Knowledge Base support case for Likno Web Scroller Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Mary
Initial Email Subject: Web Scroller does not show up on online webpage 
Support Case Month: March 2013

Hello,

I am able to see the web scroller offline, as I build it, it works fine. I have purchased a license, activated it, and then recompiled it, and have uploaded all appropriate files to my host. I can see the web scroller tags in the source code on the page. It does not load. Can you help?

Thank you,
Mary

Reply From: Likno Customer Support

Dear Mary,

This happens because you have compiled your scroller project for “localhost”:

scroller compiled for localhost

If you purchased a 3-domain license, then you need to specify for which domain you are compiling each time.

Please go to the Compile Properties of your project and select the appropriate domain from the combo box:

scroller domain

If this combo box only shows “localhost” then you need to take a new Activation Code (don’t worry, this does not count towards your activation limit) in order to pass the online license info into your installation. You will need to do this again if you add more domains online.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mary

As you can see from the attached image  I do have it compiled for the localhost AND the specific domain..{URL REMOVED}
The order in which I did things,
make sure it was to be compiled for localhost AND {URL REMOVED}
link to specific page in website
save
close program
open ftp
transfer all files from local to website.
I have done this numerous times and it still does not show up in the online website

Thanks, Mary

Reply From: Likno Customer Support

Dear Mary,

The process should be:

1) make sure the domain is correct

2) Compile (not Link)

3) upload

The Link is only required once in order to attach the Linking Code to the page. The Compile is required each time you change something in your project.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mary

Thank you for all your support, I found and fixed the issue..Everything is working great..
Excellent product!!!
Mary

 

Tags: , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Marguerite
Initial Email Subject: AllWebMenus installation
Support Case Month: February 2013

Hello,

I have a new PC. How do I transfer the software from my old machine to this new machine? How would I re-install my license for AllWebMenus Pro?

Marguerite

Reply From: Likno Customer Support

Hello,

You need to install the application from your User Area account and then get a new Activation Code using the new Installation ID that your new installation will have.

AllWebMenus

Thank you.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Marguerite

Thank you, it is all working as it should. Appreciate your quick response.

 

Tags: , , , ,

 

Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Florian
Initial Email Subject: Likno Web Accordion Builder
Support Case Month: June 2012

Hello,i have once more a problem,with Likno Web Accordion Builder. I reinstalled OS on my pc, and i lost the application. I have yet the installation ID ,and the license number,but them are useless without your application. What can i do? Can you help me with this problem? Thank you ,best regards.

Reply From: Likno Customer Support

Hello,

All you need to do is to login to your Likno User Area account, download and install the Accordion build you are entitled to, and get a new Activation Code using the new Installation ID it will have.

Let me know if you do not recall your login details.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Florian

Ok, thank you Kostas once again for your time. All the best for your team. Florian

 

Tags: , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Joe
Initial Email Subject: License
Support Case Month: April 2012

Can we transfer a license to another machine?

Reply From: Likno Customer Support

Hello again,

Yes you can. You simply need to install the license in the new machine and get a new Activation Code from your User Area account.

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Tags: , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Apostolos
Initial Email Subject: Presales questions
Support Case Month: April 2012

2 questions:

1. want to install the software to 2 separate PC systems. One at home and one at work. Do i need 2 licenses?

2. Also it is written that in one year expires. What this means? Do i have to purchase a new program every year?

best regards

Apostolos

Reply From: Likno Customer Support

Hello Apostole,

1. The AllWebMenus license is per seat. This means per machine installed.

2. Your license never expires; only its "Update Plan" expires. This means that you can always download and apply an Activation Code to the latest build released before your Update Plan expires but not to builds released there after. If you choose not to renew your Update Plan in one year from now, you will still be able to use AllWebMenus with the Build released 1 day before that year ends (but you will not be able to update AllWebMenus with any Builders released afterwards).

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Tags: , , , , , , , , , , , ,

 


© 2009-2013 Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows