Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
John
Initial Email Subject:  setting up on local computer 
Support Case Month: December 2013

Can allwebmenus be set up to work on my local computer so I can see the output before uploading the files to my web server?

Thank you
John

Reply From: Likno Customer Support

Hello John,

First, thank you for your interest in our Likno products.

AllWebMenus is a desktop application so you can compile your menus locally and link them to any local pages you wish (and therefore see them locally before uploading). Note that you need to have an activated license to do so because the trial version does not allow for a compilation. Please let me know If I can be of further help.

Kind Regards,  

Aris
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for Likno Web Scroller Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Mary
Initial Email Subject: Web Scroller does not show up on online webpage 
Support Case Month: March 2013

Hello,

I am able to see the web scroller offline, as I build it, it works fine. I have purchased a license, activated it, and then recompiled it, and have uploaded all appropriate files to my host. I can see the web scroller tags in the source code on the page. It does not load. Can you help?

Thank you,
Mary

Reply From: Likno Customer Support

Dear Mary,

This happens because you have compiled your scroller project for “localhost”:

scroller compiled for localhost

If you purchased a 3-domain license, then you need to specify for which domain you are compiling each time.

Please go to the Compile Properties of your project and select the appropriate domain from the combo box:

scroller domain

If this combo box only shows “localhost” then you need to take a new Activation Code (don’t worry, this does not count towards your activation limit) in order to pass the online license info into your installation. You will need to do this again if you add more domains online.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mary

As you can see from the attached image  I do have it compiled for the localhost AND the specific domain..{URL REMOVED}
The order in which I did things,
make sure it was to be compiled for localhost AND {URL REMOVED}
link to specific page in website
save
close program
open ftp
transfer all files from local to website.
I have done this numerous times and it still does not show up in the online website

Thanks, Mary

Reply From: Likno Customer Support

Dear Mary,

The process should be:

1) make sure the domain is correct

2) Compile (not Link)

3) upload

The Link is only required once in order to attach the Linking Code to the page. The Compile is required each time you change something in your project.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mary

Thank you for all your support, I found and fixed the issue..Everything is working great..
Excellent product!!!
Mary

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Robert
Initial Email Subject: AWM: Menu not showing up (WordPress, Pagelines)
Support Case Month: January 2013

I followed all the instructions on

http://www.likno.com/addins/wordpress-menu.html

and the plugin Settings page, including adding the PHP right beneath my Header.PHP file's <body> tag, but alas, nothing works.

If you look at the source of the page, you can see the javascript runs, but the menu isn't showing up.  Please help!

Reply From: Likno Customer Support

Hello Robert,

I now see your website. I also see that you do have a menu, is this the AllWebMeuns menu?

Because I do see the menu-linking code there.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Robert

No, that is the Pagelines native menu.  I need to keep it in there until I get the other menu working.

Reply From: Likno Customer Support

Hello,

It seems that your menu was compiled to work only locally!

menu compiled only for localhost

Please correct this here:

add-in wordpress menu

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Robert

It seems to work now.  Thank you!

I get this:

setup wordpress menu dialog box

 

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Knowledge Base support case for Likno Web Scroller Builder and Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Jean-Louis
Initial Email Subject: Problem with Scroller Builder with Web Modal
Support Case Month: January 2013

Hi,

I use Web Scroller Builder with Web Modal Windows Builder. No problem when I'm testing the page on my computer, but on line (and with all browsers) the modal windows does not appear.

Where is the problem and what is the solution ?

Thank you for your help.

Jean-Louis

Reply From: Likno Customer Support

Hello,

It seems that you have compiled your Modal project for “localhost”.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Jean-Louis

The man who operates faster than the speed of light is simply the best! As usual… Thank you so much ...

Jean-Louis

 

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Knowledge Base support case for Likno Web Modal Windows,  abstracted and stripped of all user’s private info.


Initial Email From:
Michael
Initial Email Subject: Modal appears on local PC, but not online 
Support Case Month: January 2013

I've created a modal slideshow using a provided sample project.  When testing on the local PC, the modal opens without issue.  After uploading the webpage an all related files, and then clicking the link, nothing happens.  I've used the ID of "pm1" as the trigger when click for both the image and this text "1 January 2013 | Solidworks Designed and Laser Cut". on the page.

Could you please take a look at the provided webpage to let me know where the issue is?  Thank you for your quick attention to this.

~Michael

Reply From: Likno Customer Support

Dear Michael,

It seems that you have compiled your modal windows only for “localhost”:

modal window compiled for localhost

Please make sure that you have selected “Unlimited” in the compile properties:

compile properties unlimited domain

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Michael

What a rookie mistake. I've done plenty modals and must have simply overlooked this, even though it was staring me in the face.
Thank you,
~Michael

 

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