Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: I cannot view menu in Internet Explorer
Support Case Month: June 2012

Hello
I have one question, can you tell my why menu which i generated in allwebmenus don`t work on internet explorer? i work perfectly in firefox,  google chrome, opera etc. but  in internet explorer its don`t even appear

Reply From: Likno Customer Support

Hello,
If you refer to IE9, it is possible that you are using a very old version of AllWebMenus that did not support it.
Please send me the URL so that I can check your page and tell you what is wrong for sure.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: User

Hello

Here is a url to the website  http://www.hdprint.pl/test/pl/

Reply From: Likno Customer Support

Hello again,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. IE9 was officially released in March 2011 and Safari 5 in June 2011 and both have known issues with your AllWebMenus version which was released in April 2010).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view manage menu licenses

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

get activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Gerald
Initial Email Subject: no Buttons shown with Safari
Support Case Month: July 2012

Dear Ladies and Gentleman,
my Admin told me to contact you. He had done my webpage with Likno Software. Unfortunately it doesn't work with Safari. With IE and Firefox perfect. My Customers using Safari have problems, because no Buttons are shown at the Menu.
Do you know, why? Can you help me please!
best, Gerald
www.cr-photo.de

Reply From: Likno Customer Support

Dear Gerald,

The problem is that your menu has been compiled with a very old version of AllWebMenus that did not support Safari 5 (as Safari 5 was released about a year later and introduced some new incompatibilities).

I see that you have extended your Update Plan this March, so you are eligible to free updates up to March 2013.

Please download the latest version from your Likno User Area account  (and if required, also get a new Activation Code):

download latest AllWebMenus version

Then please recompile ALL your menu projects, and upload the new compiled files (including the “awmdata” folder).

This will make your menus support all the latest browsers and mobile devices.

Let me know if you find any problems.

Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Matthuw
Initial Email Subject: Allwebmenu not displaying in Safari
Support Case Month: July 2012

Hi there

I wonder if you can assist

I work with Netobjects fusion 12 and use the component Allwebmenus

The Menu displays perfect in IE, google chrome etc but the menu does not appear in Safari

Could you assist me in finding a solution

Kind Regards

matthuw

Reply From: Likno Customer Support

Hello,

If you are referring to Safari 5, it is possible that your AllWebMenus version is too old to support it.

Safari 5 brought forward some new incompatibilities and if your AWM version was released before June ’11, then you simply need to use a newer AWM version to fix the problem.

If you send me the URL I can verify this for you.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Matthuw

HI there

Thank you for your fast response

The url to my site is www.nosa.co.za the menu displays perfect in google chrome and internet explorer but on ipads the menu is not visible thank you for helping me find the solution

And im using AllWebMenus 5 Pro

Kind Regards

Matthuw

Reply From: Likno Customer Support

Hello again,

I checked your site and I confirm that you are using an older AWM version which did not support Safari 5.

Also, I noticed that you are using “Browser-specific offsets” to position your menu, and this makes it look different in Firefox than Chrome etc.

I strongly recommend that you turn your Positioning to “Relative to Element” and position your menu to the bottom of id="Text38".

As a final note, I wanted to see if you can get the latest AWM for free, but I cannot find a license under your current email. Can you please send me a screenshot of the AllWebMenus “About box”?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Chris
Initial Email Subject: Safari Issue - AllWebMenus Pro Version: 5.2 - Build #796
Support Case Month: July 2012

Hi Kosta,

I built an XP tabs menu with AllWebMenus Pro Version: 5.2 - Build #796 but it doesn’t work with Safari 5. Can you help me out?

If you go to www.goalition.ca you will see a horizontal menu from which the first part “Meet the Team” and “What we do” is done with Dreamweaver and the rest is done by allwebmenus. The part created by allwebmenus doesn’t show in safari 5.

Is there some additional javascript that will make it load? I also tried the default example without altering anything and the problem is the same.

Help!!!

Chris

Reply From: Likno Customer Support

Dear Chris,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. Safari 5 was officially released in June 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view manage menu licenses

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

get menu activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Chris

Kosta thank you very much.

Your software is really amazing! Smile

Reply From: Likno Customer Support

Glad to be of service!

Let me know if you need anything else. Smile

Thanks!

Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Bob
Initial Email Subject: Safari doesn't show my menu
Support Case Month: July 2012

I'm using version 5.2 - build #820. My client is trying to review their new website using Safari and the menus do not appear. It's just a blank space. What do I need to do to correct this.

Thanks,

Bob

Reply From: Likno Customer Support

Dear Bob,

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. Safari 5 was officially released in March 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view manage menu licenses

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

get menu activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

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