Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Keld
Initial Email Subject: I have two menus
Support Case Month: July 2012

Dear support

I use joomla 2.5. and are excited over the possibilities of the AllWebMenus. This is my second webpage and i am a absolute beginner in the field. I use a lot of time to fool around - but i am determined to be better at the job.

I do have one problem, that seem difficult for me to solve and I hope that you will be able to help me with that.

I am a registered user. I have downloaded the latest AllWebMenus PRO var 5.3. and also the newest software AllWebMenus joomla menu component ver 1.1.15. I have generated the menu structure code from the webpage to use in the desktop program. I have compiled the structure - and uploaded everything to my webpage - but now I got two menus - the old joomla menu structure behind the new. I do not want two menus on top of each other.

I have tried a lot of things for a long time now and I am sure that there is a small thing, that I have done wrong. I hope you can help we with that please.

I am looking forward to hear from you.

Reply From: Likno Customer Support

Hello,

The two menus are not really related. If you want to remove the original Joomla menu, you have to do this from within the Joomla admin. This will not affect the AllWebMenus menu.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Keld

The menu is not showing in Explorer but is ok in chrome and firefox. What can I do to make it work. The site is www.trolleogkunze.dk

Regards
Keld

Reply From: Likno Customer Support

Dear Keld,

I just visited your site, but I did not see any menu there at all. There is no Likno code in the URL you sent.

Did you remove the menu in the meantime?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Keld

Dear Kostas

The menu should be appearing when you push the second menu item in the horizontal menu line - saying: "Vi tilbyder".

It should be to the left as usual vertical menus is - and you should be able to se it in Chrome and Firefox - but not in Explorer.

In fact I think the menu-program is rather fantastic and i am happy about it. So I would like it to work in IE also.

Would you take another look at my page and maybe give me some advice, please - as I am keen to learn - and there is so much to learn.

Regards

Keld :)

Reply From: Likno Customer Support

Dear Keld,

I checked the new URL and indeed there is a menu there that shows in most browsers but not IE.

The problem is with the Positioning element. Specifically you are not supposed to have a plain number as an element ID. This is considered "bad HTML" and although most browsers can cope with it, IE will just through an error and stop running any scripts on the page.

The ID can contain letters and numbers but must always start with a letter.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Keld

Dear Kostas

Thank you for the support.

I understand the problem and have been searching intenstly trying to find out what to do next. As I am looking at the joomla side - all it says is the side ID number (which is 480). There are nothing else to see. I have also been reading the help manual - and i just dont get it. Im on the edge of giving up. Do you have any ideas about what I should do now, then kindly please let me know. I will be very thankfull.

Regards

Keld :)

Reply From: Likno Customer Support

Dear Keld,

So you are not able to change this ID? Was this automatically generated by Joomla?

Then just try using the parent DIV, with class "module_content":

menu relative to an element

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Keld

Dear Kostas,

Yes that was all I got from Joomla – BUT your support did the job. Now the menu looks fine in Explorer.

I thank you so much for being helpfull.

Best regards

Keld  Smile

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
John
Initial Email Subject: menu in Joomla 2.5
Support Case Month: April 2012

Please, I want to use this apps for Joomla 2.5. However, I could not get the apps in Joomla extensions. Kindly direct me to where I will get it or how to integrate it in to CMS web pages.

Thank

Reply From: Likno Customer Support

Dear John,

You can get the Joomla component from our dedicated page:

 http://www.likno.com/addins/joomla-menu.html

There you will also see detailed instructions on how to install and use it in order to add your menus to your pages.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: John

Thanks

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Wilson
Initial Email Subject: Menu not shown online in Joomla website
Support Case Month: July 2012

Dear Sir,
I am currently trying the software in Joomla. Everything is perfect on local pc. But when I'm trying it on server, everything works fine but menu is not displaying.
My site is http://www.ecreators.in/album/
Even source code is showing menu22 is present and it's position is relative to banner1.jpg which is also there. I have also enabled the plugin. Installation is perfect without any errors (Joomla 2.5 component).
Why it's not showing on server when it is perfect on localhost. Please advise if I need to do anything extra on server.
Regards,
Wilson

Reply From: Likno Customer Support

Dear Wilson,

It seems that you compiled the project only for Localhost!

Did you purchase a license yet? If not, then I am afraid you cannot view it online!

If you did purchase a license, then please open your project in AllWebMenus and go to “Add-ins -> Joomla Menu -> Choose Domain” to correct this.

Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Wilson

Dear Sir,
Thanks. I am satisfied with your software on both static and dynamic sites. I will come back to you soon.
Regards,
Wilson

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Brent
Initial Email Subject: Problem in Joomla 2.5
Support Case Month: August 2012

Hi Guys,

I am experiencing problems with AWM in Joomla 2.5.6.

1. I created the main Menu and Called it AllWebmenus:main It works fine as a main menu. The menu is set to display on all pages.

2. I created a side menu (vertical menu) in Joomla called training and selected it to display on all pages and added menu items to this. However, when I click on the side menu link the page opens but does not display the AWM main menu.

It is important to note that if I enable the Joomla main menu it does work properly.

What am I doing wrong? I cannot seem to find out.

Related URL: http://dev2.netwisedev2.co.za

Reply From: Likno Customer Support

Dear Brent,

I visited several pages using the top menu and noticed that you have different side menus. However, all of them seem to have bad links that lead to “page not found” errors, and the only exception is the first link of the “training” side menu, which points to a “component” page. This “component” page is the only page I found that did not have the top menu. So I assume that the problem is really with the Joomla left-side menus and not with AllWebMenus.

Please let me know if you have more information regarding this problem.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Brent

Hi Kostas,

Can you check on your side if the addition of aliases for the menu items are in fact picked up by AWM or not? If not, can you look into this please?

Much Appreciated.

Warm regards

Reply From: Likno Customer Support

Dear Brent,

I can have a look on this, but the problems I saw were not in AllWebMenus! They were on the other left-hand-side-menu you had…

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Brent

Hi Kostas

Not to worry, I just found the problem. He assigned an internal url to an external url menu item type. I think the problem comes in when you activate the main menu and it still appears, but the AWM menu does not appear. The question is why does Joomla still show the main menu but AWM that is selected to show on ALL PAGES does not?

Warm Regards

Reply From: Likno Customer Support

Dear Brent,

I am afraid I do not really understand what the remaining problem is now.

Can you please explain in more detail and send me a URL to check?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Brent

Hi Kostas,

No problem. Consider the problem resolved. Thanks for the help. The problem was related to my client trying to insert an internal url in an external url menu item. I  created an article and changed the menu item to a single article and it works fine.

Have a great day further.

Warm Regards

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Highlighted menu item
Support Case Month: October 2012

Hi Kostas,

If you look at the link provided you will see I have enabled the menu item that is active to remain highlighted with the mouse-over button and this works well. However, if you look at page 2 and page 3 the menu item for that article is no longer highlighted. In Joomla this is one long article with page breaks. Is there any way to keep that menu item highlighted on pages 2 and 3 in Joomla 2.5?

Related URL: http://www.drive-report.com/index.php/riskm

Reply From: Likno Customer Support

Hello,

I am afraid that cases like this cannot work automatically as they really are different pages.

You can always highlight the required item manually. To do this however you need to add a specific code *before* the Linking Code and this may prove tricky in Joomla.

auto highlight menu item

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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