Knowledge Base support case for Likno Web Modal Windows Builder and Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Paolo
Initial Email Subject: modal builder 
Support Case Month: November 2012

Dear Kostas,

I hope you are doing fine.

Is it possible to manage the tooltip colors (background, text etc) dynamically or external from the default css file? Is that also possible for the modal window builder?

Many thanks,
Paolo

Reply From: Likno Customer Support

Dear Paolo,

I am afraid that this is not currently possible, as the styles are applied by the Modal library directly onto the Modal Window elements and would overwrite any external CSS.

The same thing applies to the tooltips, although it may be easier to override it there as the style is static (in the sense that it does not change when you mouse-over etc.).

If you open the compiled js file of the tooltips, you will see that there are two places where the styles are defined as actual CSS classes that are appended to the document head. I guess that if you know your coding, you can overwrite (or override) these with your own values.

Still, I am afraid that we cannot provide any support and guidance on this, and it will be your sole responsibility to ensure that things work correctly and cross-browser.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: internet explorer layout issues
Support Case Month: January 2013

Our working menu is hosted on the page listed above.  However, in Internet Explorer, the last item in each section of our menu, or the last sub-category beneath each primary category is cut off.  When viewing the generated CSS, the height of each category set is 80px (class="ldmttreespn").  If we can change that height to auto, it should correct the layout issue.  What is the best way for us to adjust the CSS associated with our menu?  Can we access the CSS file or does the CSS need to be generated via JS and included in the tree.js file?  If the latter is the best option, can you provide the JS we'll need to use so as not to interfere with the working menu?

Reply From: Likno Customer Support

Hello,

The problem is not with the menu height, but with each item height. If you look carefully, you will see that in IE the menu also has extra space between each item breaking the design and pushing everything down

This seems to be caused by the following CSS in your page:

menu CSS properties

Do you think you could remove this or change it to “line-height: 16px;”?

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Paul
Initial Email Subject: Numbers with menu links
Support Case Month: June 2012

When I make any selection off my main menu to another web page, I get numbers at the end of it like this:

http://www.bkglrc.com/index.html#.T9dJFcXNl2k

I have two separate menus, with separate folders to contain each JS and image files.  None of my other web sites I use your menus on are doing this.  I'm at a loss for the reason.

The only software that does not produce these numbers is MS explorer.  I see the numbers in Chrome, FireFox, Safari.

Any help or direction would be appreciated.

Thank you, Paul

Reply From: Likno Customer Support

Dear Paul,

This is not related to our menus in any way.

I am pretty confident that it comes from the “google translate” code you have in this site.

Note that even if you type the URL by hand in the address bar, it “refreshes” automatically and shows the same code at the end.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Paul

Thank you Kostas!

Obviously you are very experienced... I have been staring at this code for weeks now trying to figure out the problem, searching your Q&A data base..

Paul

Reply From: Likno Customer Support

Dear Paul,

Did you verify that it is indeed caused by Google Translate code?

Anyway, in case you run into other problems in the future, remember that we are here to help.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Paul

Yes I moved the google to another part of the template - replaced all menus and after refresh they link without numbers.
Thank you muchly
Paul

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: menu won't display on blogger site
Support Case Month: December 2012

We were able to successfully set up a working menu on our third party server, where the js and image files are hosted: example.com

We then recompiled and re-linked the files for site.com and pasted the menu code, with absolute paths for the js files, on a new page: site.com/p/blog-page.html

The menu however does not display on the site.com site.

Do the JS files need to be compiled for example.com or site.com?

Thank you for your help!

Reply From: Likno Customer Support

Hello,

In order for this to work, your tree files must be compiled for the domain in which the tree will be shown (not the domain in which the compiled files reside).

I noticed that you used the following ID:

id="Sparkys Answers Blogger Menu"

I believe that spaces are not accepted in IDs and that this is the reason your tree menu does not show. Please try correcting this and let me know if it fixed the problem.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Steve
Initial Email Subject: Integrating with Blogger
Support Case Month: December 2012

Hi,

From past support answers, I know that we can host the menu on a separate server and on it's own site. We are working on doing just that but my developer asked me to relay this question to you for an answer.

"Can you get in touch with Likno and confirm whether or not we can upload the JS and related files to an accessible server, and then install the menu on Blogger.  I successfully embedded a widget to my test Blogger blog.  The widget contains links to JS files hosted on a 3rd party server, so in theory, it should work."

Thank you for your time and patience.

Steve

Reply From: Likno Customer Support

Dear Steve,

We have done similar test in the past. There should be no problem in uploading your JS file in a different server and this should work in Blogger or anywhere else, as long as you are not using the menu in https pages. If you try to do this with https pages then it is considered a security breach as all files must originate strictly from the same server (in this case even “likno.com” and “www.likno.com” are considered different domains!).

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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