Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Jeremy
Initial Email Subject: no menu on site - part 2
Support Case Month: January 2013

Hello I wrote in a short time ago about a menu that is not appearing on the published site.

I have found the problem. The program was writing the source for the menu as the source on the C:// hard drive not to the ./menus1.js on-site source address.

I cannot see how to fix it in the program so I have manually changed the language on each site page. This should work.

Please send me the fix for the AWM program side.

thanks,

Jeremy

Reply From: Likno Customer Support

Dear Jeremy,

Are you referring to the Linking Code in your pages? Do you have the pages locally?

If so, then the problem is most likely that when you moved the files you did not update the Site Root folder in AllWebMenus and it is pointing to a different drive than where the files actually reside.

clip_image001

NOTE: If you are asked to “fix the links” when you change the site root folder, DO NOT do this. Automatic “fixing” will try to keep all your links pointing to the old location.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Jerry
Initial Email Subject: Menu updated but doesn't show 
Support Case Month: December 2012

Help -  updated linking code, checked page position anchor, checked paths, verified files are present.  Menu displays properly in software but doesn't work on test server or production server.

Reply From: Likno Customer Support

I see what is wrong now, it does not have to do with positioning but with this one:

populate menu inside the project

You chose the UL/LI population method and no "UL/LI" structure is found within your page, so the menu shows nothing.

Either create a UL/LI structure (see help how) OR change this option to the 1st one (most likely this is what you want to have).

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Jerry

Success, thanks so much.....I don't know why that got changed but everything is working appropriately now.

Thanks for the help.

Jerry

 

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Knowledge Base support case for Likno Web Accordion Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Tom
Initial Email Subject: Question, Likno Web Accordion
Support Case Month: January 2013

It suddenly stopped working -- won't open, and I get an error message that "windows is looking for a solution". After a few seconds the program closes. I uninstalled and re-installed several times, but no success. HELP PLEASE!!!

Reply From: Likno Customer Support

Dear Tom,

I was also instructed by our developers that you should try deleting another registry key. Before deleting this, you should first export it.

If deleting the key fixes the problem, then we would like you to send us the exported key so that we can examine it.

The key you need to export/delete is this:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Likno Software\WebAccordion

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Tom

Kostas,

The procedure below worked. I've attached the exported registry file for you.

Question: Do I need to re-enter my activation code, or is it now fully functional? If activation is needed, can I use my existing code (from first installation that eventually failed), or do I need to generate a new activation code?

Tom

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Bill
Initial Email Subject: program won't start up
Support Case Month: December 2012

I get a message that runtime error 339 and the program won't start up.

Is it expired, does it need an update?

Thanks,
Bill

Reply From: Likno Customer Support

Hello Bill,

This is really strange, can you please tell us which "component" shows this problem? Or send us a screenshot to see what it says?

Also, which antivirus/antimalware are you using?

Thank you and sorry for the problem, we need to figure out what is happening. 

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Reply From: Bill

Looks like I just had to install an update and use the new activation code so it appears to be working again.

Thanks

 

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Knowledge Base support case for Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.


Initial Email From:
Wolfgang
Initial Email Subject: menu tree builder hangs
Support Case Month: July 2012

Hi Kostas,

sorry to say, my tree builder crashed and I cannot get it work any more.

When I opened it, the program window was not accessible, like it hanged up. The program window was there but nothing could be done, anywhere I clicked only a gong was audible.

After that I got the idea to start the program by clicking on the project file in the file explorer, but to my surprise the project file has disappeared, I cannot find it anymore. That is terrible because it was a lot of work to create all the nods and links. After that I downloaded the installation file again and reinstalled it without success, still the same problem.

Then I uninstalled the program with the windows control panel and reinstalled, still the same problem. But I got a strange message while uninstalling, it said to close the menu tree builder before uninstalling but it was not running.

Now I am stuck and need your help to get the tree builder back to work. I still have the .js file but I don't think I can use it to recreate my project tree. (It would be nice to write the tree in a text file and import it into the tree builder).

Thanks
Wolfgang

Reply From: Likno Customer Support

Hello,

Is the problem with the application or with the specific project?

If you simply run the Tree application does it open with a new Tree menu?

If not, then there is something wrong with the application. This could have happened because you installed something else in your PC that conflicts with the Tree application, or it could be because your registry got corrupted somehow.
To reset your Tree registry, please go to windows "Start-> Run" and type "regedit" to open the registry editor. Then look for the following key and delete it:

HKEY_CURRENT_USER\Software\VB and VBA Program Settings\LiknoDropDownMenuTrees

Once you delete this, you can re-install Trees to see if the problem disappeared.

Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Wolfgang

Hi,

after deleting the registry key everything is working again, also my project is back,

many thanks
Wolfgang

Reply From: Likno Customer Support

Dear Wolfgang,

Thanks for letting me know. I am glad everything works now.

If this ever happens again, please first export the registry key before deleting it, so that you can send it to us for further analysis.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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