Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Gary
Initial Email Subject: Changes to Menu Not holding
Support Case Month: February 2013

The menu was working fine. I wanted to add a new item under a submenu group. It's showing up in the "preview" and seems to be fine. However, when I upload all the menu files it does not reflect the change in the menu. I have tried uploading each and every file under the folder called "menu" which is the folder for all the components of the menu. I use Microsoft Expression 4 to design pages and the index.htm is not one updated with the .dwt file. All other of the .htm pages on the site are updated using the .dwt page. I have set the "link menu" to put the code on the index and the .dwt page. Any idea why this will not update correctly?
Thanks,
Gary

Reply From: Likno Customer Support

Dear Gary,

What should the new menu show? This is what I see online:

new menu preview

If you do not see the same thing, then you just need to delete your browser’s cache files (a.k.a. “Temporary Internet Files”).

If this is what you see, but you uploaded something else, then please double check your process:

1) When you compile does the compiled file change? You can delete the local “menu.js” file to make sure that a new one is created.

2) When uploading, make sure you are uploading to the correct folder. Again, delete the online “menu.js”, refresh your page to confirm that there is no menu, then upload the new one.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Gary

Much appreciated. I tried to send a later support email that the problem was user error, but your system would not accept the support email for some unknown reason. I had been saving to the wrong folder and that is why it was not showing up on web. Once I figured out my dumb mistake and corrected, it worked like a charm as it always has. I have been using some of your products for many years and they are excellent for what they are designed to do. Thanks for your response.

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Lisa
Initial Email Subject: All web Menu 5.1
Support Case Month: June 2012

Mac and iphone customers reporting that they are unable to view menu.  We are currently using 5.1; however, in the near future we will be using the latest upgrade (5.3.890) with Microsoft Expression 4 software.  Will we experience the same issue with the newer version?

Reply From: Likno Customer Support

Hello,

AllWebMenus v5.1 is pretty old and has some known issues with Safari 5. This is most likely the reason Mac and iPhone customers cannot see your menu (they both use Safari 5).

The latest version of AllWebMenus fully supports all the latest browsers and mobile devices, so you should not have any more problems after you upgrade to build 890 (or newer).

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Lisa

Thank you so much. 

Best Regards,
Lisa

 

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