead, the Web Accordion looks like this:

faulty jquery accordion preview

Thank you for your help!
Todd

Reply From: Likno Customer Support

Hello Todd,

Well, this happens because you have some extra </li> that you don’t need and as Internet Explorer is more strict in rendering content you see that problem there.

In order to correct that, you need to remove the 2 </li> shown in the screenshot below. Then, recompile your project and re-upload the produced files.

remove wrong code

Let me know if you need more information.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Todd

Awesome!  Thank you so much.  Can’t believe that overlooked that.  Have a great weekend!
Todd

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Judy
Initial Email Subject:  Frames don't work in Mozilla Firefox
Support Case Month: September 2013

I created a menu that should bring up the page in a frame.  It works fine in IE but it does not work in Mozilla Firefox.  Is there something that I should be doing?

Reply From: Likno Customer Support

Hello Judy,

I noticed that you have given "home" name to your frame. This is a native function of window thus it does not work on Firefox.

Please, rename your frame for example home2 and it should work.

Of course, you need to change the AllWebMenus project to show home2. Then, re-compile your menu project and re-upload all the produced files.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Michelle
Initial Email Subject:  menu positioning different in Internet Explorer vs Firefox
Support Case Month: November 2013

I have my menu relative to window set for Firefox. In Internet Explorer, it's totally off the page of my site. How do I fix this without screwing it up for the other browser?
Thank you!

Reply From: Likno Customer Support

Hello,

I would recommend you to position your menu relative to an element or an image.

You have that code in your page:

image code in page

You could add an ID in your <td> (you could give it the default name that AllWebMenus gives you in positioning settings) or you could position it relative to an image, so your setting would look like:

menu relative to an image

Let me know if you need more information.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Michelle

Thank You,
Michelle 

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Rene
Initial Email Subject:  AllWebMenu - Iframe  
Support Case Month: September 2013

Hi,

i have a Problem with your AllWebMenu. It works great, but if i use an iframe to show
PDF in my website, the Submenu is in the background. Is there any workaround?

Thanks

Best Regards,
Rene

Reply From: Likno Customer Support

Hello Rene,

I am afraid that this is not possible. The PDF files (as well as Word or Excel files) are using plugins that fully take over the browser and there is no way to show anything on top of them.

The only thing that could work (but I am not sure if it is cross-browser) is if you did not have frames, and instead you used a single HTML page with an iframe in the place of the bottom frame.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Rene

Hi,

it seems to be a problem in Internet Explorer! In Firefox and Chrome it is running fine!

Best Regards,
Rene

 

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Liliane
Initial Email Subject: Likno Modal Window in Internet Explorer
Support Case Month: August 2013

Hello

All modal windows are perfect in Mozilla Firefox, however, in Internet Explorer 8 only the (x) close button appears and nothing else. The modal window content is External (i.e. on a subdomain) Would it be possible to have a look at the web site and let me know your findings.

Many thanks in advance
Liliane

Reply From: Likno Customer Support

Hello Liliane,

The first problem I see it the Linking Code. The Linking Code should look like:

<!-- ******** BEGIN LIKNO WEB MODAL WINDOWS CODE FOR project name ******** --> <script type="text/javascript">var lwmwLinkedBy="LiknoWebModalWindows [1]",lwmwName="auto",lwmwBN="264";</script><script charset="UTF-8" src="likno-scripts/auto.js" type="text/javascript"></script>

<!-- ******** END LIKNO WEB MODAL WINDOWS CODE FOR project name ******** -->

And you only have

<script charset="UTF-8" src="{URL REMOVED}" type="text/javascript"></script>

I would recommend you to download and install the latest version of Likno Web Modal Windows Builder.

Then open your modal window project and re-compile it. Re-link it to your pages and re-upload the produced files.

Let me know how that worked.

Also, you may want to change your DOCTYPE to something like:

<!DOCTYPE html>
<html>

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Liliane

Dear Aggelos,

Thank you for this quick reply.

The problem was not having the opening tag <html> at the beginning of the external page where the video is embedded.

Everything works fine now

Again, many thanks

Liliane

 

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