Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From:
Initial Email Subject: W32.Malware.Gen
Support Case Month: September 2012

Webroot SecureAnywhere is identifying w32.malware.gen in

c:\\users\\mike\\appdata\\local\\microsoft\\windows\\temporary internet files\\content.ie5\\11p2l6x8\\allwebmenussetup.exe

after I did an update

Reply From: Likno Customer Support

Dear Mike,

If you downloaded the update from our site, then this is definitely a false-positive.

We test our installers with several antivirus applications before uploading them to our servers and we even submit them to some antivirus companies (such as Symantec) for further validation.

Although this is pretty rare, we did have cases in the past were some antivirus products mistakenly produced an alert for our products, usually due to the anti-crack protection that we use and they confuse with malicious code.

You can also see the scan of our latest update with virustotal which scans with the most popular antivirus engines:

The solution for this is to add AllWebMenus to the white-list of SecureAnywhere, or temporarily disable it during the AllWebMenus installation.

Best Regards,
Likno Customer Support
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Reply From: Mike

That's what I suspected.

Thanks - have already followed your suggestions.