Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Erik
Initial Email Subject: installing problems modal window builder
Support Case Month: April 2012

Hi,

I just tried to install the Modal Windows Builder 3x, but it gives an alert:

file registration failed, the installation will be cancelled.

Now I have also un unregistered previous version suddenly.

Could you help met out please?

regards,

Erik

Reply From: Likno Customer Support

Dear Erik,

This is very weird and suggests that either some files were locked or you do not have write rights in this PC.

I suggest that you make a new installation attempt, but first make sure that nothing will be blocking it. Specifically you should:

1) Restart windows to make sure that no files are still locked by a windows process.

2) Make sure that no other applications are running, preferably even turn off the antivirus.

3) Make sure that the old installation is removed, manually deleting any remaining files under “C:\Program Files (x86)\Likno Web Modal Windows Builder”.

4) Install the application again.

5) If you still get an error, try running the installer “as Administrator”.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Dreamweaver CS6
Support Case Month: October 2012

Hi

I have an interesting problem. I just upgraded to Adobe Dreamweaver CS6 and when I update a menu change, each time I click anywhere I get another update request and soon I have a desktop full of requests to update the menu. It seems there is a loop going on between Dreamweaver CS6 and AllWebMenus 5. I have to force shut down the programs to end the loop. I cannot use AllWebMenus this way. Is there a compatibility issue with CS6?

Reply From: Likno Customer Support

Hello,

This is very weird indeed. We do not have any similar complaints from any of our customers.

Does this happen even with the latest AllWebMenus application and Dreamweaver plugin?

Can you send me a screenshot of the problem? Also please send me screenshots of the AllWebMenus "about" box and of the plugin info clearly showing the version in both cases.

Then you can try installing the latest versions of both the application and plugin to see if this fixes the problem.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Max

Thanks but I figured it out. My computer must have hi occupied because after a restart it was fine.

Thanks

 

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