Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Greg
Initial Email Subject:   Demo Mouse Over
Support Case Month: December 2013

Hello;

I have a license for AllWebMenus and am getting the demo message when I mouse over the menu.  Can you help me please?

Thanks

Greg

allwebmenus tooltip

Reply From: Likno Customer Support

Hello Greg,

In order to correct the tooltip that appears, please go to the Main Item (in Menu Structure) and then click on Advanced (in Item Properties), click on Tooltip and delete that text or change it to something else.

tooltip in AllWebMenus

Then, you need to re-compile your menu project and re-upload all the produced files to your server.

Let me know if you need more information.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject:  Modal window links
Support Case Month: September 2013

Hi 
The problem of links not highlighting, only occurs when the modal window
covers the trigger button, so is dependent on screen resolution as well. 
Regards
Graham

Reply From: Likno Customer Support

Hello Graham,

You may want to add Hover CSS for your img with id="Image1"

CSS properties

You could add in your CSS file

#Image1:hover { Cursor:pointer; }

This way, no matter what, when you mouse over this image you will have the pointer cursor.

In Chrome though it works for me.

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Joe
Initial Email Subject: want to trigger a dropdown menu by mousing over an image
Support Case Month: February 2013

Hello:

Site is {URL REMOVED}

I hope the attachment demonstrates what I want to accomplish.

When hovering or clicking a column header or the image directly below it, we want the drop part of the menu to appear.

We want to add to the function of the menu to get the dropdown when either the column head or the image is moused over or clicked.

I can send the existing menu file, if needed.

Thanks for considering my question.

Regards,
Joe

Reply From: Likno Customer Support

Dear Joe,

I believe the best way to achieve this would be to actually have the image as part of the menu item. You can do this easily if you set the menu item as HTML and add your image normally.

menu item as HTML

Then you need to fix the submenu position here:

submenu position

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Dave
Initial Email Subject: dropdown support for iPad & iPhone
Support Case Month: April 2012

Is there support within AllWebMenus 5 for iPads and iPhones using Safari when using dropdowns on mouse overs?
Should I be doing something special to support these devices?
Thanks
Dave

Related URL: http://www.homeviewwindows.co.uk

Reply From: Likno Customer Support

Dear Dave,

Safari 5 was first supported back in May 2011 (just before the official Safari 5 version was released). I checked your site and see that your menu is compiled with a recent version, so you should not have to do anything else. Your menus should work fine in Safari 5 in all platforms (PC, Mac, iPhones & iPads).

Do you see some problem? If so, please give us more specific information and if possible send us a screenshot. If you updated your menus only recently, please try deleting Safari’s “cache files” and refreshing the page, as it is likely that you are still seeing the old files (this is especially true for mobile devices).

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Dave

Thanks for the reply.

The issue I currently have with the site is specific to Mac iOS devices (iPad & iPhone).

The sites menu features drop-down menu items which appear on a mouseover state. Obviously when using a touch screen device you don’t get the same mouse action.

Having checked your support knowledge base I’ve seen that we can now populate the menu through the 1st UL/LI structure found, so I’m going to give that a go.

I think on reflection the main issue my client encounters is that because I have a link on the top menu item, when they click/tap on this using their iPad, rather than seeing the dropdown menu options, they get take to the top level link instead!

Thanks again for the reply/support. Please feel free to close this ticket down as I think I’ve now got it covered… I guess I should have done some more reading in your knowledge base first.

thanks,
Dave

Reply From: Likno Customer Support

Dear David,

Actually, we have special code in our libraries so that when you are using a touch device the first click will open the submenu and the second will follow the link.

If this does not work for a specific device, then we should correct it! Does this happen in both iPads and iPhones?

I will forward this case to our developer team and let you know as soon as I have more news. If this is indeed a bug, I expect a fix to be release within next week.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Dave

Hi Kostas,

Yes indeed I experienced the issue on my iPhone 4s and my client originally spotted the issue on his wife’s iPad 1, then on his own iPad 2

Hope this helps.

For now on my site I’ve taken off the link to the top level item, so on a PC you naturally get the drop down on a mouse over, and on a touchscreen device you get it when you tap on the top level item.

I’d be interested in a ‘fix’ though.

All the best,
Dave

Reply From: Likno Customer Support

Dear David,

We did more tests regarding this issue, and we found both iPods and iPads to work properly. This is to say that the first touch would open the submenu and the second would follow the link.

If you believe that this does not work in your case, please create an online example that we can also check and let me know.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Steve
Initial Email Subject: drop down menu update
Support Case Month: October 2012

It doesn't just happen in IE. I found that if you click anywhere off the menu bar and then move your mouse over the "Other Services" button, it does not drop down.

Thanks,

Steve

Reply From: Likno Customer Support

Dear Steve,

The submenu does not show in IE (ever) because it is hidden behind the Flash applet. To correct this issue you need to add the “wmode=transparent” parameter to the Flash applet.

Specifically you need to change the following code in your page:

<script type="text/javascript">

         AC_FL_RunContent('codebase','http://download.macromedia.com/pub
         /shockwave/cabs/flash/swflash.cab#version=9,0,28,0','width','970',
         'height','252','title','ProClean Carpet and Upholstery', 'src',
         'flash/main', 'quality','high','pluginspage',
         'http://www.adobe.com/shockwave/download/download.cgi? 
         P1_Prod_Version=ShockwaveFlash','movie','flash/main' ); //end AC code

</script>

<noscript>
     <object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000"        
             codebase="
http://download.macromedia.com/pub/shockwave
             /cabs/flash/swflash.cab#version=9,0,28,0
" width="970"
             height="252" title="ProClean Carpet and Upholstery">
            
<param name="movie" value="flash/main.swf" />
             <param name="quality" value="high" />
             <embed src="flash/main.swf" quality="high"    
             pluginspage="
http://www.adobe.com/shockwave/download/download.cgi?
             P1_Prod_Version=ShockwaveFlash
"
             type="application/x-shockwave-flash" width="970"    
             height="252"></embed>
      </object>
</noscript>

With this:

<script type="text/javascript">

         AC_FL_RunContent('codebase','http://download.macromedia.com/pub
         /shockwave/cabs/flash/swflash.cab#version=9,0,28,0','width','970',
         'height','252','title','ProClean Carpet and Upholstery', 'src',
         'flash/main', 'quality','high',
'wmode','transparent','pluginspage',
         'http://www.adobe.com/shockwave/download/download.cgi? 
         P1_Prod_Version=ShockwaveFlash','movie','flash/main' ); //end AC code

</script>

<noscript>
     <object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000"        
             codebase="
http://download.macromedia.com/pub/shockwave
             /cabs/flash/swflash.cab#version=9,0,28,0
" width="970"
             height="252" title="ProClean Carpet and Upholstery">
             <param name="movie" value="flash/main.swf" />
             <param name="quality" value="high" />
            
<param name="wmode" value="transparent" />
             <embed src="flash/main.swf" quality="high"    
             pluginspage="http://www.adobe.com/shockwave/download/download.cgi?
             P1_Prod_Version=ShockwaveFlash
"
             type="application/x-shockwave-flash"
wmode="transparent" 
             width="970" height="252"></embed>
      </object>
</noscript>

(note the change is in three places marked in red)

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Steve

Kostas,

Awesome work dude!

I really appreciate it.

I had a sneaky suspicion that it might have something to do with the Flash.

We don't usually use Flash because it doesn't work on the iPhone or iPad.

Thank you,

Steve

 

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