Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From:
Initial Email Subject: new items are not shown either on local nor after publishing.
Support Case Month: December 2012

I have added new items (submenu group)
they appear in the "Menu Preview" but not when I preview the site, and not on the net, after publishing.
I have compiled and saved and linked the menu to the chosen site.
I have downloaded the latest version of the AllWebMenus.
please help me, I am about to turn crazy!

Reply From: Likno Customer Support

Hello Aage,

From that message, it seems that AllWebMenus is not installed properly. Please download it again and install it making it sure that you have all AllWebMenus instances CLOSED.

Now, concerning the menu online, I see that the compiled menu file "menu.js" is an old file, not the new one. Did you forget to upload it (along with the "awmdata" folder) after you re-compiled your menu with the new items?

Best Regards,
Likno Customer Support
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Reply From: Aage

Thank You for putting attention to "menu.js" as an old file.
I changed the filename, and voila... the problem was fixed.
best regards