Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: I have upgraded, recompiled and FTPd the file, still not visible in IE
Support Case Month: May 2013

Hello, I had a working drop-down menu running for years on my site: {URL REMOVED}. But week before last it disappeared.

Today I renewed my subscription and updated my installation of Likno, recompiled the file and FTPd to the server. Cleared my browser cache but still can't see the menu in IE 10. Any help you can provide would be appreciated.

Thank you

Reply From: Likno Customer Support

Hello,

It seems that although you compiled your menu with the latest version and you indeed uploaded the “menu.js”, you neglected to upload the “awmdata” folder which has all the library files:

image

Please upload this too in order to fix the problem.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Kim
Initial Email Subject: menu not displaying
Support Case Month: March 2013

The menu is not displayed in Internet Explorer.

Thanks,
Kim

Reply From: Likno Customer Support

Hello Kim,

The problem is that although you compiled your menu with a pretty recent version, the online library files (“awmdata” folder) are still from very old version (Jan ’10):

old menu library files

Please make sure that you also upload the “awmdata” folder when you compiled your menu in order to resolve the problem.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Kim

You are a genius!  Thank you so much.

 

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Knowledge Base support case for Likno Web Modal Windows,  abstracted and stripped of all user’s private info.


Initial Email From:
Terry
Initial Email Subject: Scrollbars on Modal Builder will not Hide 
Support Case Month: January 2013

I have tried everything to remove the scrollbars from the modal window but it remains.  How can I remove  them?

On the window click on the second image to see the modal window

Thanks,
Terry

Reply From: Likno Customer Support

Dear Terry,

I believe I have found what was causing the problem on the library side and I have corrected it.

Please download the latest build (254.2 – you should now have 254.1) and let me know if this fixes the problem.

http://likno.com/jquery-modal-windows/download.php

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Terry

Kostas,
New lib worked!   Thanks so much!
Terry

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Matt
Initial Email Subject: Issue with floating image in menu
Support Case Month: January 2013

I use floating images in my menus.  They show up fine in IE but not Firefox.  The space for the image is there but the image is not.  It is like it is recognizing that there should be an image there but it will not display.  Can you tell me why?  The attached image shows the floated image and the properties for the floating image.
  menu problem

Thanks,
Matt

Reply From: Likno Customer Support

Dear Matt,
I see that you are using a very old version of AllWebMenus and it is very possible that this is the cause of the problem. I strongly recommend downloading, installing and (if required) activating the latest AllWebMenus version. Then recompile your menu with this and upload the compiled menu file and menu library folder (“main_menu_top.js” file and “awmData-main_menu_top” folder).

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Matt

Thank you.  I did not realize the link to the index page needed to be re-built.
Thanks,
Matt

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Rajeev
Initial Email Subject: Menu alignment out
Support Case Month: January 2013

Dear Sir

Main Menu getting shifted on left in Ipad Safari browser where as it is ok in IE, Firefox, and safari browsers in my laptop.Please help

Regards,
Rajeev

Reply From: Likno Customer Support

Hello,

I checked your site and noticed that you have two menus compiled with different versions and with the library files in different folders.

This can cause conflicts and most likely you currently end up using the old libraries (as it is linked last in your page).

Please make sure that all your menus are compiled with the latest version and that your uploaded library files are also of the latest version.

Ideally you should setup your menus to all reside under the same folder and point to a single library file folder. To do this, you need to make sure that:

1) each menu has a different name

2) all your menus have the same root folder

3) your subfolders are set to the default for all menus

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

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