Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Art
Initial Email Subject: Can't enter target URL 
Support Case Month: April 2014

Upgraded Accordion Builder on new machine, got activation code (which wouldn't paste in by the way, I had to enter it manually). Why can't I specify the target URL in Project Properties so it shows up online? It shows fine on localhost, however localhost/IPs... indicates trial mode, which it shouldn't, I paid for it.

Thanks,
Art

Reply From: Likno Customer Support

Hello Art,

According to the paste issue, is there any chance that you have Webroot Secure and it blocks the paste in our software?

You may want to read that blog post: http://www.likno.com/blog/unable-to-paste-in-likno-builders/4541/

Did you get a new Activation Code when you allocated the yourdomain.com domain?

If not, then you should get a new Activation Code so that it applies the changes and you will be able to see this domain in the Project Properties when you try to Compile your project.Watch Full Movie Online Streaming Online and Download

You should choose that domain and compile your project.

accordion project properties

Please, let me know if I can be of further help.

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Art

It worked. Sure enough, Webroot Secure was denying liknowebaccordianactivationtool.exe. Good call. I allowed Protection for the file on Webroot Secure, got a new activation code and it all worked like it’s supposed to.

Thanks a million,
Art

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Mike
Initial Email Subject: W32.Malware.Gen
Support Case Month: September 2012

Webroot SecureAnywhere is identifying w32.malware.gen in

c:\\users\\mike\\appdata\\local\\microsoft\\windows\\temporary internet files\\content.ie5\\11p2l6x8\\allwebmenussetup.exe

after I did an update
Suggestions?
Thanks
Mike

Reply From: Likno Customer Support

Dear Mike,

If you downloaded the update from our site, then this is definitely a false-positive.

We test our installers with several antivirus applications before uploading them to our servers and we even submit them to some antivirus companies (such as Symantec) for further validation.

Although this is pretty rare, we did have cases in the past were some antivirus products mistakenly produced an alert for our products, usually due to the anti-crack protection that we use and they confuse with malicious code.

You can also see the scan of our latest update with virustotal which scans with the most popular antivirus engines:

https://www.virustotal.com/file/03f16982d13560cc1b2f349017998db3a5d221ff8c4ccd77807db45b56b6e560
/analysis/

The solution for this is to add AllWebMenus to the white-list of SecureAnywhere, or temporarily disable it during the AllWebMenus installation.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Mike

That's what I suspected.

Thanks - have already followed your suggestions.

Mike

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