Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Florian
Initial Email Subject: Likno Web Accordion Builder
Support Case Month: June 2012

Hello,i have once more a problem,with Likno Web Accordion Builder. I reinstalled OS on my pc, and i lost the application. I have yet the installation ID ,and the license number,but them are useless without your application. What can i do? Can you help me with this problem? Thank you ,best regards.

Reply From: Likno Customer Support

Hello,

All you need to do is to login to your Likno User Area account, download and install the Accordion build you are entitled to, and get a new Activation Code using the new Installation ID it will have.

Let me know if you do not recall your login details.

Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Florian

Ok, thank you Kostas once again for your time. All the best for your team. Florian

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Stephen
Initial Email Subject: issue
Support Case Month: November 2012

I have issue with modal windows builder software was installed on pc before, i updated to windows 8 ,now, i can't activate modal windows builder. Don't know why the installation id changed when i am installed it on a pc it was already installed on .

Reply From: Likno Customer Support

Hello,

If you changed the windows you had installed, then it is possible that the Installation ID will change.

If it did, then you need to get a new Activation Code from your User Area account. Please login and get a new Activation Code now using your new Installation ID.

Regards,
Kostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Help
Support Case Month: October 2012

Hi,

We are trying to up load some work on our website using All Web Menus, but we have a problem with the license to log in. It said we need a new code, we done this but it keeps telling me that the code is wrong, can you help please?

Reply From: Likno Customer Support

Hello,

Are you sure that you are using the correct Installation ID? If you downloaded a new AllWebMenus version, then it is possible that is has a new Installation ID.

Also, please keep in mind that with your current license you cannot activate the latest AllWebMenus application. You need to either extend your Update Plan, or you can download an older version from the User Area and activate that instead. If you decide to use an older version, please make sure you uninstall the newer before installing the older one.

Regards,
Kostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for Photo Frameshow, abstracted and stripped of all user’s private info.


Initial Email From:
Marsha
Initial Email Subject: photoframe
Support Case Month: July 2012

I purchased this program 09/09/2006

However, it does not recognize the activation code I already have.

I understand you have upgraded and I don’t care about that I like the older more user friendly version.

I want to use that one again.

Also, I don’t use it all the time so I don’t need the upgrade.

How can you fix this to accept my code?

I have this installed on my computer but it does not accept my code.

This was purchased through Likno.Com.

Please respond!

Thank You!

Marsha

Reply From: Likno Customer Support

Dear Marsha,

I am afraid that this is not possible! The old version has been dropped since 2008 and now there is no way to restore it or create new Activation Codes for the old version.

You will have to use the new version which you can get for free with the license you already own.

What you need to do is to download the new version from here:

http://www.frameshow.com/download-next-air.htm

There is a help page to help you get started with the new interface here:

http://www.frameshow.com/air-application-help.php

And also some info on how to access your old frames:

http://www.frameshow.com/frame_download_help.htm

Note: the new version does not require an Activation, you just have to log into the application using your User Area login/password.

Regards,
Kostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: click on Input in menu
Support Case Month: May 2012

Hello,

I would get a form to login my site on the menu.

But when i click on the input the menu close.

Is it possible to get menu active when i click on input and close only when move on another menu option or move on another part of the site ?

Thx

Related URL: http://www.informicile.fr/tombola/

Reply From: Likno Customer Support

Hello,

Did you set the specific menu item to be “Full HTML”? If not, you should do so.

Full HTML menu item

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: User

Hello,

Yes, mode add by : htmlMode=1 in line of code.

I don’t understand why the menu close when I click in the input inside the menu.

Reply From: Likno Customer Support

Hello,

The answer is to enable the “sticky” feature of AllWebMenus, so that the submenus will not close unless you go over another menu item or click outside the menu:

sticky submenu

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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