Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Apostolos
Initial Email Subject: Presales questions
Support Case Month: April 2012

2 questions:

1. want to install the software to 2 separate PC systems. One at home and one at work. Do i need 2 licenses?

2. Also it is written that in one year expires. What this means? Do i have to purchase a new program every year?

best regards

Apostolos

Reply From: Likno Customer Support

Hello Apostole,

1. The AllWebMenus license is per seat. This means per machine installed.

2. Your license never expires; only its "Update Plan" expires. This means that you can always download and apply an Activation Code to the latest build released before your Update Plan expires but not to builds released there after. If you choose not to renew your Update Plan in one year from now, you will still be able to use AllWebMenus with the Build released 1 day before that year ends (but you will not be able to update AllWebMenus with any Builders released afterwards).

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Joe
Initial Email Subject: License
Support Case Month: April 2012

When are licenses renewed, annually or when?

Reply From: Likno Customer Support

Hello Joe,

When you initially purchase you can choose the duration of your Update Plan. The default period is 1 year (if you do not choose a longer period which gives you some discount).

Just note that the "Update Plan" is not a "subscription" that is "required" to continue using the product. You can renew any time you need to get the new features or fixes but you can still use the latest Build that your Update Plan permits.

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for Likno Web Button Maker,  abstracted and stripped of all user’s private info.

Initial Email From: Dan
Initial Email Subject: License
Support Case Month: December 2012

If I purchase the button maker, can  use this for unlimited clients sites?

Dan

Reply From: Likno Customer Support

Hello Dan,

First, thank you for your interest in our Likno products.

Yes, there is no restrictions on the buttons you can make or on the websites you can use them.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: Help
Support Case Month: October 2012

Hi,

We are trying to up load some work on our website using All Web Menus, but we have a problem with the license to log in. It said we need a new code, we done this but it keeps telling me that the code is wrong, can you help please?

Reply From: Likno Customer Support

Hello,

Are you sure that you are using the correct Installation ID? If you downloaded a new AllWebMenus version, then it is possible that is has a new Installation ID.

Also, please keep in mind that with your current license you cannot activate the latest AllWebMenus application. You need to either extend your Update Plan, or you can download an older version from the User Area and activate that instead. If you decide to use an older version, please make sure you uninstall the newer before installing the older one.

Regards,
Kostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: Ivy
Initial Email Subject: menu question
Support Case Month: December 2012

Hi,

I have two questions.  I downloaded AllWebMenus Pro.  It came with a bunch of premade menu templates.  If I just buy the unlimited websites license, do I still keep those templates? 

Also, if I can’t get the software to work with my website, is there any way to get my money back within 30 days?

Thanks!
Ivy

Reply From: Likno Customer Support

Hello Ivy,

First, thank you for your interest in our Likno products.

1. I assume that you downloaded AllWebMenus from here?  http://www.likno.com/download.html

2. Which "premade menu templates" do you refer to? You refer to these?

3. Yes, you can have your money back within 30 days. We are here to help however if you encounter any problems.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Reply From: Ivy

1. Yes, I downloaded from the link you mentioned.

2. Yes, to those templates you show in the image.  Do I get those, or do I have to buy all those extra templates?

Thanks a bunch for answering questions!
Ivy

Reply From: Likno Customer Support

Dear Ivy,

Yes, these templates are all included with your purchase of AllWebMenus Pro.

As a matter of fact, once you purchase you even get one more Theme Pack for free from your User Area account.

If you want even more Themes or Templates, then you can purchase them, again from the User Area.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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