Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Dave
Initial Email Subject: Pre-sales Question
Support Case Month: March 2012

Hi.

I really like your menus!!

Can I incorporate your menus in a page in wordpress and

then add a mobile theme like WPTouch so that

if I link my iphone app properly to this page I will get a

very nice looking "iphone app menu" right on my iphone just

like as intended?

Comments about getting you menus to work with/on mobile phones??

Thanks!

Talk soon,

Dave

Reply From: Likno Customer Support

Dear Dave,

Incorporating your menu in WordPress is pretty easy as we have developed a special plugin to help you with this task:

http://www.likno.com/addins/wordpress-menu.html

You should not have a problem regardless of the WordPress Theme you are using. Just note that the WordPress Theme will not affect the menu appearance. If you want your menu to look like a typical iPhone menu, then you need to use the related AllWebMenus Template.

http://www.likno.com/awmtemplates.php?type=all

(or create a similar design yourself)

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Chris
Initial Email Subject: Current customer problems with menus
Support Case Month: October 2012

A) My program has stopped compiling new .JS menu’s – it goes thru the process as it did before, asks if I want to overwrite previous which I say yes but the previous .js file remains unchanged – can you offer any insights as to why this would suddently start happening.

B) Menu works fine except when I check it on my Motorola Razor phone the menu works the file time something is selected then the menu collapses to the left into a tiny little box and remains unusable for the remainer of the session leaving my site without any menu system at all – is this particular menu theme incompatible for phones – I need one that will work for both PC’s and PHONES and I assumed all of your menus did – am I wrong?

Thanks

Chris

Reply From: Likno Customer Support

Dear Chris,

a) It sounds like the compiled menu file is somehow locked by windows and cannot be overwritten. Do you maybe have it open in another application? Did you try manually deleting it?

b) You are correct, all our menus should work the same in phones and PCs. However I am not sure I fully understand the problem. What is this “file time something” that is selected? Are you referring to a user action (e.g. “when the user selects this…”) or is this something that happens automatically?

Also, which browser does your phone use? Are you able to see our online example page and are all the menus there working?

http://likno.com/examples.html

Finally, I noticed that your menu generates a horizontal scrollbar. This happens because you asked for it to have the same width as the page, but you positioned it 15px from the left side (so it goes 15px outside the screen on the right side).

 

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