Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Kerrie
Initial Email Subject: sliding menu add-in
Support Case Month: July 2013

How can I activate the sliding menu add in purchased on 7/17/13. Does it activate when I reactivate my AllWebMenus Pro license?

I am having real problems with installing a new menu.

Kerrie

Reply From: Likno Customer Support

Hello Kerrie,

Yes, you simply get a new Activation Code from your online User Area account that has the sliding menu add-in.

Regards, 
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Pete
Initial Email Subject: Updating old AllWebMenus version to the latest
Support Case Month: June 2013

Hi,
Just wanted to check the procedure after updating my AllWebMenus from 5.1 version 762 to the latest version. I want to limit any work to just compiling the one menu, is this automatic? I have not used the Menu for a long time.
Regards
Pete

Reply From: Likno Customer Support

Hello Pete,

The procedure to update AllWebMenus Pro and then the menu you have already online is:

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

update AllWebMenus license

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

AllWebMenus Activation Code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Pete

Hi,
I am ready to update, please confirm the compiled menu is supported in Internet Explorer 7,8,9,10 and more.
Regards
Pete
Wishing your team a lot of success and hope you are all on the road to recovery.

Reply From: Likno Customer Support

Hello Pete,

I confirm that the compiled menus are supported in Internet Explorer 7, 8, 9, 10 , Firefox, Google Chrome, Opera, Safari, generally in all modern browsers.

Thank you for kind words, we appreciate this.

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Pete

Hi,
I'm just at the ordering page and would like to know how can I use the menu on a WordPress installation?
Regards
Pete

Reply From: Likno Customer Support

Hello Pete,

We have an AllWebMenus plugin to help you insert the menu you create in AllWebMenus Pro to your WordPress website. You could see more information about this here: http://www.likno.com/addins/wordpress-menu.html

You install the AllWebMenus WordPress plugin to your WordPress installation, you choose some settings for the menu, like what menu data you would like to use, the position you want it to display in, the menu type (Dynamic, Mixed, Static) and then you get the code for the menu.
You Open the AllWebMenus Pro, you go to Add-ins -> WordPress Menu -> Import/Update Menu Structure from WordPress in order to have the menu structure.
You create it in the way that fits your needs and then you compile it for WordPress. This creates a .zip file that you need to upload in your WordPress through the AllWebMenus plugin.

Let me know if you need any more further information.

Thank you!

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Jim
Initial Email Subject: Support for Safari 6
Support Case Month: May 2013

I realize my license & support are expired. This is a pre-sales question. If I update to the latest version, does it support Safari 6?

Jim

Reply From: Likno Customer Support

Dear Jim,

Yes, the latest AllWebMenus version supports Safari 6 as well as all the latest browsers and mobile devices.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for Likno Web Tabs Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Bill
Initial Email Subject: Likno Web Tabs Builder
Support Case Month: April 2013

I upgraded to unlimited for tabs and help. How do i add "{URL REMOVED}"?

Bill

Reply From: Likno Customer Support

Hello Bill,

If you have the unlimited you do not need to add anything. You just update your installation with the new Activation Code and the application knows that the license is for "unlimited" domains. So you just compile and it works.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno Web Scroller Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Mary
Initial Email Subject: Web Scroller does not show up on online webpage 
Support Case Month: March 2013

Hello,

I am able to see the web scroller offline, as I build it, it works fine. I have purchased a license, activated it, and then recompiled it, and have uploaded all appropriate files to my host. I can see the web scroller tags in the source code on the page. It does not load. Can you help?

Thank you,
Mary

Reply From: Likno Customer Support

Dear Mary,

This happens because you have compiled your scroller project for “localhost”:

scroller compiled for localhost

If you purchased a 3-domain license, then you need to specify for which domain you are compiling each time.

Please go to the Compile Properties of your project and select the appropriate domain from the combo box:

scroller domain

If this combo box only shows “localhost” then you need to take a new Activation Code (don’t worry, this does not count towards your activation limit) in order to pass the online license info into your installation. You will need to do this again if you add more domains online.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mary

As you can see from the attached image  I do have it compiled for the localhost AND the specific domain..{URL REMOVED}
The order in which I did things,
make sure it was to be compiled for localhost AND {URL REMOVED}
link to specific page in website
save
close program
open ftp
transfer all files from local to website.
I have done this numerous times and it still does not show up in the online website

Thanks, Mary

Reply From: Likno Customer Support

Dear Mary,

The process should be:

1) make sure the domain is correct

2) Compile (not Link)

3) upload

The Link is only required once in order to attach the Linking Code to the page. The Compile is required each time you change something in your project.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mary

Thank you for all your support, I found and fixed the issue..Everything is working great..
Excellent product!!!
Mary

 

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