Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Peter
Initial Email Subject: Modal windows questions
Support Case Month: April 2014

I've  purchased another 3 domain modal setups. I've completed the modal menus as required and it works fine  on my computer but not on line.

It says this will only work on my computer, but not on-line only with an I.P. Number address and I need to purchase an update (which I've already just done) before starting the project.

Please advise.

Brian

Reply From: Likno Customer Support

Hello Brian,

First, thank you for your purchase.

You need to Activate your Likno Web Modal Windows Builder with the updated license.

The steps to do that are:

       1. Install Likno Web Modal Windows Builder (the latest version).
      
       2. Open Likno Web Modal Windows Builder.

       3. Go to Help -> Enter Activation Code.

       4. Copy the Installation ID and switch back to your likno user area.

       5. Go to Likno Web Modal Windows Builder -> Get Activation Code.

       6. Select the updated license, paste the Installation ID you copied and click "Give me the Activation Code".

       7. Switch back to Likno Web Modal Windows Builder and paste the Activation Code.

       8. Click "Activate" and you are ready to go.

This way you will have the latest version of  Likno Web Modal Windows Builder with the updated license activated and with your allocated domain updated.

So, then you need to open your modal window project and compile it. While you are in the Project Properties window choose to compile the project for your allocated domain.

Please, let me know if I can be of further help.

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Todd
Initial Email Subject: Reinstalling AllWebMenus Pro
Support Case Month: February 2014

I'm the Webmaster for our school, and I've been using AllWebMenus PRO for a few years now, and love it!  I recently got a virus or something on my computer that requires a reimaging of my computer.  When they do that, I'll lose my program file, since it was a download.  How can I reinstall it once my computer is reimaged? 
Thanks so much!

Reply From: Likno Customer Support

Hello Todd,

The procedure to download, install and activate your AllWebMenus is:

1. Login to your likno user area (http://www.likno.com/userarea)

2. Go to AllWebMenus -> Download most recent build you are entitled to activate.

3. Click Download.

4. Install AllWebMenus.

5. Open AllWebMenus.

6. Go to Help -> Enter Activation Code.

7. Copy the Installation ID and switch back to your likno user area.

8. Go to AllWebMenus -> Get Activation Code.

9. Paste the Installation ID you copied and click "Give me the Activation Code".

10. Switch back to AllWebMenus and paste the Activation Code.

11. Click "Activate" and you are ready to go.

Please, let me know if you need further help.

Thank you.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: WordPress Plugin
Support Case Month: December 2013

Hi, I'm experimenting with AllWebMenus on a new site running WordPress. I'm a bit confused by this:

With the purchase of 1 AllWebMenus license you also get unlimited Server-Side Menus API licenses (unlimited domains/websites for Joomla/Drupal/Wordpress/etc.) for free!

To purchase a license: AllWebMenus order page

If you already purchased an AllWebMenus license prior to August 10, 2010, click here to login to your Likno User Area and purchase the "Unlimited Domains" license at $59.95 only.

Does this mean customers who have been with you for over 3 years are the ones that have to pay to use the plugin??

Reply From: Likno Customer Support

Hello,

You are able to use the WordPress plugin, you don't need to pay something extra.

You can download AllWebMenus WordPress plugin here: http://www.likno.com/addins/wordpress-menu.html

AllWebMenus WordPress Plugin is free for all users, but you need to own an AllWebMenus Pro license, as they work in combination.

Although optional you may want to upgrade your license of AllWebMenus Pro so you can download the latest version that totally supports Internet Explorer 11. You may want to see what's new here: http://www.likno.com/whatsnew.html

Let me know if you need more information.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for Likno Web Builders Collection, abstracted and stripped of all user’s private info.


Initial Email From:
Paul
Initial Email Subject: Pre sales
Support Case Month: April 2014

With the "unlimited builders collection" do I get the the "add-ins" and "templates"?

Paul

Reply From: Likno Customer Support

Hello Paul,

Likno Web Builders Collection (unlimited domains license) includes:

         AllWebMenus PRO + Sliding Menu Add-in (Unlimited Domains)
         + GIFT Server-Side Menus API (Unlimited Domains)

         Likno Web Button Maker

         Likno Drop-Down Menu Trees (Unlimited Domains)

         Likno Web Modal Windows Builder (Unlimited Domains)

         Likno Web Tooltips Builder (Unlimited Domains)

         Likno Web Tabs Builder (Unlimited Domains)

         Likno Web Accordion Builder (Unlimited Domains)

         Likno Web Scroller Builder (Unlimited Domains)

So, it does not include Advanced Floating Menu Add-in and the Menu Templates.

However, with the unlimited license you have access to the Extra Templates for:

         Likno Web Scroller Builder (http://www.likno.com/jquery-scroller/example_packs.php)

         Likno Web Tabs Builder http://www.likno.com/jquery-tabs/example_packs.php

         Likno Web Accordion Builder (http://www.likno.com/jquery-accordion/example_packs.php)

         Likno Web Tooltips Builder (http://www.likno.com/jquery-tooltips/example_packs.php)

Also, the Add-ins for Expression Web, Dreamweaver, Joomla, WordPress, Drupal are of course included as they come free for all our users.

Please, let me know if I can be of further help.

Thank you.

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Suzanne
Initial Email Subject:   Trial mix-up - allwebmenupro
Support Case Month: December 2013

Hello,

There was an update to Allwebmenupro.

My account states that :

Current build: v5.3 build 924 (released on Nov 27, 2013) 

Based on your Update Plan you are entitled to the current build and all builds released up to Oct 29, 2014.

I downloaded the file and installed the update but now the program is in trial mode and insist I enter the activation code. I should not be in trial mode.

Could you un-mix this for me please?

Reply From: Likno Customer Support

Hello Suzanne,

You indeed have an updated AllWebMenus license up to Oct. 29th 2014.

The procedure to download, install and activate your AllWebMenus is:

1. Login to your likno user area (http://www.likno.com/userarea)

2. Go to AllWebMenus -> Download most recent build you are entitled to activate.

3. Click Download.

4. Install AllWebMenus.

5. Open AllWebMenus.

6. Go to Help -> Enter Activation Code.

7. Copy the Installation ID and switch back to your likno user area.

8. Go to AllWebMenus -> Get Activation Code.

9. Paste the Installation ID you copied and click "Give me the Activation Code".

10. Switch back to AllWebMenus and paste the Activation Code.

11. Click "Activate" and you are ready to go.

Let me know if you still have issues.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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