Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Rene
Initial Email Subject:  AllWebMenu - Iframe  
Support Case Month: September 2013

Hi,

i have a Problem with your AllWebMenu. It works great, but if i use an iframe to show
PDF in my website, the Submenu is in the background. Is there any workaround?

Thanks

Best Regards,
Rene

Reply From: Likno Customer Support

Hello Rene,

I am afraid that this is not possible. The PDF files (as well as Word or Excel files) are using plugins that fully take over the browser and there is no way to show anything on top of them.

The only thing that could work (but I am not sure if it is cross-browser) is if you did not have frames, and instead you used a single HTML page with an iframe in the place of the bottom frame.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Rene

Hi,

it seems to be a problem in Internet Explorer! In Firefox and Chrome it is running fine!

Best Regards,
Rene

 

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In this post we show how you can install AllWebMenus WordPress Plugin to your WordPress blog/site.

First, you need to download AllWebMenus WordPress Plugin.
You can find it here: http://www.likno.com/addins/wordpress-menu.html

Step 1: Login to your WordPress Admin Panel and go to Plugins –> Add New.

Add New Plugin in WordPress

Step 2: Then, click on Upload, choose the allwebmenus-wordpress-menu-plugin.zip you previously downloaded.

Upload WordPress Plugin

After you have chosen the zip folder click on “Install Now”.

choose wordpress plugin to install

Step 3: After AllWebMenus WordPress Plugin has successfully been installed you need to Activate it. So, click “Activate Plugin”.

Activate WordPress plugin

The AllWebMenus WordPress plugin is activated and ready to be used.

                                                                                                                                                                

Another way you can install AllWebMenus WordPress plugin to your WordPress site/blog is through the Search for Plugins that WordPress offers.

Step 1: Go to Plugins –> Add New. Type allwebmenus in the search box and click “Search Plugins”.

Search WordPress plugins

In results you will see the AllWebMenus WordPress Menu Plugin, you can click on “Install Now”.

Install AllWebMenus WordPress plugin

Step 2: After it has been installed you activate it by click “Activate Plugin”.

                                                                                                                                                                

Finally, you can manually install the AllWebMenus WordPress plugin.

Step 1: Download the AllWebMenus WordPress plugin.
You can find it here: http://www.likno.com/addins/wordpress-menu.html

Step 2: Export the zip folder.

Step 3: Upload the extracted folder “allwebmenus-wordpress-menu-plugin” to your server in the path
wp-content/plugins.

Step 4: Login to your WordPress Administration Panel and go to Plugins –> Installed Plugins.

You will find AllWebMenus WordPress Menu Plugin there, click on Activate and you are ready to go.

Activate plugin in WordPress Admin Panel

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Clas
Initial Email Subject: submenu in front of pdf
Support Case Month: November 2012

One more question on this. Sometimes we want to have PDFs showing up in the lower frame and of course we then still want the submenus to overlap the pdf. How do I do that? I tried to create a link directly to the PDF but  that did not work. 

Please advise.

Best Regards,
Clas

Reply From: Likno Customer Support

Dear Clas,

I am afraid that this is not possible. The PDF files (as well as Word or Excel files) are using plugins that fully take over the browser and there is no way to show anything on top of them.

The only thing that could work (but I am not sure if it is cross-browser) is if you did not have frames, and instead you used a single HTML page with an iframe in the place of the bottom frame.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Clas

Thank you very much for the quick reply, when knowing this we can find ways to work around it or just accept it. Again thanks.

Regards,
Clas

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Paul
Initial Email Subject: menu on safari with mac computer
Support Case Month: May 2012

a user was sending information that the sub items do not disappear when the user is clicking on it. Is that possible?

thanks for your help.

Reply From: Likno Customer Support

Hello,

Well it depends. If the user is clicking on a menu item that has no link (such as “autoritats” or “autoritats->cumischiuns”), then it will do nothing. Can you ask the user to be more specific?

1) which page (URL) did this happen in

2) which item was clicked

3) which browser was used to view this

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Paul

here the answers:

1) which page (URL) did this happen in: {URL REMOVED}

2) which item was clicked: autoritats-cumischiuns-cumischiun sindicatoria

3) which browser was used to view this: safari on mac computer

on my safari-browser (under Windows 7) is there no problems!

regards

Paul

Reply From: Likno Customer Support

Dear Paul,

I just tested your site and menu in a Mac (OSX 10.6.8) and it seems to work fine there too:

I also tried an OSX “Lion” and had the exact same results.

Is it possible that there is a problem in the user’s Mac? Does the problem exist only in this specific link?

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Paul

Dear Kostas

Thank you so much for your help. We tested like you on other Mac/Safari and we have got the same results as you. I think too, that the problem must be on the users system. We have sent him the information to control his system.

Any way, thanks a lot and have a nice week.

Regards

Paul

Reply From: Likno Customer Support

Dear Paul,

You may want to ask the user to check the browser plugins that are installed in case one of them is causing the problem.

Please let me know if you find any more information.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Rich
Initial Email Subject: Menu missing
Support Case Month: July 2012

Have a customer complaining that they can only see their menu on some of the machines using different browsers. There seems to be no common browser.  Might work on IE8 on one machine and not on another IE8.

I cant duplicate on any machine but I know the customer is telling the truth.

I have the latest updates and recompiled and uploaded.

Rich

Reply From: Likno Customer Support

Dear Rich,

I checked your page with several browsers in different machines, and the menu is always visible!

Can you ask your customer for more info?

1) Does the menu stop working in specific pages or in all of the site?

2) Is it possible that the customer has disabled JavaScript in this specific browser where the menu does not show?

3) Is it possible to send us a screenshot of the “about box” of the browser that does not work? Also please tell us which version/edition/language of windows the browser is running on.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Rich

I am trying to get the rest of the info.

Here is a screenshot from a IE9 machine.

The background is missing. You can see a drop which is part of the menu.

Once I removed the allwebmenu script from the page the customer is able to see a normal page with background but menu of course is gone.

menu has disappeared

Reply From: Likno Customer Support

Thank you for the screenshot. Unfortunately I was not able to find the problem from this.

There are two more things I would like you to check:

1) Please check your Internet Settings to see if your Security Settings are set to the default level. Having increased security can block all scripts including those of the menu.

browser security settings

2) Please check if you have any plugins installed in the browser. Sometimes badly-written plugins can create problems in other scripts of a page. If you do have plugins installed, please try turning them all off. If the menu then appears normally it means that the problem was in one of the plugins. In this case, please try enabling the plugins again one at a time to see which one is causing the problems.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Rich

I think I have it resolved.

It never was a menu issue so sorry for troubling you. The menu is white. The background was broke so you couldn’t see it. They kept telling me the menu was missing but until they sent the screenshot today I didn’t know the BG was gone.

The image for background had a full path and not just relative. I think their browsers were blocking the image because it was http://...

Haven't heard back from them but I am gonna guess its resolved.

 

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