Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Scott
Initial Email Subject: Web Display on iPhone/iPad
Support Case Month: January 2013

Good Morning,

I am having trouble with a web site that uses All Web Menus not displaying properly on iPads and iPhones. I have tried in the past to update the site to a current version of the AWM that supports this type of devices. However, when we view the site on these types of devices, we just see a blank space on the left side of the page where the menu should be.

Please advise.

Thanks,
Scott

Reply From: Likno Customer Support

Dear Scott,

I checked your site and the problem is indeed that you are using an older version. In this site you are using build 664 and in “{URL REMOVED}” for example you are using build 884 (which fully supports iPad/iPhone etc.).

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Scott

Thanks, Kostas.  Can you please give me a few steps I need to take to update this site?  I think I’ve opened and edited this menu in the past using the 884 build.  Is there a file I can copy from one site to the other?  Or is there another way you’d recommend to update the site?

Thanks,
Scott

Reply From: Likno Customer Support

Dear Scott,

Just open the menu project with build 884 (or newer), Compile the menu and upload the “menu.js” and “awmdata” folder.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Brian
Initial Email Subject: AllWebMenu does not work with iPad, iPhone or iOS device
Support Case Month: June 2012

I have several clients that are concerned that their menus systems do not show on their iPads. Likno has been my favorite for years because of cross platform ability. What do I need todo?? My version is 5.3 build 854.

Cheers from Texas,

Brian

Related URL: http://www.texasfirecrackers.com/index.html

Reply From: Likno Customer Support

Dear Brian,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. Safari 5 was officially released in June 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view manage menu licenses

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

get activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: customize menu items
Support Case Month: July 2012

Will your software allow custom background and width for all buttons on all levels? (Most important is the top level needs custom art for each button; on and off states.

thanks for your response.

Reply From: Likno Customer Support

Hello,

Yes, our menus can be fully customized, not only per "level" but also per "item" (button).

Each menu item can have a different design for the top level and all other levels (which are unlimited).

I suggest that you download and play with the Trial version:

http://www.likno.com/download.html

You can set the main styles (per level) in the Style Editor:

Then you can “customize” each item as you wish in the Menu Editor:

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: User

need to know one more question... VERY IMPORTANT...
see attached, how do I get rid of the boxes around the art? I don't want that!!!!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Hello again,

Let me answer your questions in turn:

1) Yes we have indeed tested our products in iPhone and iPad, as well as many other smartphones and tablets. AllWebMenus fully supports all the latest browsers and mobile devices.

2) Yes, it is HTML5 compatible.

3) The “boxes” you see is most likely the background color of the Group. Please check if you have a “Distance Between Items” that will allow the Group background to show:

menu distance between items

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Menu use with the Iphone/ipad
Support Case Month: July 2012

Is there any special coding to allow the menus to be seen with the ipad and iphones

Related URL: http://www.rmpopwarner.com/Developmetroom/index.html

Reply From: Likno Customer Support

Hello,

menu compiled with old version

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. IE9 was officially released in March 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view manage menu licenses

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

get activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Dave
Initial Email Subject: dropdown support for iPad & iPhone
Support Case Month: April 2012

Is there support within AllWebMenus 5 for iPads and iPhones using Safari when using dropdowns on mouse overs?
Should I be doing something special to support these devices?
Thanks
Dave

Related URL: http://www.homeviewwindows.co.uk

Reply From: Likno Customer Support

Dear Dave,

Safari 5 was first supported back in May 2011 (just before the official Safari 5 version was released). I checked your site and see that your menu is compiled with a recent version, so you should not have to do anything else. Your menus should work fine in Safari 5 in all platforms (PC, Mac, iPhones & iPads).

Do you see some problem? If so, please give us more specific information and if possible send us a screenshot. If you updated your menus only recently, please try deleting Safari’s “cache files” and refreshing the page, as it is likely that you are still seeing the old files (this is especially true for mobile devices).

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Dave

Thanks for the reply.

The issue I currently have with the site is specific to Mac iOS devices (iPad & iPhone).

The sites menu features drop-down menu items which appear on a mouseover state. Obviously when using a touch screen device you don’t get the same mouse action.

Having checked your support knowledge base I’ve seen that we can now populate the menu through the 1st UL/LI structure found, so I’m going to give that a go.

I think on reflection the main issue my client encounters is that because I have a link on the top menu item, when they click/tap on this using their iPad, rather than seeing the dropdown menu options, they get take to the top level link instead!

Thanks again for the reply/support. Please feel free to close this ticket down as I think I’ve now got it covered… I guess I should have done some more reading in your knowledge base first.

thanks,
Dave

Reply From: Likno Customer Support

Dear David,

Actually, we have special code in our libraries so that when you are using a touch device the first click will open the submenu and the second will follow the link.

If this does not work for a specific device, then we should correct it! Does this happen in both iPads and iPhones?

I will forward this case to our developer team and let you know as soon as I have more news. If this is indeed a bug, I expect a fix to be release within next week.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Dave

Hi Kostas,

Yes indeed I experienced the issue on my iPhone 4s and my client originally spotted the issue on his wife’s iPad 1, then on his own iPad 2

Hope this helps.

For now on my site I’ve taken off the link to the top level item, so on a PC you naturally get the drop down on a mouse over, and on a touchscreen device you get it when you tap on the top level item.

I’d be interested in a ‘fix’ though.

All the best,
Dave

Reply From: Likno Customer Support

Dear David,

We did more tests regarding this issue, and we found both iPods and iPads to work properly. This is to say that the first touch would open the submenu and the second would follow the link.

If you believe that this does not work in your case, please create an online example that we can also check and let me know.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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