Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Mikael 
Initial Email Subject:   Do not work properly on iPad?
Support Case Month: November 2013

Hi

Thanks for a great product!!

I use two menus on my pages and one of the menus is an "up" and "back" arrow, floating on the center bottom of the page. It works fine on Internet Explorer and Safari but on iPad it appears first but the disappears when you scroll down the page.

How can I solve this?

I use AllWebMenus Pro 5 version 5.3 Build #902

Thanks

Mikael

Reply From: Likno Customer Support

Hello Mikael,

I see in your page that you have compiled your menu project with AllWebMenus version 5.3.902 but you still have the library files from version 5.3.880

menu file

Please, re-compile your menu projects and re-upload all the produced files to your server (along with the awmdata folder).

Please, let me know how that worked for you.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mikael

Hi Aggelos

Yes it seem to work now on my iphone. I have to check with my ipad at home as well!!

Thank you!!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Daniel
Initial Email Subject:   Browser Compatability Safari
Support Case Month: December 2013

Does all web menus work with safari? Any custom settings I will have to use to make it compatible?

Reply From: Likno Customer Support

Hello Daniel,

Yes, it does, as it supports all browsers by default. Nothing special needs to be done for Safari, our scripts are cross-browser. Just compile your menu, upload the related files and you are done.

Kind Regards,  

Aris 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Sarah
Initial Email Subject: Question about AllWebMenus Pro product
Support Case Month: August 2013

Hi Likno Sales!

Currently I am using an older version of the AllWebMenus product on my website that is not showing in the Safari browser and I am thinking about upgrading to the newest one.

Will this new AllWebMenus Pro work in all browsers (IE7, IE8, IE9, IE10, Chrome, Firefox, Opera, and Safari)? And will this menu work on my website if someone is viewing the site on their phone? My site is not a responsive website, but when you look at it on the phone, you can see it as a mini version on the phone and I want to know if the menu is compatible with phone browsers. So even when people are pinch to zooming on my site from their phone, they are able to use the menu.

Also, when I purchase this product, will there be instructions on how to integrate this product into my website? Is there instructions on how to upgrade or change the AllWebMenus I currently have in my website with the new one?

Thank  you! 
Sarah

Reply From: Likno Customer Support

Hello Sarah,

The answer is yes, AllWebMenus Pro (the latest version) works in all modern browsers including IE7, IE8, IE9, IE10, Internet Explorer 11, Chrome, Firefox, Opera, Safari.

Indeed, the menus are going to work on devices such as smartphones/tablets.

With AllWebMenus you are able to create up to 4 versions of your menu in case you want it to be responsive. Still, you can leave it as is and it is going to work on phones/tablets.

When you purchase the product, you need to login to your userarea and download the latest version of AllWebMenus.

Install AllWebMenus Pro.

Activate it.

Then, open your menu project, re-compile it and re-upload the new produced files.

Let me know if you need more information.

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Sarah

Thank you, Aggelos!

 

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Nick
Initial Email Subject: Window not opening modally in IE10
Support Case Month: August 2013

Clicking the "COMPETITION!" link on the page above opens a modal window in Firefox, Chrome, Safari and Opera but it opens the target in a new page/tab in Internet Explorer 10.

I have just purchased the latest update thinking that may be the problem but it hasn't helped.

Any help gratefully received.

Regards,

Nick

Reply From: Likno Customer Support

Hello Nick,

You need to remove this line of code:

<script src="js/jquery-1.3.2.min.js" type="text/javascript" charset="UTF-8"></script>

That's an old version of jQuery and causes the problem.

If you remove this line of code then everything should be ok.

Let me know if you need more information.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Nick

Hi Aggelos,

That’s brilliant, thanks for your help.

Regards,
Nick

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Luis
Initial Email Subject: Menu not displaying in Internet Explorer 11
Support Case Month: October 2013

Hi!

I'm using latest available release of AllWebMenus (v5.3.920). I have a problem with IE11. The menu is not showing at all. You can see it with Firefox, Safari, Chrome, etc... but IE11 is not showing it at all.

Menu should appear on top. You better check it using Firefox or another browser.

Is it a known issue? Any workaround?

Thanks!

Reply From: Likno Customer Support

Hello,

Please, download the latest version of AllWebMenus Pro which contains the fix for Internet Explorer 11, install it and re-compile your menu project. Then, you need to re-upload the produced files to your server.

The procedure to download, install and activate your AllWebMenus is:

1. Login to your likno user area (http://www.likno.com/userarea)

2. Go to AllWebMenus -> Download most recent build you are entitled to activate.

3. Click Download.

4. Install AllWebMenus.

5. Open AllWebMenus.

6. Go to Help -> Enter Activation Code.

7. Copy the Installation ID and switch back to your likno user area.

8. Go to AllWebMenus -> Get Activation Code.

9. Paste the Installation ID you copied and click "Give me the Activation Code".

10. Switch back to AllWebMenus and paste the Activation Code.

11. Click "Activate" and you are ready to go.

With the above steps, you have the latest version of AllWebMenus and you have it activated it on your PC.

1. Open the menu project in AllWebMenus.

2. Compile the menu project.

3. Upload the produced files (along with the awmdata folder) to your server.

With the above 3 steps, you have updated your menu to the latest version.

Let me know if you need more help.

Thank you!

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Luis

It works!

Thank you!!

Luis

 

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