Knowledge Base support case for Likno Web Scroller Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Mary
Initial Email Subject: Web Scroller does not show up on online webpage 
Support Case Month: March 2013

Hello,

I am able to see the web scroller offline, as I build it, it works fine. I have purchased a license, activated it, and then recompiled it, and have uploaded all appropriate files to my host. I can see the web scroller tags in the source code on the page. It does not load. Can you help?

Thank you,
Mary

Reply From: Likno Customer Support

Dear Mary,

This happens because you have compiled your scroller project for “localhost”:

scroller compiled for localhost

If you purchased a 3-domain license, then you need to specify for which domain you are compiling each time.

Please go to the Compile Properties of your project and select the appropriate domain from the combo box:

scroller domain

If this combo box only shows “localhost” then you need to take a new Activation Code (don’t worry, this does not count towards your activation limit) in order to pass the online license info into your installation. You will need to do this again if you add more domains online.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mary

As you can see from the attached image  I do have it compiled for the localhost AND the specific domain..{URL REMOVED}
The order in which I did things,
make sure it was to be compiled for localhost AND {URL REMOVED}
link to specific page in website
save
close program
open ftp
transfer all files from local to website.
I have done this numerous times and it still does not show up in the online website

Thanks, Mary

Reply From: Likno Customer Support

Dear Mary,

The process should be:

1) make sure the domain is correct

2) Compile (not Link)

3) upload

The Link is only required once in order to attach the Linking Code to the page. The Compile is required each time you change something in your project.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mary

Thank you for all your support, I found and fixed the issue..Everything is working great..
Excellent product!!!
Mary

 

Tags: , , , , , , ,

 

Knowledge Base support case for Likno Web Modal Windows,  abstracted and stripped of all user’s private info.


Initial Email From:
Michael
Initial Email Subject: Modal appears on local PC, but not online 
Support Case Month: January 2013

I've created a modal slideshow using a provided sample project.  When testing on the local PC, the modal opens without issue.  After uploading the webpage an all related files, and then clicking the link, nothing happens.  I've used the ID of "pm1" as the trigger when click for both the image and this text "1 January 2013 | Solidworks Designed and Laser Cut". on the page.

Could you please take a look at the provided webpage to let me know where the issue is?  Thank you for your quick attention to this.

~Michael

Reply From: Likno Customer Support

Dear Michael,

It seems that you have compiled your modal windows only for “localhost”:

modal window compiled for localhost

Please make sure that you have selected “Unlimited” in the compile properties:

compile properties unlimited domain

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Michael

What a rookie mistake. I've done plenty modals and must have simply overlooked this, even though it was staring me in the face.
Thank you,
~Michael

 

Tags: , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Jerry
Initial Email Subject: Menu updated but doesn't show 
Support Case Month: December 2012

Help -  updated linking code, checked page position anchor, checked paths, verified files are present.  Menu displays properly in software but doesn't work on test server or production server.

Reply From: Likno Customer Support

I see what is wrong now, it does not have to do with positioning but with this one:

populate menu inside the project

You chose the UL/LI population method and no "UL/LI" structure is found within your page, so the menu shows nothing.

Either create a UL/LI structure (see help how) OR change this option to the 1st one (most likely this is what you want to have).

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Jerry

Success, thanks so much.....I don't know why that got changed but everything is working appropriately now.

Thanks for the help.

Jerry

 

Tags: , , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Menu Not Showing UP 
Support Case Month: November 2012

I've done everything I can think of to get the menu to show up online to no avail. I've had this problem before and would like to know what I'm doing wrong. The AWM preview shows the menu, but not when I access it online.

Reply From: Likno Customer Support

Hello,

This is because of the subfolders and the way you setup the "Compiled Folders" and uploaded the menu.js.

The URL of the page is this:

http://www.site.com/articles/something.html

(inside a subfolder)

However, the menu is here:

http://www.site.com/pphmenu.js

(in root)

And the page looks inside the subfolder for the menu:

menu linking code

This is why the menu is not found and cannot be displayed.

So, you either have uploaded the menu in the wrong folder OR you did not use the proper "Compiled Folders" in your Project Properties.

menu project properties, compiled subfolders

One practical solution would be to massively replace the menu-linking code section to src="/pphmenu.js" everywhere it is used.

Just add the "/" character and it will work everywhere (both root and subfolders).

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Tags: , , , , , , , , , , , ,

 

Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Buddy
Initial Email Subject: new web site
Support Case Month: July 2012

Hello Kostas, hope you are doing great. I have a modal window.

Scroll down and click on Click here to see pictures of the New Pocket Park, How do I remove the words "Window with padding px and border px?

I'm sure it's simple but I can't find them to remove.

thanks,
Buddy

Reply From: Likno Customer Support

Hello Buddy,

There is no URL in the email to see, but I can imagine that you refer to the content of the Header or Footer areas:

modal window footer and header area settings

This is where you can change the content or disable it entirely.

Note that the above interface is of our new version which is available now online (in case you have an older one).

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Tags: , , , , , , , , , , , , , ,

 


© 2009-2013 Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows