Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Michael 
Initial Email Subject: Latest Firefox breaks AllWebMenus
Support Case Month: July 2013

Visit {URL REMOVED} in latest Firefox. Click any menu link, and observe that a duplicate menu bar appears at 0,0. This problem does not occur in latest IE, Safari, or Opera, and until recently was not appearing in Firefox!

Note if you go to the root of the site the problem is NOT visible! ??

I just updated to a recent build of AllWebMenus, about five weeks ago. ( to fix a different problem - disappearing menu bar in latest Safari)

Is this Firefox-specific problem addressed in the latest (July31) Build? I don't want to spend the time recompiling ( have to set up a new Windows machine to do that! ) if its not going to fix the problem.

If you know of a quick code hack fix, please advise. Thanks!

Reply From: Likno Customer Support

Hello Michael,

the inner pages (not the index one) do not use the "menu.js" file but the "engines/menu.js" file which is too old!

You need to change this.
Also, you have this 2nd menu reference which goes to a non-existed file, both in root and the other pages (with different path there).

While it does not affect the menu it is good to remove it because it triggers file not found errors to your logs.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Michael

Thanks Aggelos,

But if I overwrite the /engines/menu.js with the root one – then the extra menu bar goes away – BUT the menu drop-downs are then appearing at the extreme right side of the page.

Does this mean I need to recompile? ( I'm not familiar with this system at all…)

Best regards, Michael

Reply From: Likno Customer Support

Hello Michael,

If the menu in the page {URL REMOVED} is the correct one (which seems to be) then i would recommend you to change the inner pages where they call src='menu.js' to src='../menu.js' which means they will see the same menu as in {URL REMOVED}

Also, don't forget to remove those lines of code:

<span id='xawmMenuPathImg-menu_sub' style='position:absolute;top:-50px'><img name='awmMenuPathImg-menu_sub' id='awmMenuPathImg-menu_sub' src='awmmenupath.gif' alt='' width="1" height="1"></span><script type='text/javascript'>var MenuLinkedBy='AllWebMenus [4]', awmBN='624'; awmAltUrl='';</script><script charset='UTF-8' src='menu_sub.js' language='JavaScript1.2' type='text/javascript'></script><script type='text/javascript'>awmBuildMenu();</script>

Let me know if you need more information.

P.S. I am attaching you one of your pages i have saved and changed the code so it works as you expect. You can see the code.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Michael

Thanks Aggelos, that did the trick.

Inexplicably , I also found 12 files which referenced /engines/menu.js – cleaned those up too and all is well.

I very much appreciate your superlative tech support (a rarity, these days…)

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Sarah
Initial Email Subject: Question about AllWebMenus Pro product
Support Case Month: August 2013

Hi Likno Sales!

Currently I am using an older version of the AllWebMenus product on my website that is not showing in the Safari browser and I am thinking about upgrading to the newest one.

Will this new AllWebMenus Pro work in all browsers (IE7, IE8, IE9, IE10, Chrome, Firefox, Opera, and Safari)? And will this menu work on my website if someone is viewing the site on their phone? My site is not a responsive website, but when you look at it on the phone, you can see it as a mini version on the phone and I want to know if the menu is compatible with phone browsers. So even when people are pinch to zooming on my site from their phone, they are able to use the menu.

Also, when I purchase this product, will there be instructions on how to integrate this product into my website? Is there instructions on how to upgrade or change the AllWebMenus I currently have in my website with the new one?

Thank  you! 
Sarah

Reply From: Likno Customer Support

Hello Sarah,

The answer is yes, AllWebMenus Pro (the latest version) works in all modern browsers including IE7, IE8, IE9, IE10, Internet Explorer 11, Chrome, Firefox, Opera, Safari.

Indeed, the menus are going to work on devices such as smartphones/tablets.

With AllWebMenus you are able to create up to 4 versions of your menu in case you want it to be responsive. Still, you can leave it as is and it is going to work on phones/tablets.

When you purchase the product, you need to login to your userarea and download the latest version of AllWebMenus.

Install AllWebMenus Pro.

Activate it.

Then, open your menu project, re-compile it and re-upload the new produced files.

Let me know if you need more information.

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Sarah

Thank you, Aggelos!

 

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Nick
Initial Email Subject: Window not opening modally in IE10
Support Case Month: August 2013

Clicking the "COMPETITION!" link on the page above opens a modal window in Firefox, Chrome, Safari and Opera but it opens the target in a new page/tab in Internet Explorer 10.

I have just purchased the latest update thinking that may be the problem but it hasn't helped.

Any help gratefully received.

Regards,

Nick

Reply From: Likno Customer Support

Hello Nick,

You need to remove this line of code:

<script src="js/jquery-1.3.2.min.js" type="text/javascript" charset="UTF-8"></script>

That's an old version of jQuery and causes the problem.

If you remove this line of code then everything should be ok.

Let me know if you need more information.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Nick

Hi Aggelos,

That’s brilliant, thanks for your help.

Regards,
Nick

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Pete
Initial Email Subject: Updating old AllWebMenus version to the latest
Support Case Month: June 2013

Hi,
Just wanted to check the procedure after updating my AllWebMenus from 5.1 version 762 to the latest version. I want to limit any work to just compiling the one menu, is this automatic? I have not used the Menu for a long time.
Regards
Pete

Reply From: Likno Customer Support

Hello Pete,

The procedure to update AllWebMenus Pro and then the menu you have already online is:

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

update AllWebMenus license

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

AllWebMenus Activation Code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Pete

Hi,
I am ready to update, please confirm the compiled menu is supported in Internet Explorer 7,8,9,10 and more.
Regards
Pete
Wishing your team a lot of success and hope you are all on the road to recovery.

Reply From: Likno Customer Support

Hello Pete,

I confirm that the compiled menus are supported in Internet Explorer 7, 8, 9, 10 , Firefox, Google Chrome, Opera, Safari, generally in all modern browsers.

Thank you for kind words, we appreciate this.

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Pete

Hi,
I'm just at the ordering page and would like to know how can I use the menu on a WordPress installation?
Regards
Pete

Reply From: Likno Customer Support

Hello Pete,

We have an AllWebMenus plugin to help you insert the menu you create in AllWebMenus Pro to your WordPress website. You could see more information about this here: http://www.likno.com/addins/wordpress-menu.html

You install the AllWebMenus WordPress plugin to your WordPress installation, you choose some settings for the menu, like what menu data you would like to use, the position you want it to display in, the menu type (Dynamic, Mixed, Static) and then you get the code for the menu.
You Open the AllWebMenus Pro, you go to Add-ins -> WordPress Menu -> Import/Update Menu Structure from WordPress in order to have the menu structure.
You create it in the way that fits your needs and then you compile it for WordPress. This creates a .zip file that you need to upload in your WordPress through the AllWebMenus plugin.

Let me know if you need any more further information.

Thank you!

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Hello, we have released a new version of Likno Web jQuery Modal Windows Builder v2.2 Build #262

Check out What's New

- The "link_bydivs" feature when used with images does not stretch them anymore. It now just centers them within the modal window.

- A new example has been added "Example 01b (bootstrap)".

Bootstrap Modal Window Mockup

- Some enhancements added for Opera.

All features here: http://www.likno.com/jquery-modal-windows/index.php

You can download the latest version at:

http://www.likno.com/jquery-modal-windows/download.php

 

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