Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Daniel
Initial Email Subject: Unable to activate
Support Case Month: January 2013

Hi,

I am trying to activate my AWM5.2 Build #792 that I just downloaded from your website (the most recent build that I am entitled to).

The installation id is: {INSTALLATION ID REMOVED}

The error that is shown is:
"It appears that you are trying to activate an Unknown Installation using a version 5 Pro License."

Please help me to get the compilation working.

Best Regards,
Daniel

Reply From: Likno Customer Support

Dear Daniel,

Are you sure that this is all the Installation ID? It seems that you are missing 8 characters.

This could be a registry issue, so my recommendation is to try resetting the registry. To do this, please:

1) open the windows Registry Editor by writing “regedit” in the “start->run”:

2) find and delete the following key (from the tree on the left hand side):

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Likno Software\AllWebMenus

3) Run AllWebMenus again. This time you should have a new Installation ID.

4) If the new Installation ID is still as small as your current one, please try running AllWebMenus “as administrator”.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Daniel

Hi Kostas,

Thanks for your prompt reply!

I couldn't find the key in the registry but when I run the program as administrator the id wasn't truncated.

So now it works. :)
Thanks for a great application and support!

Best Regards,
Daniel

 

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Knowledge Base support case for Likno Web Accordion Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Tom
Initial Email Subject: Question, Likno Web Accordion
Support Case Month: January 2013

It suddenly stopped working -- won't open, and I get an error message that "windows is looking for a solution". After a few seconds the program closes. I uninstalled and re-installed several times, but no success. HELP PLEASE!!!

Reply From: Likno Customer Support

Dear Tom,

I was also instructed by our developers that you should try deleting another registry key. Before deleting this, you should first export it.

If deleting the key fixes the problem, then we would like you to send us the exported key so that we can examine it.

The key you need to export/delete is this:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Likno Software\WebAccordion

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Tom

Kostas,

The procedure below worked. I've attached the exported registry file for you.

Question: Do I need to re-enter my activation code, or is it now fully functional? If activation is needed, can I use my existing code (from first installation that eventually failed), or do I need to generate a new activation code?

Tom

 

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Knowledge Base support case for Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.


Initial Email From:
Wolfgang
Initial Email Subject: menu tree builder hangs
Support Case Month: July 2012

Hi Kostas,

sorry to say, my tree builder crashed and I cannot get it work any more.

When I opened it, the program window was not accessible, like it hanged up. The program window was there but nothing could be done, anywhere I clicked only a gong was audible.

After that I got the idea to start the program by clicking on the project file in the file explorer, but to my surprise the project file has disappeared, I cannot find it anymore. That is terrible because it was a lot of work to create all the nods and links. After that I downloaded the installation file again and reinstalled it without success, still the same problem.

Then I uninstalled the program with the windows control panel and reinstalled, still the same problem. But I got a strange message while uninstalling, it said to close the menu tree builder before uninstalling but it was not running.

Now I am stuck and need your help to get the tree builder back to work. I still have the .js file but I don't think I can use it to recreate my project tree. (It would be nice to write the tree in a text file and import it into the tree builder).

Thanks
Wolfgang

Reply From: Likno Customer Support

Hello,

Is the problem with the application or with the specific project?

If you simply run the Tree application does it open with a new Tree menu?

If not, then there is something wrong with the application. This could have happened because you installed something else in your PC that conflicts with the Tree application, or it could be because your registry got corrupted somehow.
To reset your Tree registry, please go to windows "Start-> Run" and type "regedit" to open the registry editor. Then look for the following key and delete it:

HKEY_CURRENT_USER\Software\VB and VBA Program Settings\LiknoDropDownMenuTrees

Once you delete this, you can re-install Trees to see if the problem disappeared.

Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Wolfgang

Hi,

after deleting the registry key everything is working again, also my project is back,

many thanks
Wolfgang

Reply From: Likno Customer Support

Dear Wolfgang,

Thanks for letting me know. I am glad everything works now.

If this ever happens again, please first export the registry key before deleting it, so that you can send it to us for further analysis.

Regards,
Kostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Jon
Initial Email Subject: dreamweaver CS extension install not working
Support Case Month: June 2012

New machine Win 7 64b

DW CS5, AWM 5 installed to \\proram files(x86)

Use DW Extension manager to install AWM extension.

Site Location C:\\inetpub\\wwwroot\\mysitefolder

Open a file with a linked menu. (built on prev machine) In DW AWM toolbar responds "Unable to find AWM installation on this machine"

Tried opening AWM before and outside of DW as per instructions.

Any Clues

JON

Related URL: http://www.balin.com.au

Reply From: Likno Customer Support

Dear Jon,

This can occur if AllWebMenus does not have the correct access rights to write into the Dreamweaver registry regarding the AllWebMenus location.

Can you please try running AllWebMenus independently “as Administrator” to see if this corrects the problem?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Jon

I ran AWM as admin first. Opened project. Then ran DW. Opened page to edit pressed Edit Menu button. Same Error.

JON

Reply From: Likno Customer Support

Dear Jon,

I checked our records and I see that with your AllWebMenus license you can use up to version 5.3.830. This is a pretty old version and it is possible that it did not support CS5.

Would you please try downloading the latest AllWebMenus version to see if this will correct the problem? Note that this will turn you back to “trial” mode, but you will still be able to confirm that the new build resolves the problem. If it does, then the answer is simple: you need to upgrade.

This is something that I would recommend anyway, as build 830 is pretty old and has known issues with both IE9 and Safari 5 (your menu may not even appear in some cases on these browsers).

Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Jon

That did it.

Question : how to implement new version for Safari functionality. - Just re-compile and upload js files????

Thanks Kostas

JON

Reply From: Likno Customer Support

Yes. If you simply compile your menu(s) and upload the new compiled files, they will immediately work for all the latest browsers and mobile devices.

Make sure that you upload the library files (typically in the “awmdata” folder) and also make sure that you do this for ALL your menus if you have multiple menus in a page.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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