Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Mike
Initial Email Subject:  Accordion won't appear  
Support Case Month: October 2013

The accordion won't appear.  Did the same thing as before.

Reply From: Likno Customer Support

Hello Mike,

According to the accordion:

1. Although you have linked the project to your page, you haven't uploaded the .js files on your server:

accordion compiled javascript file

Please, upload all the produced files after you compiled the accordion project, to your server in the path shown in the screenshot above.

2. You have an error in your positioning element in your page:

accordion positioning element

Please, you need to correct that.

It should be: <div id="liknoaccordion_positionID"> &nbsp; </div>

Let me know if you need more information.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: File / path access error
Support Case Month: May 2013

Getting this error when trying to compile for a second time.Created a menu and it compiled fine the first time.  Now on subsequent tries I get the File/Path Access error...as if I don't have permissions to overwrite those files that AllWebMenu 5 Pro created. I am and admin and created this folder in subfolder off my Documents folder.Not using any editor/plugin as I'm using Komodo for html editing.I can delete other files in this folder just not the menu files.Running Windows 8. Related

Reply From: Likno Customer Support

Hello,

Did you try deleting the files manually? If you are not able to do this, then it means that you indeed do not have enough permissions. Then only reason I can think of (and this is far-fetched) is this:

You installed AllWebMenus and run is straight from the installer, so it run “as administrator”. Now you are logged in as a user with super-user (but not real admin) permissions and you cannot remove the files of another user (the admin). I recommend that you try running AllWebMenus “as administrator” and see if can then overwrite the files it created.

Please let me know how this worked out.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

I did try and delete them manually...no go.

I decided to just duplicate my website folder and compile new into that.

It worked and more importantly it worked when I did a second compile...no error.

So not sure what the deal was with that one folder/files but hopefully I'm okay now.

Thanks

Reply From: Likno Customer Support

Hello again,

I am glad everything works in the new folder.

Regarding the old folder, you can try opening a Windows Explorer “as administrator” and using this to delete it.

Let me know if you run into any more problems.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Bob
Initial Email Subject: Cannot get modal window to work. Really
Support Case Month: June 2012

I have gotten one modal window project to work fine. It did take some work, though.

This one simply will not.

Using a sample modal Window.  Compile. Link. Click the link on the created page in a browser and a new window opens but not the modal window. Will not work locally or at at the qualified host.

I love your products but this one stumps me! Thank you for any ideas!!!

Related URL: http://www.strasserwood.com/test-modal.html

Reply From: Likno Customer Support

Hello,

I checked your test page and it seems that the Linking Code has the wrong path!

It points to a URL that gives a “page not found” error, hence the modal library is never loaded and the link does not work.

Please check the “src” path in the Linking Code and make sure it points to where the uploaded files really are.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Bob

Thank you. Figured it out. Had to do with my directory naming in Win 7. Funny but I guess Modal Windows could not work its way around "#" or spaces in my folder names.  Others seem to.

 

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Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Roman
Initial Email Subject: Web Scroller
Support Case Month: August 2012

Dear sirs.

I have a lot of Your products and I am very satisfied.

But I have problem with "web scroller". See PDF file, please.

When I try make scroller with images stored in my local web site, I see no result either in preview or in the browser.

Can You write me, please, where is the error ?

Thank You very much for the answer.

Best regards, Roman

Reply From: Likno Customer Support

Dear Roman,

I noticed that you set the images to be on a website folder:

path of website folder

This means that this path you use will be relative to the page. The paths you used seem to be ok for the online site, but locally “/images” would translate to “C:\images”, which is not what you would want. If you change the path to “images/gon/gon01.png” (without the starting slash “/”) then the scroller will work in the local site.

Regarding the preview, there seems to be some problem as it was supposed to work by simply copying the image files in the assets folder. I will forward this to our developer team to see what they say about it.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Roman

Hi Kostas, thanks for the answer.

Yes, without backslash it works on local site folder, which "call" the scroller js, but "preview" is not working. I know it.

My idea was make it independent on the site, so I want to use "root-relative" path. It is not possible in this time, all right, I have no problem. I will wait for Your SW developer´s solution and answer.

Using assets folder - it works, of course. But the size of web is increasing (I have 2 sets of the same images).

Regards, Roman

Reply From: Likno Customer Support

Dear Roman,

We have just uploaded the new build which resolves (among others) the bug you reported.

Please download it here:

http://www.likno.com/jquery-scroller/download.php

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Roman

Dear Kostas, thanks, it works :)

Regards,
Roman.

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Ken
Initial Email Subject: Wrong path to gif on start up
Support Case Month: December 2012

Hi, when open up my project I have forever gotten this message:

C:\Program Files\AllWebMenus4\Image Gallery\Bullets\bullets_22.gif

There is no folder for AllWebMenus4, I'm up to 5 now.  I can just click "Continue" and there is not problem with any of the menus.  It's just plain annoying.  I tried looking for some config file that pins to the gif, but no luck. The bullets_22.gif is in the menus\menu_data folder.

There must be a wrong path in the config file somewhere.  Can you please help?

Thanks
Ken

Reply From: Likno Customer Support

Dear Ken,

This message appears when an image used in your menu project cannot be found. I understand that you have a menu that used the specific bullet (possibly as a “hasSubmenu” image?) and when you switched from AllWebMenus v4 to AllWebMenus v5 and removed v4, you started getting this error.
The solution is to “Locate & Restore Missing Images” and point the application to the “Image Gallery” path under the v5 installation folder. Do not forget to save your project after doing this.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ken

Done.  Thanks!

 

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