Knowledge Base support case for Likno Web Scroller (jQuery Slider) Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Joe
Initial Email Subject: Scroller issues 
Support Case Month: January 2014

Hi,
I just purchased Scroller and have figured out how to make my project. But when I try to Publish, it gives me the wrong paths, so I have to manually fix things in Dreamweaver.
I'm sure I'm doing something wrong, but can't figure out what.
The attached screenshots should illustrate my problem. I made a folder called "scroller" into which everything associated with the project goes, but the source for the javascript file doesn't reflect that. And I've specified the correct path in the Project Properties.
Also, where should I go for the likno_scroller_project_content? The program supplies the sample page content paths, but not the actual content paths.
I've noticed a few bugs, as well.
The help file mentions clicking on the "Compile" button, which doesn't exist. I assume it should read "Publish".
When I click "Import Images" to add more photos to my project, all of the links (URLs) I've set up for the existing photos are deleted. Very frustrating.
I found a typo on the "Sample Code" tab: It's at the bottom of the page--the tick box "sroller separators".
Thanks for your help.

Joe

Reply From: Likno Customer Support

Hello Joe,

First, thank you for your purchase and your feedback.

When you publish your Image based Scroller a folder "lwsc_sample_images" will be created in the Publish folder you have specified and it contains the images for your scroller items.

scroller code

So, uploading the compiled files to your server should work as expected.

file structure

For example you have the www.yourdomain.com, in order to see the index_lwsc_sample.html you need to upload the index_lwsc_sample, likno-scripts (folder) and lwsc_sample_images (folder) to your root folder so after that, opening the www.yourdomain.com/index_lwsc_sample.html should show the scroller as expected.

As for the links that are removed after your click on "Import images" to add more images, I will forward it to the development team.

Please, let me know if you need further help.

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Joe

Just so I understand correctly (I'm slow): The folders (likno-scripts and lwsc_sample_images) need to be uploaded to our server in order to view the page locally?
Thanks for your help.

Reply From: Likno Customer Support

Hello Joe,

I thought you wanted to see that slider live on your server.

When, you Publish a scroller project, you see on the settings the Publish Sample Page and it is checked "Open after publishing".

publish sample jquery slider page

So, when you have published the scroller project, this page automatically opens in your default browser and you should see the scroller live.

Didn't this happen to you?

Could you export and send me your project file, so that we can have a better look at the problem.

This is what you should do to export your project into a ZIP file and then email this ZIP to us.

image

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Joe

Hi --
I was trying to put the code in my page and viewing it locally. I don't want to go live with the scroller until I know it's working--and until the site is done. I have everything in a temporary folder called www.mysite.com/2012 while I design the site. Once I'm ready to go live, it will all be moved to www.mysite.com, which necessitates having relatives links for everything.
I've attached the file for you to look at, if you need to. I've also attached the page into which I have inserted the code. I wonder if that is perhaps where I went wrong.
Thank you.
Joe

Reply From: Likno Customer Support

Hello Joe,

With the code you have in the page you sent me when you have the page live, you should have in your public_html folder (root folder on your server) the scroller folder which contains the likno-scripts folder (that contains the JavaScript files needed for your scroller). So, the path would be {root folder}/scroller/likno-scripts

Then, you should have your images in the path {root folder}/scroller/photos/{all your scroller photos here}

jquery slider code

Please, let me know if you need further help.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Joe

Ok, I think I'm good now.
It's working.
Thanks for all your help.

Reply From: Likno Customer Support

Hello Joe,

Glad to see you are good now Smile

Do not hesitate to contact us in case you need further help.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Donald
Initial Email Subject: mobile menu applications
Support Case Month: February 2014

My question(s) are:

I have been out of the web design arena for 3 years and want to return – do AllWebsPro menus work for the new platforms such as cell, tablets, androids, windows, apple o/s's ?

Are these flash based ?  What about all the java problems I’ve heard about and browsers restricting java and flash, etc.

Do you have a sample site with these – cell phones, tablets, that I can see where AllWebMenusPro are used ?

What editor for these newer applications, cell, tablets, etc., would you suggest?

Thanks,
Donald

Reply From: Likno Customer Support

Hello Donald,

AllWebMenus supports all the latest browsers and devices (PCs, tablets, smartphones).

The menus created by AllWebMenus can be either JavaScript based or CSS based. There is no flash, so you would not have any problem. The menus will be displayed in any browser.

You may want to see a responsive menu example http://www.likno.com/examples/responsive-menu-above-green-line-resize-page.html (you can either resize your browser window or see that from different devices).

You may also want to see more menu examples: http://www.likno.com/jquery-builders/examples.php?p=awm&e=vertical

For code editing we use and we really like it a lot the PhpStorm which is a really powerful code editor: http://www.jetbrains.com/phpstorm/

But you may need something like Adobe DreamWeaver, WYSIWYG Builder, Microsoft Expression Web. I would propose to take a look on those and see what best fits your needs.

Please, let me know if you need further help.

Thank you.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Donald

Thank you kindly for your courteous and prompt reply !

Best,
Donald

 

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Rudolf 
Initial Email Subject: Web Windows Modal Builder 
Support Case Month: January 2014

Hello support,

I need your help: I would like in one page different elements a link to different linkno web modal

Here example:

<!-- ******** BEGIN LIKNO WEB MODAL WINDOWS CODE FOR otto ******** -->

<script type="text/javascript">var lwmwLinkedBy="LiknoWebModalWindows [1]",lwmwName="otto",lwmwBN="246";</script><script charset="UTF-8" src="likno-scripts/otto.js" type="text/javascript"></script>

<!-- ******** END LIKNO WEB MODAL WINDOWS CODE FOR otto ******** -->

<!-- ******** BEGIN LIKNO WEB MODAL WINDOWS CODE FOR luithlen ******** -->

<script type="text/javascript">var lwmwLinkedBy="LiknoWebModalWindows [1]",lwmwName="luithlen",lwmwBN="246";</script><script charset="UTF-8" src="likno-scripts/luithlen.js" type="text/javascript"></script>

<!-- ******** END LIKNO WEB MODAL WINDOWS CODE FOR luithlen ******** -->

And here the link in the same page:

                   <area alt="" coords="321, 142, 329, 137, 336, 134, 331, 120, 320, 111, 317, 96, 319, 74, 295, 67, 285, 79, 284, 96, 305, 104, 314, 120, 321, 136" id="otto" href="javascript:void(0);" shape="poly" title="Frank Otto&#10;mehr info...">

                                                                  <area alt="" coords="333, 161, 343, 134, 352, 123, 367, 118, 376, 106, 369, 89, 350, 84, 336, 90, 332, 97, 331, 110, 335, 122, 335, 128, 323, 137, 330, 147" id="luithlen" href="javascript:void(0);" shape="poly" title="Thomas Luithlen&#10;mehr info...">

The Link to ID=”otto” doesn’t worked – always is called ID=”luithlen”

modal window compiled javascript files

Can you help or is my wishes impossible?

Thank you for your help.

Kind Regards,
Rudolf

Reply From: Likno Customer Support

Hello Rudolf,

This happens because both modal window project have the name of Modal_Window_1, thus it gets confused.

One solution is to rename for example the otto modal window project.
Open the otto.wmw in Likno Web Modal Windows Builder.
Select Modal_Window_1 and click Rename.

Give it a name, for example Modal_Window_otto and click ok.

Re-compile your project and re-upload the produced files to your server.

modal window name

Another solution, which is much cleaner is to have only one modal window project and you can have both modals inside that project. This means that you are required and load only one JavaScript file instead of 2.

You can click on Add as shown below and then add you modal window for luithlen. You then can have the same settings as you had in the single file.

new modal window

You can set the ID as you had set in each separate file, so the the Modal_window_otto you can have the ID "otto" and for the Modal_Window_luithlen you can have the ID "luithlen".

Then you can compile that project and link it to your page.

Let me know if you need further assistance.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Rudolf

Hello Aggelos,

Thank you very much.

Your support is high class, you get five stars.

It  worked perfectly,

I have chosen the second solution.

Best regards from Bavaria.

Kind Regards,
Rudolf

 

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Knowledge Base support case for AllWebMenus Pro and Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Chris
Initial Email Subject: Tooltips and Menus
Support Case Month: August 2013

Hi. 
As you will see from my site, I have a mega menu, and I am attempting to tooltips from Likno Web Tooltips.  I have been able to add them successfully to the Main Menu Group.  However, I have not been able to get the Likno Web Tooltips to display in the Sub-menus - just the default tooltip formatting or the standard tooltip format for the page that links to the sub-menu.

On the sub-items style I want to use "Tooltip_MegaMenu" that displays the tooltip to the right of the target. This tooltip has been compiled with Source AllWebMenus. There is a title for each submenu item, as displayed.

Perhaps instructions or a demo for mega menus would help as I was unable to find anything in the manual or knowledgebase.

Hope you can help.  The software works fine otherwise thanks.

Regards,
Chris

Reply From: Likno Customer Support

Hello Chris,

Please, download the latest version of Likno Web Tooltips Builder  http://www.likno.com/jquery-tooltips/download.php

After you have installed it, open your tooltip project and make the following changes:

likno tooltip content source

After you have finished with the changes, re-compile your tooltips project and re-upload the produced files.

Then in your AllWebMenus project you need to add the class="megaTooltip" where you want the Tooltip to appear.

likno tooltip element

Compile your menu project and re-upload the produced files.

Let me know if you need more information.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Chris

Hi again Aggelos,

Following my previous email, where I asked about interference between Toolip_Page and Tooltip_Mega  I made a change to Tooltip_Page (attached).  On the project tooltips tab, I changed Opens When to “Some of the page ….” and  defined a class name.  This change allowed both tooltips to be previewed as intended – it appeared to stop interference.  On compiling, the tooltip Tooltip_Mega was displayed in the menu for the first time, but not for the whole menu – only for subitems linked to the page that was open.  The rest of the menu used default formatting – as described in my previous email.

It would be useful to be able to use the in-page method with “ALL” title and alt items on the page (without having to define class), plus have mega menu items pick up tooltip style (with defined class), but across the whole menu, not just parts as I am currently generating.

Regards

Reply From: Likno Customer Support

Hello Chris,

Have you changed anything in the meantime as I see in this url {URL REMOVED} the submenu tooltips to appear in all submenus.

You can use the In Page source and ANY page element that uses title or alt. Note though that this will affect anything in your page. So if you have another alt or title in any other element in your page will be displayed in the Likno Tooltip. In this case, you don’t need to define any class for the tooltip.

tooltip content settings

If you need some specific tooltips to show differently then you could have the in page source option for SOME of the page elements and define a class for those items.

Let me know if you need more information.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Chris

As I noted in my email this morning, I made my own tooltips with CSS for the menu (submenu groups), but I would prefer to use tooltips from Likno if I can get them working.

At the weekend I recompiled the site after changing my template in Dreamweaver, so the Likno calls appear in a slightly different order – this was so my menus stayed linked when I updated the page template.

I have attached two images to demonstrate the problem I have with Likno Tooltips. They are both from the page article1894ReformDressWedding.html – the bottom item on the “Articles” submenu. The page is on my computer, not on the website.  The browser is Firefox.  I have attached a copy of both my tooltips and the Menu as exported. 

The page on my computer is the same html as the version on the website so you can see the source html – {URL REMOVED}. However, the javascript  tooltip on the website is different to the zip file attached – so that Likno tooltips will not display in the submenu groups on the website version, but will on my computer.

View1 – this shows two tooltips for an item in the Articles submenu group - The green tooltip is the one generated by Likno Tooltips.  The orange tooltip is from my css.  Both tooltips get their data from data-tooltip in the menu html.  You will note that “Articles” is highlighted in the menu. 

View2 – this shows only one tooltip for “Comrie” – the orange tooltip from my css.  The green Likno tooltip is not generated, but should be too. 

The problem demonstrated is that the Likno tooltips are only displayed for the items that relate to the page being displayed – the one with the yellow item highlighting.  I would like the tooltips to display for the whole menu, not just for the page item opened.  If you can get this working I will delete my additional css, and use the Likno tooltips!

I hope the jpg files assist in demonstrating the problem.  As I am not in to javascript, I am not sure if the order of making javascript calls in my html affects how Likno software works?  All pages have Allwebmenus and tooltips, some have modal windows.  Perhaps get the order of my javascript calls checked too?

I look forward to hearing from you.

Regards,
Chris

Reply From: Likno Customer Support

Hello Chris,

Please, check the live option in your Tooltip_Mega

live option in likno tooltips

Then, re-compile your project and re-upload the produced files.

This should solve the problem  and you could see your likno tooltip wherever you have the attribute data-tooltip.

Let me know if you need more information.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Chris

Thanks very much for the assistance.  All working now and uploaded. 
Regards,
Chris

 

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Knowledge Base support case for AllWebMenus, Likno Web Scroller Builder, Likno Web Modal Windows Builder, Likno Web Accordion Builder, Likno Web Tabs Builder, Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Aiad
Initial Email Subject:  Native Apps
Support Case Month: August 2013

Hi, I want to use your products for my project building mobile apps with jQuery mobile and Phonegap, it looks like your products are compatible with that as it is based on JavaScript, so I do not know if somebody has test that?

Thanks

Regards,
Aiad

Reply From: Likno Customer Support

Hello Aiad,

Well, yes our products are based on JavaScript (jQuery). I can't recall any customer using specifically phonegap. But, as phonegap is based on HTML/CSS/jQuery I don't think you will have any problem.

I would recommend you to download the products you are interested in and test them before purchasing.

You can download all the builders here: http://www.likno.com/jquery-builders/download.php

Let me know if you need more information.

Thank you!

Kind Regards, 
Aris
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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