Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Michael 
Initial Email Subject: Latest Firefox breaks AllWebMenus
Support Case Month: July 2013

Visit {URL REMOVED} in latest Firefox. Click any menu link, and observe that a duplicate menu bar appears at 0,0. This problem does not occur in latest IE, Safari, or Opera, and until recently was not appearing in Firefox!

Note if you go to the root of the site the problem is NOT visible! ??

I just updated to a recent build of AllWebMenus, about five weeks ago. ( to fix a different problem - disappearing menu bar in latest Safari)

Is this Firefox-specific problem addressed in the latest (July31) Build? I don't want to spend the time recompiling ( have to set up a new Windows machine to do that! ) if its not going to fix the problem.

If you know of a quick code hack fix, please advise. Thanks!

Reply From: Likno Customer Support

Hello Michael,

the inner pages (not the index one) do not use the "menu.js" file but the "engines/menu.js" file which is too old!

You need to change this.
Also, you have this 2nd menu reference which goes to a non-existed file, both in root and the other pages (with different path there).

While it does not affect the menu it is good to remove it because it triggers file not found errors to your logs.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Michael

Thanks Aggelos,

But if I overwrite the /engines/menu.js with the root one – then the extra menu bar goes away – BUT the menu drop-downs are then appearing at the extreme right side of the page.

Does this mean I need to recompile? ( I'm not familiar with this system at all…)

Best regards, Michael

Reply From: Likno Customer Support

Hello Michael,

If the menu in the page {URL REMOVED} is the correct one (which seems to be) then i would recommend you to change the inner pages where they call src='menu.js' to src='../menu.js' which means they will see the same menu as in {URL REMOVED}

Also, don't forget to remove those lines of code:

<span id='xawmMenuPathImg-menu_sub' style='position:absolute;top:-50px'><img name='awmMenuPathImg-menu_sub' id='awmMenuPathImg-menu_sub' src='awmmenupath.gif' alt='' width="1" height="1"></span><script type='text/javascript'>var MenuLinkedBy='AllWebMenus [4]', awmBN='624'; awmAltUrl='';</script><script charset='UTF-8' src='menu_sub.js' language='JavaScript1.2' type='text/javascript'></script><script type='text/javascript'>awmBuildMenu();</script>

Let me know if you need more information.

P.S. I am attaching you one of your pages i have saved and changed the code so it works as you expect. You can see the code.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Michael

Thanks Aggelos, that did the trick.

Inexplicably , I also found 12 files which referenced /engines/menu.js – cleaned those up too and all is well.

I very much appreciate your superlative tech support (a rarity, these days…)

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Roland 
Initial Email Subject: AllWebMenus
Support Case Month: June 2013

Before renewing I'd like to know if I can simply install the new version of AllWebMenus and compile my "old" menu without making changes.

Reason is - the menu function I have (Version 5.2 - Build 814) is sufficient for my needs, but the menu doesn't show in IE9 without going into compatibility mode (works fine with Firefox).

But I don't want to have to work the menu totally over, since it is pretty large.

Regards,
Roland

Reply From: Likno Customer Support

Hello Roland,

Indeed you just need to recompile the project and re-upload the files. See all the steps below:

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view manage allwebmenus licenses and plan

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

AllWebMenus

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Roland

Thanks for the quick reply.

Is there also a program/update that AllWebMenus will work with Safari or similar browsers on iPhone/Smart Phones?

Regards,
Roland

Reply From: Likno Customer Support

Hello Roland,

The latest version of AllWebMenus that you will be able to download and install, fully supports all the latest browsers (including Safari) and Smartphones (including iPhone).

So, all the menus produced by AllWebMenus will be visible and will be working as expected in all browsers in PCs, Tablets and Smartphones.

Note that in AllWebMenus you can also create responsive menus. You can create up to 4 versions that your menu can have appearing in different screen sizes.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Mikael 
Initial Email Subject:   Do not work properly on iPad?
Support Case Month: November 2013

Hi

Thanks for a great product!!

I use two menus on my pages and one of the menus is an "up" and "back" arrow, floating on the center bottom of the page. It works fine on Internet Explorer and Safari but on iPad it appears first but the disappears when you scroll down the page.

How can I solve this?

I use AllWebMenus Pro 5 version 5.3 Build #902

Thanks

Mikael

Reply From: Likno Customer Support

Hello Mikael,

I see in your page that you have compiled your menu project with AllWebMenus version 5.3.902 but you still have the library files from version 5.3.880

menu file

Please, re-compile your menu projects and re-upload all the produced files to your server (along with the awmdata folder).

Please, let me know how that worked for you.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Mikael

Hi Aggelos

Yes it seem to work now on my iphone. I have to check with my ipad at home as well!!

Thank you!!

 

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Daniel
Initial Email Subject:   Browser Compatability Safari
Support Case Month: December 2013

Does all web menus work with safari? Any custom settings I will have to use to make it compatible?

Reply From: Likno Customer Support

Hello Daniel,

Yes, it does, as it supports all browsers by default. Nothing special needs to be done for Safari, our scripts are cross-browser. Just compile your menu, upload the related files and you are done.

Kind Regards,  

Aris 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Sarah
Initial Email Subject: Question about AllWebMenus Pro product
Support Case Month: August 2013

Hi Likno Sales!

Currently I am using an older version of the AllWebMenus product on my website that is not showing in the Safari browser and I am thinking about upgrading to the newest one.

Will this new AllWebMenus Pro work in all browsers (IE7, IE8, IE9, IE10, Chrome, Firefox, Opera, and Safari)? And will this menu work on my website if someone is viewing the site on their phone? My site is not a responsive website, but when you look at it on the phone, you can see it as a mini version on the phone and I want to know if the menu is compatible with phone browsers. So even when people are pinch to zooming on my site from their phone, they are able to use the menu.

Also, when I purchase this product, will there be instructions on how to integrate this product into my website? Is there instructions on how to upgrade or change the AllWebMenus I currently have in my website with the new one?

Thank  you! 
Sarah

Reply From: Likno Customer Support

Hello Sarah,

The answer is yes, AllWebMenus Pro (the latest version) works in all modern browsers including IE7, IE8, IE9, IE10, Internet Explorer 11, Chrome, Firefox, Opera, Safari.

Indeed, the menus are going to work on devices such as smartphones/tablets.

With AllWebMenus you are able to create up to 4 versions of your menu in case you want it to be responsive. Still, you can leave it as is and it is going to work on phones/tablets.

When you purchase the product, you need to login to your userarea and download the latest version of AllWebMenus.

Install AllWebMenus Pro.

Activate it.

Then, open your menu project, re-compile it and re-upload the new produced files.

Let me know if you need more information.

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Sarah

Thank you, Aggelos!

 

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