Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: Scott
Initial Email Subject: Web Display on iPhone/iPad
Support Case Month: January 2013

Good Morning,

I am having trouble with a web site that uses All Web Menus not displaying properly on iPads and iPhones. I have tried in the past to update the site to a current version of the AWM that supports this type of devices. However, when we view the site on these types of devices, we just see a blank space on the left side of the page where the menu should be.

Please advise.

Thanks,
Scott

Reply From: Likno Customer Support

Dear Scott,

I checked your site and the problem is indeed that you are using an older version. In this site you are using build 664 and in “{URL REMOVED}” for example you are using build 884 (which fully supports iPad/iPhone etc.).

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Scott

Thanks, Kostas.  Can you please give me a few steps I need to take to update this site?  I think I’ve opened and edited this menu in the past using the 884 build.  Is there a file I can copy from one site to the other?  Or is there another way you’d recommend to update the site?

Thanks,
Scott

Reply From: Likno Customer Support

Dear Scott,

Just open the menu project with build 884 (or newer), Compile the menu and upload the “menu.js” and “awmdata” folder.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Rajeev
Initial Email Subject: Menu alignment out
Support Case Month: January 2013

Dear Sir

Main Menu getting shifted on left in Ipad Safari browser where as it is ok in IE, Firefox, and safari browsers in my laptop.Please help

Regards,
Rajeev

Reply From: Likno Customer Support

Hello,

I checked your site and noticed that you have two menus compiled with different versions and with the library files in different folders.

This can cause conflicts and most likely you currently end up using the old libraries (as it is linked last in your page).

Please make sure that all your menus are compiled with the latest version and that your uploaded library files are also of the latest version.

Ideally you should setup your menus to all reside under the same folder and point to a single library file folder. To do this, you need to make sure that:

1) each menu has a different name

2) all your menus have the same root folder

3) your subfolders are set to the default for all menus

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Brian
Initial Email Subject: AllWebMenu does not work with iPad, iPhone or iOS device
Support Case Month: June 2012

I have several clients that are concerned that their menus systems do not show on their iPads. Likno has been my favorite for years because of cross platform ability. What do I need todo?? My version is 5.3 build 854.

Cheers from Texas,

Brian

Related URL: http://www.texasfirecrackers.com/index.html

Reply From: Likno Customer Support

Dear Brian,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. Safari 5 was officially released in June 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Han
Initial Email Subject: Android, Chrome and Firefox 
Support Case Month: November 2012

Hello Mr/Mrs,

My problem with the Likno AllWebMenus Software is, that, when I click on the main button, when there is a subutton, the link does not work on my cellphone and iPad, Samsung (Android), and at the internet, Chrome and Firefox does not work. Internet Explorer 9.0 Works perfect.

Load the page in Firefox, or Chrome,

Click for example on:  Portfolio           
the page who is linked at this Mainbutton,  portfolio.html, does not open.

Load the page in Internet Explorer 9.0
Everything Works fine!? !

What can I do to solve this problem?

Reply From: Likno Customer Support

Dear Han,

Please have check if you have enabled the “ignore link” property for parent links:

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Dexter
Initial Email Subject: MegaMenu not being displayed on Safari browsers
Support Case Month: July 2012

I'm using AllWebMenus on a new version of my site (I really love your program!). All is was well until I was in an Apple store and noticed that the menu doesn't appear at all when the site is viewed on any Safari browser: not on the Mac, iPad or even Safari running on Windows.

I've tried eliminating all z-index settings, removing graphics and changing the position of the menu but nothing worked. The menu does display really well in IE, FireFox and Chrome - all on Windows, and on Chrome on the Android OS.

The test website is at www.tufac.com.
Any ideas on what I should try next?

Thanks!

Dexter

Reply From: Likno Customer Support

Hello Dexter,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. IE9 was officially released in March 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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