Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Ken
Initial Email Subject: Wrong path to gif on start up
Support Case Month: December 2012

Hi, when open up my project I have forever gotten this message:

C:\Program Files\AllWebMenus4\Image Gallery\Bullets\bullets_22.gif

There is no folder for AllWebMenus4, I'm up to 5 now.  I can just click "Continue" and there is not problem with any of the menus.  It's just plain annoying.  I tried looking for some config file that pins to the gif, but no luck. The bullets_22.gif is in the menus\menu_data folder.

There must be a wrong path in the config file somewhere.  Can you please help?

Thanks
Ken

Reply From: Likno Customer Support

Dear Ken,

This message appears when an image used in your menu project cannot be found. I understand that you have a menu that used the specific bullet (possibly as a “hasSubmenu” image?) and when you switched from AllWebMenus v4 to AllWebMenus v5 and removed v4, you started getting this error.
The solution is to “Locate & Restore Missing Images” and point the application to the “Image Gallery” path under the v5 installation folder. Do not forget to save your project after doing this.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ken

Done.  Thanks!

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Tim
Initial Email Subject: Link Changes Repeatedly
Support Case Month: July 2012

Under the "Photographers" tab, the link assigned to "The Anderson's Photo Blog" is suppose to be http://stonecreekfl.blogspot.com/. Within a day of assigning the link it reverts to http://landlphotography2.weebly.com/stone-creek---ocala.html which is a discontinued link.

When I return to All Web Menus the discontinued link is assigned. I have had to correct this reversion a dozen times but it continues regardless what I do.

Please advise,

Tim

Related URL: http://www.stonecreekphotos.com

Reply From: Likno Customer Support

Dear Tim,

It is not possible for AllWebMenus to change a link on its own! Is it possible that you have two different project files, one with the old link and one with the new?

Or could it be that you have some “restore” or “security” application that keeps bringing back the old menu project file?

In any case, I checked the online page and the link is pointing to “http://stonecreekfl.blogspot.gr/”, so it seems to work fine for now.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Tim

Good morning Kostas,

Thank you for your quick response.

I'll double check to make sure I have only one project file. As for the restore or security application, I'm sure I don't have any programs of that nature that run automatically. I'll make sure I have only one menu.js file associated with Stone Creek Photos.

Thanks again for your help,

Tim

Reply From: Likno Customer Support

Dear Tim,

No problem :)

Let me know if the problem persists.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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